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littered Event Viewer, random shut downs


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#1 Stormchain

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Posted 01 August 2016 - 07:26 AM

bought new computer, lenovo y700 15isk. added ssd, added additional ram. only to find out i cant really use the computer.

 

since i was diehard w7 fan, i installed that first although w10 was recommended. it took days, as the hardware wasn't very accommodating with the uefis and what not. eventually got the drivers working, all seemed fine. but minor issues kept pestering me. mouselag using hwmonitor (similar to here http://www.overclock.net/t/1156023/hwmonitor-causes-major-stuttering ), long start up for ssd boot and even longer wakening from hibernation, few others that i cant really recall. eventually bsod happened, noticed weird errors in event viewer and i gave up, installed w10 as was intended for this laptop. all drivers present, bios updated to latest.

 

i thought that would be all, but shut downs persist just when i'm about to do work (internet browsing goes fine), event viewer is getting longer and i cant even figure out what they mean. could you please assist me at least with explanations?

 

 

 

ps., could it have something to do with legacy boot which i forgot to change back to uefi pre-format? that didnt used to cause issues at all on other lappys. also, would really really really love to fix it without yet another format - lets at first explore other options, kay?

 

 

 

events https://ufile.io/a5e4e

+new one: The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffe001ba26f060, 0xffffd001c0c4b890, 0xffffe001bcbe3460). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 4690bdc6-9461-4f8f-8dc4-7e26d2f3cd80.

 

HWiNFO64 https://ufile.io/db6a9

_

perfmon https://ufile.io/d3e43

 

sysnative https://ufile.io/678ff

 

as i was adding the latest two noticed few out of date drivers, but nothing that important. driver booster now gives full approval of up-to-dateness.

second thing is, low hardware specs indicate win32 directories... (eg. root\cimv2:SELECT CPUScore, D3DScore, DiskScore, GraphicsScore, MemoryScore FROM Win32_WinSAT) could this be it? how did that happen? how to fix?


Edited by Stormchain, 01 August 2016 - 11:13 AM.


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#2 usasma

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Posted 02 August 2016 - 08:17 AM

I have a Y700 and also put an SSD and extra RAM into it.
It works great!  The only problem is that the Lenovo diagnostics say that the inbuilt Intel video has a problem (but I have no problems with the video)

Left it at W10 and haven't regretted it.

 

Is the system still under warranty?  If needed, can you return it for a new one?

 

How did you install W10?  Where did you get the installer files from?

 

Nothing very significant that I can see in the Event Viewer logs.

FYI - it's normal to see errors in the Event Viewer.  They're rarely a real concern UNLESS you're having problems.

Then you have to look through them to find those that are significant.

We may want to check for BIOS updates - as there's errors related to system firmware in this and in the perfmon report

 

The HWINFO64 link is actually another copy of the Admin.evtx file (len.evtx)

 

Other than the system firmware, there's nothing that I noticed in the perfmon report

 

Sysnative stuff follows:

 

Your UEFI/BIOS (version CDCN35WW) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

 

As the UEFI has a fairly new date (from March of 2016 - mine dates from January of 2016), I'd have to wonder if it might be corrupted.

Several things to try:

- reset it to defaults

- try to install a fresh copy

- if you can't install a fresh copy, downgrade to the previous version and test it.  If the problem continues, then update to the latest version.

Only 4 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

 

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html

NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

BSOD's seem to center around display issues - but nothing real firm about the actual cause.

So, the first question is: "Do you use any programs or devices that might affect the display (other than what originally came with the system)?"

 

I do not suggest using programs that claim to update your drivers.

They, IMO, give a false sense of security to you (you figure that your drivers are up to date), when they actually are not all that accurate.

I find that even the manufacturer's utilities (both for computers and for devices) aren't very accurate either - and often have problems determining which drivers are needed.

 

Finally, this has the "feel" of a hardware problem to me.

