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Seagate External Not Recognizing.


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#1 MacPzesst

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Posted 28 July 2016 - 05:59 PM

External Hard Drive was dropped, plugged it into my laptop and it seemed to be working perfectly fine. There was no visible damage. A few days later, it has suddenly stopped being recognized by my laptop while being used. There is no unusual buzzing or whirring sounds. The light turns on when it is plugged in and the mechanism does run, but it is not being recognized. Tried multiple USB ports to no avail. USB ports are in working order (tried by plugging my mouse and a thumb drive into each to check).

When plugged in,​ my laptop makes the tone that signifies that a device has been attached, it also begins installing drivers. Laptop has been swept for malware. Any ideas as to what may have happened?



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#2 JohnC_21

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Posted 28 July 2016 - 06:18 PM

What is shown for the drive in Disk Management? Right click Computer > Manager > Disk Management.



#3 MacPzesst

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Posted 28 July 2016 - 06:32 PM

That it hasn't been initialized. I am hesitant to do so as I do not know if this is similar to formatting.



#4 JohnC_21

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Posted 28 July 2016 - 06:37 PM

Yes, do not initialize the disk. Does it list the disk as RAW or just not initialized?



#5 MacPzesst

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Posted 28 July 2016 - 06:45 PM

Not initialized. It isn't listed as raw or primary.



#6 JohnC_21

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Posted 28 July 2016 - 06:48 PM

Since this drive was dropped I have a bad feeling about data recovery. Is this a portable drive? 

 

Please download GsmartControl. I don't know if it will be able to detect a drive that is not initialized. Run a short test. You may see your external in RED which would indicate a failed drive.






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