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Ransomware on my computer


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#1 eclark53

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Posted 30 July 2016 - 11:18 PM

Windows Product Activation Screen Locked up my computer, I cannot boot to safe mode, Task manager will not launch and I am unable to change the bios to boot from a USB drive or CD.

Help


Edited by hamluis, 31 July 2016 - 08:16 AM.
Moved from Win 10 Spt to Am I Infected - Hamluis.


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#2 usasma

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Posted 31 July 2016 - 06:36 AM

Can you restart the system from Windows?

If so, hold the Shift key down while restarting, that should force the Startup Repair stuff to launch.

3 times stopping the bootup will also let you into Startup Repair

But you have to get it when the little dotted circles are spinning.

 

I'd suggest posting over in the Am I Infected forum (as they are much more experienced at this than I am):  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

 


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#3 dc3

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Posted 31 July 2016 - 10:13 AM

What makes you believe you have ransomeware?  

 

Are you receiving demands for payment to release your files?  If you are, please post the exact message.

 

Since this was originally in the Windows 10 forum I'm assuming that this is your operating system?

 

If this is Windows 10 you need to be aware that you need to be booted into the operating system in order to set it to boot into Safe Mode.  Windows discontinued the F8 option to boot into Safe Mode because Windows 8/8.1 and Windows 10 boot too fast to be able to use the F8 key.  In Window 10 you need to open the search box and type in msconfig.  When Windows Configuration opens click/tap on Boot, then click/tap of Safe Boot, then click/tap on Apply, then OK.


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#4 eclark53

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Posted 02 August 2016 - 04:12 AM

Well, this was a system used only for work and did not have much data on it just the OS and the programs necessary to access the company's VPN.

HP walked me through the system restore.  Striking the escape key while the system is rebooting launches the system restore functionality.  There was also an option available to backup your data prior to restoring the system to original factory settings.  

What happened was I looked in Programs and Features and I saw about six or more programs installed on the given date.  I started uninstalling them.  All went well.  Then when I attempted to uninstall the last program the system automatically shut down and rebooted.  And after reboot came this image on the screen requesting the Windows Product Key.  However, there was now way of inserting the key because it was an image and not a database program.

Don't know how all those programs got installed on the system.  But just glad that it was a system with no data.

Thanks guys!



#5 dc3

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Posted 02 August 2016 - 07:16 AM

Did you use the System Recovery partition to reinstall the operating system?


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