Start with these free hardware diagnostics: 

Also, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html - as sometimes these sort of problems can be caused by software issues.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

 

**************************Mon Aug  1 09:01:06.901 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\080116-5875-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:0 days 1:14:17.574
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by :pci.sys
BugCheck 9F, {3, ffffe001ba26f060, ffffd001c0c4b890, ffffe001bcbe3460}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe001ba26f060, Physical Device Object of the stack
Arg3: ffffd001c0c4b890, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe001bcbe3460, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_3_ACPI_IMAGE_pci.sys
CPUID:        "Intel® Core™ i7-6700HQ CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2592
  BIOS Version                  CDCN35WW
  BIOS Release Date             03/29/2016
  Manufacturer                  LENOVO
  Product Name                  80NV
  Baseboard Product             Allsparks 5A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug  1 07:46:22.099 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\080116-5937-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:1 days 5:17:21.772
*** WARNING: Unable to verify timestamp for win32kfull.sys
*** ERROR: Module load completed but symbols could not be loaded for win32kfull.sys
Probably caused by :win32kfull.sys ( win32kfull+db089 )
BugCheck 3B, {c0000005, fffff9610407b089, ffffd00159958850, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9610407b089, Address of the instruction which caused the bugcheck
Arg3: ffffd00159958850, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: 0x3B_win32kfull!Unknown_Function
CPUID:        "Intel® Core™ i7-6700HQ CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2592
  BIOS Version                  CDCN35WW
  BIOS Release Date             03/29/2016
  Manufacturer                  LENOVO
  Product Name                  80NV
  Baseboard Product             Allsparks 5A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jul 29 06:21:05.886 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072916-4312-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:0 days 0:02:49.558
*** ERROR: Module load completed but symbols could not be loaded for BasicDisplay.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :BasicDisplay.sys ( BasicDisplay+f87a )
BugCheck 9F, {3, ffffe0017660da70, fffff80302660890, ffffe00177b98e10}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe0017660da70, Physical Device Object of the stack
Arg3: fffff80302660890, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe00177b98e10, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_3_BasicDisplay!Unknown_Function
CPUID:        "Intel® Core™ i7-6700HQ CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2592
  BIOS Version                  CDCN35WW
  BIOS Release Date             03/29/2016
  Manufacturer                  LENOVO
  Product Name                  80NV
  Baseboard Product             Allsparks 5A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler

 




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Aug  1 09:01:06.901 2016 (UTC - 4:00)**************************
HWiNFO64A.SYS               Tue Mar 31 05:51:32 2015 (551A6E24)
rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)
AcpiVpc.sys                 Fri May 15 01:52:35 2015 (555589A3)
RealSenseDCM.sys            Thu Jun 18 15:23:02 2015 (55831A96)
IntelDFUACPI.sys            Wed Jul  1 08:33:31 2015 (5593DE1B)
Netwtw02.sys                Sun Aug 23 06:54:37 2015 (55D9A66D)
dtlitescsibus.sys           Thu Sep 24 16:17:21 2015 (56045A51)
SynTP.sys                   Fri Oct 16 22:12:02 2015 (5621AE72)
Smb_driver_Intel.sys        Fri Oct 16 22:12:27 2015 (5621AE8B)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
dtliteusbbus.sys            Mon Dec 28 08:05:52 2015 (568133B0)
IntcDAud.sys                Tue Jan 26 06:46:55 2016 (56A75CAF)
nvlddmkm.sys                Sun Feb  7 15:47:28 2016 (56B7AD60)
igdkmd64.sys                Thu Feb 18 16:31:53 2016 (56C63849)
wachidrouter.sys            Wed Mar  2 18:05:06 2016 (56D771A2)
wacomrouterfilter.sys       Wed Mar  2 18:05:10 2016 (56D771A6)
RTKVHD64.sys                Wed Mar 23 06:31:42 2016 (56F2708E)
TeeDriverW8x64.sys          Thu Apr  7 17:54:32 2016 (5706D718)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug  1 07:46:22.099 2016 (UTC - 4:00)**************************
cpuz139_x64.sys             Wed Jan 27 04:18:15 2016 (56A88B57)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jul 29 06:21:05.886 2016 (UTC - 4:00)**************************
ibtusb.sys                  Wed Sep 16 17:48:46 2015 (55F9E3BE)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jul 29 06:13:49.899 2016 (UTC - 4:00)**************************
rt640x64.sys                Wed Oct  7 11:03:55 2015 (5615345B)

