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Cortana will not open


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#1 clayto

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Posted 28 July 2016 - 09:31 AM

When I click the Cortana icon nothing happens, it will not open so I cannot use it for searching, reminders, etc. How can I deal with this?



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#2 ScathEnfys

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Posted 28 July 2016 - 09:35 AM

Is the PC part of a domain (work/school network)? If so, the domain administrator may have disabled Cortana.
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#3 FreeBooter

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Posted 28 July 2016 - 10:23 AM

Open Command Prompt as a administrator by pressing  win + X, and then press A letter key.
Within Command Prompt type Powershell command and press Enter key.
Execute below command and press Enter key.
 
Get-AppxPackage AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml}
 
This tells Windows to install those default apps again. Give it some time and allow it to finish, even if nothing appears to happen at first. Even if you see an error message, restart and examine Cortana and Mail app you may just have all those default apps back again, anyway.[/size]
 
 
If above command does not resolve Cortana issue then reinstalled Cortana using the following procedure:
  • Open an elevated Command Prompt window (press win + X, and then press A key)
     

  • Type powershell and press enter
     

  • Run the below commands one at time.
     

Get-Process searchui | Stop-Process Force
 
Get-AppXPackage -Name Microsoft.Windows.Cortana | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
 
Restart your computer.

Edited by FreeBooter, 28 July 2016 - 10:24 AM.

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#4 clayto

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Posted 29 July 2016 - 02:14 PM

Thank you --- I re-installed Cortana which is now working OK.



#5 FreeBooter

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Posted 29 July 2016 - 02:16 PM

You are very welcome, i'm glad to know your issue has been resolved!


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