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System Hang


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#1 KableGenovasson

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Posted 28 July 2016 - 04:38 AM

I have recently had a problem with my computer randomly locking up within the past two weeks. My mouse cursor will be fine but everything else stops working. I am able to close applications but not open any, including Task Manager. I am not able to do anything until I do a hard restart. This happens, roughly, twice a week.

 

 

OS - Windows 7 x64
This is the only OS installed on this PC
Full retail version
Age of system - 4 years
Age of OS installation - 1.5 years

CPU - AMD FX-6300
Video Card NVIDIA GeForce GTX 950
MotherBoard - Gigabyte GA-78LMT-USB3 6.0
Power Supply - Coolmax 850w

Custom built desktop

 

When I try to attach a Performance Report, it says I am not permitted to upload this kind of file. As per http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/ I saved it as an HTML file but, again, cannot attach it, even if I zip it first.

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Edited by KableGenovasson, 28 July 2016 - 05:35 AM.


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#2 Stancestans

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Posted 28 July 2016 - 09:04 AM

Several processes are hanging, including EXPLORER (shell). You have too much security: Avast antivirus, Super Antispyware, IOBit Malware Fighter & Windows Defender! There are no uninstall entries for Avast and IOBit software in the registry. Get rid of IOBit ASC, it may be responsible for missing uninstall registry entries and who knows what else its registry cleaner may have done. Perform a clean boot as described here http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows and here https://support.microsoft.com/en-us/kb/929135, then uninstall the above mentioned software except Windows Defender (inbuilt into Windows, can't be uninstalled). Use the Avast uninstall utility found here https://www.avast.com/uninstall-utility and run it in safe mode to clean up after uninstalling Avast. Use the SuperAntispyware uninstaller Assistant from http://www.superantispyware.com/supportfaqdisplay.html?faq=47 to completely remove the prroduct. Follow the tutorial here http://www.wikihow.com/Uninstall-Advanced-Systemcare-7 to get rid of ALL IOBit software. The tutorial may be of a different version, but the idea applies to any version.

 

After your system is clear of above mentioned software, run sfc /scannow. Report back with the results. After it's finished, check the health of your system disk using Crystal Disk Info found here http://crystalmark.info/software/CrystalDiskInfo/index-e.html and post a screenshot.

 

Undo the clean boot state (restore normal boot state) and install the latest version of Avast Free from http://www.avast.com.



#3 KableGenovasson

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Posted 29 July 2016 - 09:20 AM

Windows Resource Protection did not find any integrity violations.

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Edited by KableGenovasson, 29 July 2016 - 09:21 AM.


#4 KableGenovasson

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Posted 19 August 2016 - 02:39 PM

Unfortunately, the issue has not been resolved. The times it happens are completely random with the latest happening only after 1 day and 4 hours since the previous hard restart.



#5 KableGenovasson

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Posted 20 August 2016 - 08:59 AM

Most recent uptime was 17 hours


Edited by KableGenovasson, 20 August 2016 - 09:25 AM.


#6 KableGenovasson

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Posted 20 August 2016 - 09:27 AM

Short of wiping everything on my man drive, I am at a loss as to what could solve this issue






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