I've been having this issue for months now. Against better judgement, I've been forcing my system to shut down by holding the power button while ignoring the problem. I'd like to update to Windows 10, however, and fixing this would be healthier for my machine as well.
My problem exists in 2 steps.
1) Usually when I try to shut down/restart my computer, programs and services will terminate, but the system will hang at the desktop, showing nothing but the background, and stay there indefinitely. I've attempted to shut down at the end of the night, go to bed, then when I wake up the computer is still hung up on the desktop.
2) If I manage to get past this, the Windows Update screen appears with the message "Updating (1 out of 11)" and stays. I've had the same issue here where I leave it alone for hours and come back to find that it hasn't progressed at all.
I ran a hotfix (https://support.microsoft.com/en-us/kb/977307) but I am unsure if it worked because I still got stuck at the Windows Update screen.
I also ran the Windows Update troubleshooter, as per these instructions (https://support.microsoft.com/en-us/kb/2509997) but after "checking registry", it seemed to be stuck on "resolving issues" for about a half hour before I cancelled it.
I'm really not sure how I can fix this if every step seems to result in getting stuck. I intend to try the other methods listed in the second article later tonight when I have the time. Apologies if I left out any important info, I'm writing this in a rush before work.
Edited by Vetos, 27 July 2016 - 10:21 AM.