http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
RealSenseDCM.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
IntelDFUACPI.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=Netwtw02.sys
http://www.carrona.org/drivers/driver.php?id=dtlitescsibus.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
dtliteusbbus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=wachidrouter.sys
http://www.carrona.org/drivers/driver.php?id=wacomrouterfilter.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
cpuz139_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
 

 


Edited by usasma, 02 August 2016 - 08:19 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Stormchain

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Posted 02 August 2016 - 02:21 PM

okay! thanks for pointing me in the right direction. it does seem like it could be graphics thing. there is no additional visual hardware, photoshop could be the considered graphics soft (using which laptop shut down on more than one occasion). downloaded the intel vga drivers from lenovo site with my serial number and it gave me this:

0f2113e366.png

 

 

then i went to intel site and their hardware detector/driver finder gave this:

0f23496d60.png

 

 

 

when i installed w7 version i do not recall having witnessed any of this (but then again something still prompted bsod, following which i updated bios, which corrupted w7 and thats how i ended up with w10). i do not think tinkering with bios further would do much more good for this computer; my current version is the latest, too.

 

 

since neither download fit, what should i do in this case? windows automatically slammed in random drivers for now. why doesnt nvidia take over when it gets too much to handle for integrated one? computer's still on the warranty, but there's gotta be concrete hardware failure to bother them x/ otherwise they'd just return everything as was. for now it still could be just about anything.

 

 

btw, now that think back when i shortly owned lenovo y50, provided drivers were a jumbled mess and nothing fit the build of laptop i had. could simply be mixed up downloads again?

 



#4 usasma

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Posted 03 August 2016 - 07:54 AM

Crud!!! I forgot the hardware diagnostics link again!

Here's the link:  http://www.carrona.org/hwdiag.html

Please start with the video diagnostics - as that's the suspected area

Also run Driver Verifier - as that'll help isolate driver problems (if it's drivers rather than the hardware).

IME the STOP 0x9F bugchecks are most often software rather than hardware


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Stormchain

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Posted 09 August 2016 - 07:50 AM

thanks for assistance usasma. really helped out. though luckily solution was pretty simple once faulty place was discovered. messed up integrated graphics drivers. it appears you might have some mild strain of that issue too. long story short, couldnt manually install any other version. automated driver download wasnt working right, that including windows.

 

https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Y700-hd-graphic-driver-530-video-card-problem/td-p/2216454

https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Y700-is-trash-Expected-WAY-better/m-p/3313459#M143064

 

 

basically,

 

03-31-2016 10:01 PM

Nope.

 

That solution was actually suggested earlier and several times before.

 

Neither auto/manual/direct download updates has solve the problem for me.

 

=/

 

until someone ingeniously suggested in that thread:

 

My path to salvation has a bit more story though:

 

Initially (around the first week) I couldnt update the driver at all, with device manager telling me that the driver was already the latest version.

Intel eventualy(?) had and update so I could update the drive - but it still did not solve the problem.

After getting the drive to update several times (i think i did it about 4times) the problem eventually got fixed.

The mathematical test failure stopped, and the card stopped crashing.

 

So in a nut shell: keep jabbing the update button until windows finally detects a new drive version, and hope the update fixes the problematic part of the software.

 

that... fixed it. all werks.



#6 usasma

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Posted 09 August 2016 - 09:47 AM

Driver updates in Device Manager only check the Microsoft/Windows Updates sites.

And, to get there, someone had to submit updated drivers to Microsoft (either Intel or Lenovo).

I'm glad that it worked for you.  Thanks for the tip on fixing the diag errors - I'll give it a shot soon!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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