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Hijacked Browser - Help


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#1 Jpatt

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Posted 31 July 2016 - 02:21 AM

Hi. I downloaded some questionable software. Its my own dumb fault, and now I seem to have a fake instance of chrome running. I uninstalled - reinstalled chrome and ran an adware cleaner as well as my antivirus (Security essentials) and (Adware Cleaner) which picked up a couple suss hijacker looking things. I cleaned and it deleted some weird registries, but whenever I open chrome now I can see an alternate fake icon in the toolbar so it doesn't seem to have eliminated everything. Please help me out. Thanks.



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#2 dc3

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Posted 31 July 2016 - 08:41 AM

Please run Malwarebytes AntiMalware
 
Please download Malwarebytes Anti-Malware
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  You will see an image like the one below, click on Update Now.  
 
mbam1_zps98e7fba9.png
 
3)  Click on Settings, you will see a image like the one below.
 
malware%20settings_zpsixkea5sd.png
 
When Settings opens click on Detection and Protection, then under Non-Malware Protection, click on the down arrow for PUP (Potentially Unwanted Programs) detections and select Treat detections as malware.  Under Detection Options place a check in the box for Scan for rootkits
 
4)  Click on Scan (next to Settings), then click on Scan Now.  The scan will automatically run now.
 
5)  When the scan is complete the results will be displayed.  Click on Delete All.
 
malwarenew_zps34b58fdc.png
 
6)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  Copy and paste the log in your topic.
 
 

Please download AdwCleaner and install it.
 
When AdwCleaner opens you will see an image like the one below.
 
adwcleaner11_zps48314883.png
 
 
 
 
Please download and install Junkware Removal Tool.
 
Open your browser and go to Downloads, then click on the Junkware Removal Tool to install it.  
 
Click on Run to initiate the installation.
 
To avoid potential conflicts, temporarily disable your antivirus and firewall.  You will want to be offline when you do this.
 
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select Run as Administrator.
 
The tool will open and start scanning your system.
 
Please be patient as this can take a while to complete depending on your system's specifications.
 
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.  Copy and this and then post this in your topic.

 

 

Please run the ESET OnlineScan


This scan takes quite a long time to run, so be prepared to allow this to run
till it is completed.

***Please note. If you run this scan using Internet Explorer you won't need
to download the Eset Smartinstaller.***

ESET Online Scanner

  • Click here to download the installer for ESET Online Scanner and save it to your Desktop.
  • Disable all your antivirus and antimalware software - see how to do that
    here
    .
  • Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.

Edited by dc3, 31 July 2016 - 09:11 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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