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Stuck in "couldn't complete updates, undoing changes" loop


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5 replies to this topic

#1 Cyberdelia

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Posted 25 July 2016 - 02:23 PM

Almost every time I turn on my Windows 10 laptop, when I go to power off the only option will be "update and shut down." So it'll go through the update process fine and shut off. But, when I turn it back on, it will say something along the lines of "couldn't complete updates, undoing changes." I wouldn't care, except that next time I go to power off my computer, it'll force me to install updates again, and it will always fail! I'm stuck in an infinite loop! All the forum posts and Microsoft fix it programs are for past operating systems, so I'm not sure what to do. I couldn't care less about the update, I'm just sick of it wasting my time. Thanks for any help!



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#2 CKing123

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Posted 25 July 2016 - 03:28 PM

Hello and :welcome: to Bleeping Computer

 

When your computer is done undoing the updates, disconnect the internet

 

Then, open the Settings app

Go to Network and Internet

Make sure you are on the Wi-Fi tab

Click on Advanced Options

 

OtUeX0Y.png

 

Turn on Metered Connection

 

Then, turn Wi-Fi back on

 

Download the Show or Hide updates tool from here

Let it check for updates

 

Hide the update that is causing the issue

 

I hope it helps

 

-CKing


Edited by CKing123, 25 July 2016 - 03:29 PM.

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Sysnative Windows Update Senior Analyst 

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#3 Cyberdelia

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Posted 26 July 2016 - 04:44 PM

Hello and :welcome: to Bleeping Computer

 

When your computer is done undoing the updates, disconnect the internet

 

Then, open the Settings app

Go to Network and Internet

Make sure you are on the Wi-Fi tab

Click on Advanced Options

...

 

Turn on Metered Connection

 

Then, turn Wi-Fi back on

 

Download the Show or Hide updates tool from here

Let it check for updates

 

Hide the update that is causing the issue

 

I hope it helps

 

-CKing

Thanks for the response! The problem though is that I'm not sure which of the updates are causing an issue


Edited by Cyberdelia, 26 July 2016 - 04:45 PM.


#4 CKing123

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Posted 26 July 2016 - 04:49 PM

Hello

Thanks for the response! The problem though is that I'm not sure which of the updates are causing an issue

We can check that using the Windows Update history:

 

Open Settings

Go to Updates and Security

Click on Advanced Options

Click on View your update history

 

J1RNr1U.png

 

You will likely see an update that has failed multiple times, that is the one that you should try to hide

 

-CKing


If I am helping you and I don't respond within 2 days, feel free to send me a PM

Sysnative Windows Update Senior Analyst 

Github | Keybase


#5 Cyberdelia

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Posted 29 July 2016 - 11:30 PM

Hello

Thanks for the response! The problem though is that I'm not sure which of the updates are causing an issue

We can check that using the Windows Update history:

 

Open Settings

Go to Updates and Security

Click on Advanced Options

Click on View your update history

You will likely see an update that has failed multiple times, that is the one that you should try to hide

 

-CKing

Thanks! It looks like it worked, at least it hasn't harassed me to update again so far so it looks like it's fixed. Thanks a lot for the help!


Edited by Cyberdelia, 29 July 2016 - 11:30 PM.


#6 CKing123

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Posted 30 July 2016 - 10:32 PM

You are welcome :)


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Sysnative Windows Update Senior Analyst 

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