Hi one of our clients rang me today said nobody in there office could access word docs or PDFS, i am a level 1 engineer but the senior engineer is gone so i went in and after further investigation i noticed every word file has a file extension of CRYSIS file, i looked this up and it turns out everything has been encrypted, i went too one of the documents and rite clicked and into properties, and into details and the owner was daniel,
So i checked to see does daniel log on but it turns out he is gone from the company but one user has daniels email coming tru his outlook so when i scanned that machine i found 3 Malware i then removed infections and scanned every PC and all clean,
But all docs are encrypted and have to be restored from back up, outlook PST FILES ALSO ENCRYPTED
When i restore backed up PST to proper location should it work fine?
This is my first time coming across this virus in a company
Edited by boopme, 26 July 2016 - 12:57 PM.