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Dell 8900 won't turn on, start button lights up for split second

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#1 barrette


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Posted 30 July 2016 - 09:17 AM

Hello and thank you very much --

Yesterday the cursor disappeared so I turned the pc off manually.  When I turned it back on after a few seconds all was OK.  Cursor disappeared again, so I tried the same thing, but the computer now won't turn back on at all.

The start button lights up amber then immediately goes out.  No sounds.  I have unplugged and plugged back in all the cords from wall, router, modem.  The lights on modem and router are all normal,  The laptop I am using as I type right now is hooked up to the same system, I'm not using the laptop wirelessly.  I have also unplugged the power and held down the start button for 10 seconds as was suggested on Dell's website.  But pc still won't respond.

The pc that won't turn on is a Dell 8900 which I bought 6 months ago and has worked perfectly up to now.  I use Windows10. 

What should I do next?    

Edited by barrette, 30 July 2016 - 09:22 AM.

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#2 usasma


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Posted 31 July 2016 - 05:22 AM

If it's still under warranty (most places give you a 12 month warranty on new devices), contact the place that sold it to you for instructions on how to get warranty service.

If it's not under warranty, I'd suggest posting over in the Internal Hardware forums for some more expert advice on what to do:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 

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#3 barrette

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Posted 31 July 2016 - 08:09 AM

Thanks so much!  The warranty is good for 6 more months, I checked.

Edited by barrette, 31 July 2016 - 08:10 AM.

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