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Graphic card stolen ? help please


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6 replies to this topic

#1 Rochdi

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Posted 31 July 2016 - 10:47 PM

i bought a laptop not long ago (6 month) and i had a problem with it (could not start and just bug at the starting screen)  and eventualy i had to take it to the local repair shop,they reformatted my laptop and i got it back and  the problem was gone, after a while i noticed that i couldnt play the same games that i was able to play befor i take it to be fixed  So I looked in the device manager to see what video card I had in order to search for a reason why i cant do what i was able to do befor  and there is only the 'standard VGA graphics adapter'. im not sure if the repair shop stole my graphic card and i need to know if it was stolen for sure and not any other problem befor i make any false claim. please help :( ASAP cause it have been 5 days since i got it back but i wasnt using it till now if it has been indeed stolen i need to know asap befor they deny it 


Edited by Rochdi, 31 July 2016 - 10:52 PM.


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#2 Platypus

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Posted 01 August 2016 - 12:02 AM

They have been lazy and not installed the correct video driver by the look of it. (Most laptops do not have a discrete video card that can be removed.) What is the brand and complete model number of the laptop?

Edited by Platypus, 01 August 2016 - 12:02 AM.

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#3 ScathEnfys

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Posted 01 August 2016 - 12:23 AM

As @Platypus said, the good news is that its probably simply missing a driver. The GPU is likely still there. If you provide us a brand and model number, we can give you safe links to the drivers you will need.
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#4 ranchhand_

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Posted 01 August 2016 - 08:00 AM

If you don't know, go Here and download Speccy system analyzer (free) and save to your problem computer's desktop. Install it.

 

Open Speccy. Give it a few seconds to scan your system.

Click File \Publish Snapshot.

In the next screen, click yes.

In the next screen, click Copy To Clipboard.

In your next post, paste that link in the post.


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#5 Rochdi

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Posted 01 August 2016 - 12:29 PM

http://speccy.piriform.com/results/XOaQk8QOJQ3hHptTNPLbuEO

Thank you guys 


Edited by Rochdi, 01 August 2016 - 12:29 PM.


#6 Kilroy

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Posted 01 August 2016 - 01:36 PM

Most laptop graphics are built onto the system board and can't be removed, in order to change the video card you have to replace the system board.

 

I'd recommend going to HP's website and downloading the driver for your machine.



#7 Platypus

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Posted 01 August 2016 - 09:00 PM

You should be able to get the system scanned on the HP driver download site:

http://support.hp.com/us-en/drivers

If this does not suit your location you may be redirected.
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