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#1 trevorcork


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Posted 26 July 2016 - 12:34 PM

Mod Edit: Moved to Ransomware Tech Support and Help

Hi one of our clients rang me today said nobody in there office could access word docs or PDFS, i am a level 1 engineer but the senior engineer is gone so i went in and after further investigation i noticed every word file has a file extension of CRYSIS file, i looked this up and it turns out everything has been encrypted, i went too one of the documents and rite clicked and into properties, and into details and the owner was daniel,
So i checked to see does daniel log on but it turns out he is gone from the company but one user has daniels email coming tru his outlook so when i scanned that machine i found 3 Malware i then removed infections and scanned every PC and all clean,
But all docs are encrypted and have to be restored from back up, outlook PST FILES ALSO ENCRYPTED
When i restore backed up PST to proper location should it work fine?
This is my first time coming across this virus in a company

Edited by boopme, 26 July 2016 - 12:57 PM.

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#2 quietman7


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Posted 27 July 2016 - 06:06 AM

There is an ongoing discussion in this topic where you can ask questions and seek further assistance. Other victims have been directed there to share information, experiences and suggestions.You can submit samples of encrypted files and ransom notes to ID Ransomware for assistance with identification and confirmation. This is a service that helps identify what ransomware may have encrypted your files and then attempts to direct you to an appropriate support topic where you can seek further assistance.

Rather than have everyone with individual topics, it would be best (and more manageable for staff) if you posted any more questions, comments or requests for assistance in the above support topic discussion...it includes experiences by experts, a variety of IT consultants, end users and company reps who have been affected by ransomware infections. Doing that will also ensure you receive proper assistance from our crypto malware experts since they may not see this thread. To avoid unnecessary confusion, this topic is closed.

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