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BSOD boot loop after downgrading from Windows 10 to Windows 7


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#1 tuan87

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Posted 01 August 2016 - 12:39 AM

I upgraded to Windows 10 and it ran fine for a day. I decided to expand color range on f.lux and restarted and kept getting BSOD either at the login screen or the Windows 10 splash page. I restored back to Windows 7 but the problem seems to be the same; BSOD at the Windows splash page.

 

I wasn't able to get a PERFMON System Health Report. It keeps saying 

 
Error:
 
An error occured while attempting to generate the report.
   
The system cannot find the path specified.

 

Is there anything I can do about that?

 

I've attached the sysnativefilecollectionapp output and answered the following questions here. Any help would be greatly appreciated. Thank you!

 

· OS - Windows 7
· x64
· What was original installed OS on system? Windows 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Pre-installed.
· Age of system (hardware) 6 years
· Age of OS installation - have you re-installed the OS? 1 day

· CPU Intel Core - i7 720QM / 1.6 GHz
· Video Card - ATI Mobility Radeon HD 5870 - 1 GB GDDR5 SDRAM

· System Manufacturer - Asus 
· Exact model number (if laptop, check label on bottom) - G73JH-A1

· Laptop or Desktop? Laptop

Attached Files



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#2 usasma

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Posted 02 August 2016 - 05:47 AM

I rarely use the perfmon report, so don't worry about it unless someone else asks for it.

 

Only 214 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

 

F: drive only has less than 1% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's (less than 1% free space can definitely cause this) - but the actual amount depends on the files being used by the system.

These devices have problems in Device Manager:

 

SXUPTP Driver    ROOT\SYSTEM\0003    This device is working properly.
Security Processor Loader Driver    ROOT\LEGACY_SPLDR\0000    This device is not present, is not working properly, or does not have all its drivers installed.

The SXUPTP Driver relates to some sort of network hub device.  I still haven't figured out why a device that's working properly would list itself in Device Manager as having problems.

The Security Processor Loader driver is a Windows driver that will be updated once you get ALL available Windows updates.  Check it to be sure once you're done updating.

 

There are only 2 error entries in the WER section of the MSINFO32 report (usually there's a lot more).

And only one of them is a BSOD (so you're missing the other 2 BSOD entries, plus whatever other entries that might have also been listed).

IF using a disk cleaner (such as CCleaner), please stop while we're troubleshooting.

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

The 3 memory dumps blame avkmgr.sys - a component of your Avira protection.

The first step is to uninstall Avira and see if that stops the BSOD's.

Please use another antivirus temporarily while testing.

Once you've finished testing, feel free to download/install a fresh copy of the latest version of Avira.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Mon Aug  1 01:02:13.028 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\080116-33150-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.19045.amd64fre.win7sp1_gdr.151019-1254
System Uptime:0 days 0:00:13.090
*** WARNING: Unable to verify timestamp for avkmgr.sys
*** ERROR: Module load completed but symbols could not be loaded for avkmgr.sys
Probably caused by :avkmgr.sys ( avkmgr+802d )
BugCheck 1000007E, {ffffffff80000003, fffff88002c1902d, fffff880009a9468, fffff880009a8cc0}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffff80000003, The exception code that was not handled
Arg2: fffff88002c1902d, The address that the exception occurred at
Arg3: fffff880009a9468, Exception Record Address
Arg4: fffff880009a8cc0, Context Record Address
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x7E_avkmgr+802d
CPUID:        "Intel® Core™ i7 CPU       Q 720  @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: 1596
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug  1 00:35:46.624 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\080116-33930-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.19045.amd64fre.win7sp1_gdr.151019-1254
System Uptime:0 days 0:00:11.686
*** WARNING: Unable to verify timestamp for avkmgr.sys
*** ERROR: Module load completed but symbols could not be loaded for avkmgr.sys
Probably caused by :avkmgr.sys ( avkmgr+802d )
BugCheck 1000007E, {ffffffff80000003, fffff880019d202d, fffff880009a9468, fffff880009a8cc0}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffff80000003, The exception code that was not handled
Arg2: fffff880019d202d, The address that the exception occurred at
Arg3: fffff880009a9468, Exception Record Address
Arg4: fffff880009a8cc0, Context Record Address
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x7E_avkmgr+802d
CPUID:        "Intel® Core™ i7 CPU       Q 720  @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: 1596
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug  1 00:07:47.108 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\080116-29702-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.19045.amd64fre.win7sp1_gdr.151019-1254
System Uptime:0 days 0:00:12.200
*** WARNING: Unable to verify timestamp for avkmgr.sys
*** ERROR: Module load completed but symbols could not be loaded for avkmgr.sys
Probably caused by :avkmgr.sys ( avkmgr+802d )
BugCheck 1000007E, {ffffffff80000003, fffff8800419502d, fffff880009a9468, fffff880009a8cc0}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffff80000003, The exception code that was not handled
Arg2: fffff8800419502d, The address that the exception occurred at
Arg3: fffff880009a9468, Exception Record Address
Arg4: fffff880009a8cc0, Context Record Address
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x7E_avkmgr+802d
CPUID:        "Intel® Core™ i7 CPU       Q 720  @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: 1596
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Aug  1 01:02:13.028 2016 (UTC - 4:00)**************************
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
avkmgr.sys                  Tue Oct 20 09:16:43 2015 (56263EBB)


http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=avkmgr.sys


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#3 tuan87

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Posted 02 August 2016 - 10:06 AM

I can only boot to safe mode (with networking). Windows Update does not seem to run when I try and start it. How can I go about installing the updates?

Edit: I've uninstalled Avira and the BSODs seems to have stopped. A sort of related question, is it okay to update to Windows 10 from here or do I need all Windows 7 updates first?

Edit 2: Haven't had any BSOD since. Windows has finished updating. Proceeding with Windows 10 upgrade.

Edited by tuan87, 02 August 2016 - 08:27 PM.





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