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RegSvr32. Unknown .DLL BSOD


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#1 Devilofeggs

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Posted 30 July 2016 - 03:02 PM

First I'll get the required stuff out of the way.

 

· OS - Windows 10
· x64 
· What was original installed OS on system? - Windows 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? - Full Retail
· Age of system (hardware) - 4 years
· Age of OS installation - have you re-installed the OS? - Fresh yesterday

· CPU - AMD FX-8350
· Video Card - GeForce GTX 670
· MotherBoard - Sabertooth 990FX R2.0


· Laptop or Desktop? - Desktop

 

 

 

So I started getting this error a day ago while I was trying to upgrade to Windows 10. Every time I boot up I get this error message, but upon searching for the file (either on my computer or Google) I get zero results. I don't know why it's referencing a file that does not exist. The file path leads me to a .idx file with the same name. Plus I've blue screened 4 times since yesterday on a system that I have had zero problems in the past on. Anyone have any ideas?

 

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Attached Files


Edited by Devilofeggs, 30 July 2016 - 06:23 PM.


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#2 Devilofeggs

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Posted 30 July 2016 - 04:47 PM

It has blue screened twice since I made this post with the error SYSTEM_SERVICE_EXCEPTION.



#3 Devilofeggs

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Posted 30 July 2016 - 06:29 PM

After blue screening twice more the error message changed to DRIVER_PORTION_MUST_BE_NONPAGED (nvlddmkm.sys)



#4 usasma

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Posted 31 July 2016 - 05:55 AM

OK, let's start with the error message.

RegSvr32 reports the error.  It must've been started by some program on your system (unknown which at this time).

 

The error message is that the module failed to load.  This could be for many reasons, but IME the most common is because that file isn't at the place that the error says it looked for it.

Interestingly, there's a clue in the sub-directory - it's named Insoft.  Do you have any programs on your system from a company named Insoft?

 

From the perfmon report, it appears that one of your startups is from Insoft - the startup entry is named Evtion (and it's what's attempting to launch the DLL in the error message..

Please uninstall that program from Control Panel...Programs and Features.  Then double check to make sure that the Evtion entry is disabled in your startups.

Then test to see if the error message has gone away

 

Interestingly there are no memory dumps in the uploaded reports.

Also, the KernelDumpList.txt report doesn't show any on the system

The WER section of the MSINFO32 report shows 3 STOP 0x3B BSOD's on 30 July 2016

If you're using a disk cleaner (such as CCleaner) please stop while we're troubleshooting.

Also, please check these settings:

Please follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file):  http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649

 

Your UEFI/BIOS (version 2104) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 7 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have 3 hard drives.  What is the make/model/wattage and age of your Power Supply?

Your latest BSOD (STOP 0xD3: http://www.carrona.org/bsodindx.html#0x000000D3) blames video drivers

The SYSTEM_SERVICE_EXCEPTION one's are the STOP 0x3B errors that I found in the WER section of the MSINFO32 report

 

I would follow the steps above first.  If that doesn't fix things, then try updating your video drivers.

If that doesn't fix things, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Hopefully that will collect a memory dump for us.


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