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Getting intermittent BSODs


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#1 meatduck12

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Posted 30 July 2016 - 07:02 PM

My post from May: http://www.bleepingcomputer.com/forums/t/614044/getting-bsods-in-windows-10/#entry4001380

 

The issue stopped for a bit, then I still kept getting BSODs from time to time. At least 3 since the issue of frequent BSODs was solved. 

 

· OS - Windows 8.1, 8, 7, Vista ? Windows 10
· x86 (32-bit) or x64 ? 64-bit
· What was original installed OS on system? Windows 8.1
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM
· Age of system (hardware) 1.5 years
· Age of OS installation - have you re-installed the OS? No, other than installing Windows 10

· CPU - Intel Core i7 5500u @ 2.40 Ghz
· Video Card - AMD Radeon R9 M275 and Intel HD Graphics 5000. I attached the GPU-Z activity page for both of them, something seems to be wrong with the AMD card.


· System Manufacturer - Lenovo
· Exact model number (if laptop, check label on bottom) - Y40-80

· Laptop or Desktop? Laptop

 

Attached Files



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#2 usasma

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Posted 31 July 2016 - 06:11 AM

Install the 8.1 BIOS release - it should install without issue on your W10 system.

 

It's interesting (in your screenshots) that the AMD video card has a distortedset of readings in the graph section.  Might be significant?

 

Some of this may seem repetitious to you - I'm starting over fresh with the analysis....

 

Your UEFI/BIOS (version B5CN34WW(V2.00)) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The MSINFO32 report is missing from the upload.

Please:

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.

 

 

Out of 5 memory dumps there were 4 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html
As we noted an issue with the AMD video card, I'd start with the video diagnostics (but still complete them all)

 

MarvinBus64.sys driver dates from 2005 (and is most likely incompatible w/W10) - Please uninstall this program (from Control Panel...Programs and Features)
This is most likely a part of Pinnacle Studio's Marvin Bus software.

