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Win7 to Win10 bad_system_config_info auto repair fails


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#1 Shelenn

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Posted 29 July 2016 - 06:16 PM

Hi folks! I am new here (couldn't see specs for new posts on systems). So I will state data:

 

HP Win7 Pro TouchScreen TM2 upgrade to Win10 is failing. I saw black screen after blue Windows logo. Startup never completes. I was able to cold boot multiple times and eventually got to the advanced troubleshooting screen. I tried auto repair multiple times to no avail. Error is bad_system_config_info. Unable to revert to previous version. Not sure I want to do Reset PC to factory settings unless there is no other option. Hopefully someone else can help me determine what the problem is. Here is the log file:

 

Startup Repair diagnosis and repair log
---------------------------
Last successful boot time: ‎7/‎29/‎2016 10:16:57 PM (GMT)
Number of repair attempts: 5
 
Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = D:\WINDOWS
AutoChk Run = 0
Number of root causes = 1
 
Test Performed: 
---------------------------
Name: Check for updates
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Test Performed: 
---------------------------
Name: System disk test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Test Performed: 
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 406 ms
 
Test Performed: 
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code =  0x0
Time taken = 47 ms
 
Test Performed: 
---------------------------
Name: Target OS test
Result: Completed successfully. Error code =  0x0
Time taken = 31 ms
 
Test Performed: 
---------------------------
Name: Volume content check
Result: Completed successfully. Error code =  0x0
Time taken = 454 ms
 
Test Performed: 
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Test Performed: 
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Test Performed: 
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 140 ms
 
Test Performed: 
---------------------------
Name: Internal state check
Result: Completed successfully. Error code =  0x0
Time taken = 47 ms
 
Test Performed: 
---------------------------
Name: Boot status test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Root cause found: 
---------------------------
Boot status indicates that the OS booted successfully.
 
---------------------------
---------------------------
Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = D:\WINDOWS
AutoChk Run = 0
Number of root causes = 1
 
Test Performed: 
---------------------------
Name: Check for updates
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Test Performed: 
---------------------------
Name: System disk test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Test Performed: 
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 406 ms
 
Test Performed: 
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code =  0x0
Time taken = 47 ms
 
Test Performed: 
---------------------------
Name: Target OS test
Result: Completed successfully. Error code =  0x0
Time taken = 31 ms
 
Test Performed: 
---------------------------
Name: Volume content check
Result: Completed successfully. Error code =  0x0
Time taken = 469 ms
 
Test Performed: 
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Test Performed: 
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms
 
Test Performed: 
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 125 ms
 
Test Performed: 
---------------------------
Name: Internal state check
Result: Completed successfully. Error code =  0x0
Time taken = 47 ms
 
Test Performed: 
---------------------------
Name: Boot status test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Root cause found: 
---------------------------
Boot status indicates that the OS booted successfully.
 
---------------------------
---------------------------
Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = E:\WINDOWS
AutoChk Run = 0
Number of root causes = 1
 
Test Performed: 
---------------------------
Name: Check for updates
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Test Performed: 
---------------------------
Name: System disk test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Test Performed: 
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 406 ms
 
Test Performed: 
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code =  0x0
Time taken = 31 ms
 
Test Performed: 
---------------------------
Name: Target OS test
Result: Completed successfully. Error code =  0x0
Time taken = 31 ms
 
Test Performed: 
---------------------------
Name: Volume content check
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms
 
Test Performed: 
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Test Performed: 
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Test Performed: 
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms
 
Test Performed: 
---------------------------
Name: Internal state check
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Test Performed: 
---------------------------
Name: Boot status test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
 
Root cause found: 
---------------------------
Boot status indicates that the OS booted successfully.
 
---------------------------
---------------------------
 

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#2 usasma

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Posted 29 July 2016 - 07:49 PM

I'm uncertain what we're doing here.

Is this a failed upgrade to W10?

If so, try this:

FYI - W10 must be activated before the deadline in order to obtain your free copy.  If not activated (or you don't have a support case going), then you'll have to pay for a copy of W10.

 

The first thing to do is to open a case with Microsoft Support.
This will establish that you were attempting to upgrade before the free offer expired.
And, they may be able to help you get the upgrade sorted out.
Here's the link for that:  https://support.microsoft.com/en-us/contactus/

Next, try a clean boot in order to reduce the chances of failure:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
Then attempt to install W10 again.

Another option is to attempt a clean install of W10.
To do this:
- gather up your Windows product key
- backup your data
- make an image of your system (in case you want to go back to W7)
- Use this link to create a USB drive to install Windows 10 "clean":  https://www.microsoft.com/en-us/software-download/windows10/

 

If W10 is already installed and activated, then try these steps (in this order):

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:
   
Dism /Online /Cleanup-Image /ScanHealth
   
Dism /Online /Cleanup-Image /CheckHealth
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Shelenn

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Posted 30 July 2016 - 12:40 AM

Thanks for trying to help out. What I am doing is trying to complete the Win10 upgrade from Win7 Pro. I started the upgrade on 7/28/2016. I sat in chat on 7/29/2016 from number 384 for close to 3 hours to get to number 2 just after midnight and stayed at number 2 for an hour then the system reset my place in line to 284. (Using a working laptop to access help online.)

 

To recap the original post: It appears the installation fails with the bad_system_config_info. I've uploaded and posted the logfile showing the attempted automatic repair 5 times. On the advanced troubleshooting startup screen, I've tried to revert to previous version and was told the system could not do that. I even tried reset the PC and it cannot do that. I turned off the PC and restarted to get to BIOS setup. I ran HP advanced diagnostics and all hardware passed except PCI but that is a common error that does not prevent the system from working with Win7. This tells me the problem is likely a registry issue.

 

On the options screen when starting up the system (because it fails to start Win10 so far and goes to the blue screen), I choose Troubleshooting. Then I choose advanced options. If I choose Startup Repair, the OS then begins diagnosing the PC with a blue windows logo on the screen. Then I get the message Startup repair couldn't repair your PC and I ccan either shut down or go into advanced options again. I choose the latter. Again I selecct troubleshooting and advanced options. I went to the command prompt to get to the log file that was uploaded. Having already tried to go back to previous build and reset the PC with no joy, I look at changing the startup settings. There are a multitude of options. This is where I would like some help if possible since MS failed to respond to my request for support.



#4 usasma

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Posted 30 July 2016 - 05:06 AM

In general, I'd suggest a wipe of the system and a clean install of Windows 10 from a bootable USB drive.

But it appears that the link for the free download has disappeared (I understand that there will be a link for those who want to reinstall W10 in case of problems - but have no clue as to where it is)

Then, if you do get the download, there's no assurance that you'll be able to activate the free version.  That's something that you'll have to discuss with Microsoft.

 

If you purchase a retail copy, it should come with media so that you can do a clean install of W10 (and the product key so that you can acitvate it).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Shelenn

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Posted 30 July 2016 - 11:23 AM

Thanks. I have a call from MS scheduled for this evening. I used their media tool for USB before the time ran out. I am busy getting Win7 Pro updates from the factory reset I did this morning. Hopefully, all updates will be completed before they call but if not, they can advise. There are no hardware failures identified in the system and the drivers are up to manufacturer date. This is a MS fail so if they want my free labor in exchange for the free update, they will honor the open ticket. Otherwise, I will not pay for their failure by buying Win10 - the system was fully functional with Win7.


Edited by Shelenn, 30 July 2016 - 11:24 AM.





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