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Windows Recovery

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#1 stumpedinkansas


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Posted 25 July 2016 - 02:42 PM

Have a HP Envy 17j017cl notebook with win 8 OS.  got a virus and decided to recover computer back to factory.  Had 

 an USB flash to restore to original, successfully. 


Tried to restore from external backup to put notebook back to latest backup.  Accidently used wrong backup, which had windows 7 from another hp notebook.  So it loaded the backup, but now the OS is Win 7.  Now, none of the "other devices" have any drivers on this machine for windows 7.  Tried to repeat the above steps, but no usb controller, network, or ethernet drivers for win 7 on this machine.  Cannot boot to usb to restore drive because none of the usb drives work.  Tried to copy recover from USB to DVD, but computer would not boot from CD or USB.  In the boot manager, it only gives two options, hard drive and efi.  ANY HELP would be VERY much appreciated.


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#2 dc3


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Posted 26 July 2016 - 08:44 AM

I hope you had all of your important data backed up to removable media.


Use the System Recovery partition to reinstall the operating system.  You can watch a video for this at the HP Customer Support website.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





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