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Annoying Popups Wont Go Away Despite Many Attempts


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#1 Starky_ca

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Posted 13 August 2006 - 10:30 PM

My mother somehow got my computer infected when she used it one day. I don't know how she did it but i started getting a significant amount of pop ups from some malicious files on my computer. I managed to delete the problem files (or so i thought) and stop the ads from actually popping up. But it appears that i did not actually fix the problem as i hear that sound of a pop up every so often, although no pop up actually appears, which is followed by me being booted out of the application that I am using. This is getting very annoying and it seems like every anti spyware program that i use detects a whole bunch of problems and deletes them but the problem persists. Ad cookies also seem to be constantly being made regardless if i am surfing the internet. I have deleted many ad related files but I cant seem to locate and delete the root cause. I have used hijack this and was confident that I deleted every harmful thing on the list but it seems new stuff is created constantly and i cant stop it.

I use windows XP by the way, and I would really appreciate any help out there so that i could get rid of this small annoying problem.

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#2 tg1911

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Posted 13 August 2006 - 11:39 PM

You should never attempt to fix anything using HijackThis, until someone who is experienced at reading the log outputs, has a chance to review it.
Fixing the wrong items can make a computer unbootable.

Spaces, extra characters, spelling, file location, plus numerous other subtle changes, all make the difference between a good, or bad, file entry.

It is not a removal tool.
It will indeed remove the entries listed, but that does not cure the underlying problem.
The problem must be properly identified first, and cured, prior to removing the entries with HJT.
Otherwise, you leave the infection, and remove the keys which are needed to identify and remove it.

I suggest you post a HJT log for our Team to examine.
They'll take you through the fix, step by step.
You shouldn't make any changes to your system, until your log has been verified as clean.
Any changes you make, could skew the results of the HJT log.

Read Preparation Guide for use before posting a HijackThis Log.
Please read, and follow, all directions carefully!!!]

Then, run a log, and post it in the HJT forum, at this link. Do not, fix anything, yet.
A member, of the HJT Team, will help you out.
It may take a while to get a response, because the HJT Team are very busy. Please, be patient, these people are volunteers. They will help you out, as soon as possible.

NOTE:
Once you have made the post, please, DO NOT make another post in the HJT forum, until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post, there will be 1 reply. The team member, glancing over the replies, might assume someone is already helping you out, and will not respond. So, just make your post, and let it sit there, until a team member responds. This way you will be taken care of, in the most timely manner.
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