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Failed Win 7 to Win 10 update


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#1 Saphira2021

Saphira2021

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Posted 26 July 2016 - 09:30 AM

Updated win 7 to win 10 this morning. Computer went to 100% during update then rebooted. Starts up fine, then when it gets to Windows start up it sits there a while then suddenly turns itself off. Tried start up repair, but it can't, I get a message that repair couldn't be done. Interestingly, it tries window 7 not 10. Even though I created system restore point it tells me there is none and can't system restore. 

Don't know what to do next

Help please. 

Edited by Saphira2021, 26 July 2016 - 09:43 AM.


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#2 Saphira2021

Saphira2021
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Posted 26 July 2016 - 09:45 AM

After turning it off and letting it sit for 10 minutes, was able to log in into Win7. no trace of Win 10 but i did now get an error message

 

Win 10 couldn't be installed. Failed 1 update

Error: 

c1900101-20017. Win update encountered an unknown error.

 

not really helpful. 

 

Hoping someone can help me here






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