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Can not set exclusions in Windows Defender


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#1 JImmy9190

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Posted 31 July 2016 - 03:12 PM

Hello everyone,

 

I have an HP desktop and a Toshiba laptop, both updated to Windows 10 and would like to just use Defender as my primary AV. Both computers have Defender enabled, MBAM Premium and MBAE Premium, also running the free version of CryptoPrevent. Defender appears to be working OK but I want to set exclusions in it for my MBAM program.

 

The problem is all of the settings for extensions in Defender are all grayed out and I can not use them at all. I thought it was a real time conflict so I removed MBAM Premium and the exclusions problem still exists. I have not tried removing MBAE or CryptoPrevent. I appreciate any help or suggestions on this.

Thanks,

Jimmy

 

 



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#2 RolandJS

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Posted 31 July 2016 - 03:27 PM

Very likely a WD problem,  Reinstall your MBAM premium.  I'm thinking about recommending that you download and install Microsoft Windows Defender 1.1.1593 from FileHippo -- see if that will "shake the menu-greyout loose."   I can't vet it, 'cause I haven't tried that, my W7's WD is ok.

 

Addendum - after the successive posts by others:

Although the above idea worked with older Windows, I realized then the above will not work anymore.


Edited by RolandJS, 01 August 2016 - 07:07 AM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

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Clone or Image often! Backup... -- RockE (WSL)


#3 quietman7

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Posted 31 July 2016 - 03:38 PM

Yes, if Windows Defender settings are all greyed out, it is most likely a problem with Windows Defender...see here for numerous reports at the Microsoft Community forum.

According to Malwarebytes, all their products including Malwarebytes Anti-Malware Supports Windows 10. However, there have been reported problems arising due to conflicts with it's real-time protection module from some Windows 10 users.

If Malwarebytes Anti-Malware Premium was working properly with Windows Defender, then there is no reason to add exclusions in Defender. In some rare instances, you may need to add exclusions for your anti-virus in Malwarebytes' exclusions list to resolve problems and achieve the best possible system performance.


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#4 JImmy9190

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Posted 31 July 2016 - 04:16 PM

Thanks for the replies. I tried the File Hippo download and got an error saying I "do not need to download because Defender is included in Windows Vista." MBAM and MBAE are both running fine so would it be OK if I just leave well enough alone?

 

Thanks for your help.

 

Jimmy



#5 quietman7

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Posted 31 July 2016 - 04:31 PM

Yes...if everything is running well together there is no need to do anything else so you can leave it alone or as the old saying goes...you can fix it until it's broke.


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#6 JImmy9190

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Posted 31 July 2016 - 10:24 PM

Thanks again. I kept searching online for a solution but found nothing that worked. I hope the next big MS update might fix it since so many others have the same issue, but will leave it alone for now.

 

Jimmy



#7 quietman7

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Posted 01 August 2016 - 06:31 AM

You're welcome.
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#8 JImmy9190

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Posted 01 August 2016 - 09:30 PM

Well I feel stupid now. You can not change Defender's settings or make any exclusions when signed in on a standard user account. I switched to my admin account and was able to very easily set exclusions for both MBAM and MBAE, also excluded Itunes too. Then I went into MBAM and excluded Defender there. I wasted a lot of time yesterday trying to figure this out. Thanks for all your help on this.



#9 quietman7

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Posted 02 August 2016 - 03:32 AM

That information will most likely help others.
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#10 RolandJS

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Posted 02 August 2016 - 08:40 AM

"...Well I feel stupid now..."  Never believe or feel that!  Many great programmers, many great OS power users rose out of the ranks of those who kept after it, kept after it, until solution found!


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)





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