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Windows 7 Update Not Working


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#1 Hal06

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Posted 31 July 2016 - 06:25 AM

Hello. My hard drive crashed and I had to install a new one last week. Since then Windows 7 update does not work. I ask to check for updates and it hangs. It used to work fairly quickly but not anymore.

 

Is there a solution to this issue?

 

Thanks.



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#2 Willy22

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Posted 31 July 2016 - 07:45 AM

- Yep, you're not the only one. We had LOTS of Windows Update problems.

- First we need to confirm it's a "Windows Update" problem. Open "Task Manager" (Processes tab) and make sure it displays ALL the processes. Open Task Manager (Services tab), highlight the Service "Wuauserv", right click, select "Go To Process". Task Manager opens the "Processes" tab again and highlights a process. If that process is "Svchost.exe" and it uses A LOT OF CPU then you've got a Windows Update problem.

- Keep us/me posted.



#3 Hal06

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Posted 31 July 2016 - 01:03 PM

It is Svchost.exe and it's using 1,469,384K. That seems like a lot/



#4 Hal06

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Posted 31 July 2016 - 01:38 PM

Will this utility help?

 

http://www.smartpcfixer.com/support/224/windows-7-update-not-working



#5 JohnC_21

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Posted 31 July 2016 - 01:41 PM

You need to first do the following. Download and install IE11 and .NET 4.61

 

Download the updates and Update Client listed on the below link. Reboot. If you cannot install the updates you first need to disable the Windows Update Service. That is what is using all your CPU. After Rebooting do enable the Windows Update Service and do another search. If you do not want to disable the service you can reboot and install the updates immediately as the Update Service has a delayed start.

 

http://wu.krelay.de/en/


Edited by JohnC_21, 31 July 2016 - 01:42 PM.


#6 Willy22

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Posted 31 July 2016 - 01:56 PM

Take the following steps. This is the fastest way to update your system.

- Microsoft wants to install the latest Update Agent right after you re-installed Win 7. Allow it.

- Disable the Windows Update Service.

- Manually download & install KB 3102810.

https://support.microsoft.com/en-us/kb/3102810

- Manually download & install Service Pack 1 (if your installation CD didn't include Service Pack 1). Service pack 1 has the name KB 976932

https://support.microsoft.com/en-us/help/15090/windows-7-install-service-pack-1-sp1

- Install the june 2016 "Convenience Roll Up" package.

http://www.howtogeek.com/255435/how-to-update-windows-7-all-at-once-with-microsofts-convenience-rollup/

- Enable the Windows Update Service.

- Let Windows Update search for the remaining & missing updates.

- If Windows Update fails again then follow the instruction on this webpage:

 

http://wu.krelay.de/en/


Edited by Willy22, 31 July 2016 - 02:28 PM.


#7 Hal06

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Posted 31 July 2016 - 02:18 PM

Willy when I try to download from the first site I get a scrip not responsive alert. It looks like it's Microsoft translator since the site is in Dutch.



#8 Willy22

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Posted 31 July 2016 - 02:25 PM

Correction:

 

All links now point to the US versions of the MS support webpages. MS seem to have its own thoughts regarding those links. MS' Translation sometimes has its own diverging thoughts.


Edited by Willy22, 31 July 2016 - 02:33 PM.


#9 Hal06

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Posted 31 July 2016 - 02:34 PM

Thanks.

 

I'm having a bit more difficulty than usual. Do I want the normal windows 7 or the embedded? And, when I click download I get the thank you for downloading message but there is no download. Huh?

 

Again, sorry to be difficult.



#10 Willy22

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Posted 31 July 2016 - 02:43 PM

- Did you use Internet Explorer to download those Updates ? You should. Don't use Chrome or Firefox. Here MS has its own "diverging thoughts" as well.

-  I thought those webpages were already changed/updated to make them usable for e.g. Firefox & Chrome users as well. But it seems MS isn't in a (big) hurry to do this.



#11 Hal06

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Posted 31 July 2016 - 02:51 PM

I'll try it in IE. Thanks.



#12 Hal06

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Posted 31 July 2016 - 02:55 PM

In IE. I stopped Windows Update process but when I try to end windows update service is says access denied. I think I'm logged in as administrator...



#13 Hal06

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Posted 31 July 2016 - 03:05 PM

Okay I got it stopped.



#14 Hal06

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Posted 31 July 2016 - 03:08 PM

IN IE. Windows Update service stopped.

 

But when I try to download the first link I still get the thanks for downloading message but no download happens.



#15 Willy22

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Posted 31 July 2016 - 04:20 PM

- Although KB 3102810 is some 3 MB in size it took me about 2 seconds to download it. You're sure it's not somewhere on your HD ??


Edited by Willy22, 31 July 2016 - 04:27 PM.





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