FYI - this driver last appeared in a May 30 memory dump - so you may have already uninstalled it.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Sat Jul 30 19:26:01.433 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\073016-36375-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:2 days 21:01:44.409
Probably caused by :ntkrnlmp.exe ( nt!ExAllocatePoolWithTag+10ff )
BugCheck 19, {20, ffffc0019736d3d0, ffffc0019736d5e0, 5210019}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: ffffc0019736d3d0, The pool entry we were looking for within the page.
Arg3: ffffc0019736d5e0, The next pool entry.
Arg4: 0000000005210019, (reserved)
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: 0x19_20_nt!ExAllocatePoolWithTag
CPUID:        "Intel® Core™ i7-5500U CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
  BIOS Version                  B5CN34WW(V2.00)
  BIOS Release Date             01/23/2015
  Manufacturer                  LENOVO
  Product Name                  80FA
  Baseboard Product             Lenovo Y40-80
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jun  4 22:18:24.449 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\060416-42109-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.306.amd64fre.th2_release_sec.160422-1850
System Uptime:5 days 0:27:49.951
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :atikmdag.sys ( atikmdag+b58741 )
BugCheck 1000007E, {ffffffffc0000002, fffff8018ff2bde4, ffffd00022f0d400, ffffd00022f0d4a0}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000002, The exception code that was not handled
Arg2: fffff8018ff2bde4, The address that the exception occurred at
Arg3: ffffd00022f0d400, Exception Record Address
Arg4: ffffd00022f0d4a0, Context Record Address
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_atikmdag!Unknown_Function
CPUID:        "Intel® Core™ i7-5500U CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
  BIOS Version                  B5CN34WW(V2.00)
  BIOS Release Date             01/23/2015
  Manufacturer                  LENOVO
  Product Name                  80FA
  Baseboard Product             Lenovo Y40-80
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon May 30 21:49:47.316 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\053016-23421-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.306.amd64fre.th2_release_sec.160422-1850
System Uptime:0 days 6:02:08.125
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by :pci.sys
BugCheck 9F, {3, ffffe001f461b3e0, ffffd00195d7ace0, ffffe001f87faa40}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe001f461b3e0, Physical Device Object of the stack
Arg3: ffffd00195d7ace0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe001f87faa40, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_3_atikmpag_IMAGE_pci.sys
CPUID:        "Intel® Core™ i7-5500U CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
  BIOS Version                  B5CN34WW(V2.00)
  BIOS Release Date             01/23/2015
  Manufacturer                  LENOVO
  Product Name                  80FA
  Baseboard Product             Lenovo Y40-80
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Jul 30 19:26:01.433 2016 (UTC - 4:00)**************************
ScpVBus.sys                 Sun May  5 17:31:26 2013 (5186CFAE)
AcpiVpc.sys                 Thu Jun 19 08:47:23 2014 (53A2DBDB)
KMDFVirtualKbd.sys          Mon Aug  4 02:16:09 2014 (53DF2529)
KMDFVirtualMouse.sys        Mon Aug  4 02:20:55 2014 (53DF2647)
RtsPer.sys                  Fri Aug 15 03:51:03 2014 (53EDBBE7)
iaStorA.sys                 Fri Aug 22 17:26:36 2014 (53F7B58C)
TeeDriverx64.sys            Tue Sep 23 16:01:14 2014 (5421D18A)
iwdbus.sys                  Fri Oct  3 20:31:12 2014 (542F3FD0)
Fastboot.sys                Thu Dec 25 09:09:16 2014 (549C1A8C)
Netwbw02.sys                Sun Feb 22 06:00:57 2015 (54E9B6E9)
rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)
rtsuvc.sys                  Fri May 29 05:18:01 2015 (55682EC9)
Smb_driver_Intel.sys        Fri May 29 15:57:11 2015 (5568C497)
SynTP.sys                   Fri May 29 20:02:48 2015 (5568FE28)
RTKVHD64.sys                Tue Jun 16 06:55:05 2015 (55800089)
ibtusb.sys                  Mon Jul 13 12:52:34 2015 (55A3ECD2)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
VBoxUSBMon.sys              Tue Nov 10 11:56:18 2015 (564221B2)
VBoxNetLwf.sys              Tue Nov 10 11:56:18 2015 (564221B2)
VBoxDrv.sys                 Tue Nov 10 11:56:47 2015 (564221CF)
igdkmd64.sys                Wed Nov 18 14:28:29 2015 (564CD15D)
atikmpag.sys                Mon Mar 21 09:45:33 2016 (56EFFAFD)
atikmdag.sys                Mon Mar 21 10:19:43 2016 (56F002FF)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jun  4 22:18:24.449 2016 (UTC - 4:00)**************************
atikmpag.sys                Tue Jun 30 21:12:00 2015 (55933E60)
atikmdag.sys                Tue Jun 30 21:35:35 2015 (559343E7)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon May 30 21:49:47.316 2016 (UTC - 4:00)**************************
MarvinBus64.sys             Fri Sep 23 17:17:03 2005 (433470CF)


http://www.carrona.org/drivers/driver.php?id=ScpVBus.sys
http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
KMDFVirtualKbd.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
KMDFVirtualMouse.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=Fastboot.sys
http://www.carrona.org/drivers/driver.php?id=Netwbw02.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=rtsuvc.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetLwf.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=MarvinBus64.sys


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 meatduck12

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Posted 16 August 2016 - 10:08 AM

Sorry for the very late response, I was busy the last few weeks. I did what I could, installed some Windows Updates and will run hardware diagnostics. Which BIOS update should I install, the Windows 8.1 one?

Attached Files



#4 usasma

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Posted 17 August 2016 - 08:09 AM

Any further BSOD's?  If so, please zip up and upload the contents of the C:\Windows\Minidump folder

If unable to zip it there, please copy it to your Desktop and zip it up there.

 

Install the latest BIOS update that's available.  You should be able to install the Windows 8.1 one in Windows 10.

 

2 Live Kernel Events in the recent MSINFO32 report

Also, there are several Windows Update errors.

 

For the Live Kernel Events, please:

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:

To make it work you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.


 

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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