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My computer crashes when playing games. (Kernel-power 41)


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#1 haklol

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Posted 24 July 2016 - 06:20 PM

I need help. I dont know what is faulty. My PSU, my temps, my GPU, my cpu? I dont know what to do. My temps at idle are 32 degree for my cpu and 31 for my gpu. Thank you! 

 

Furmark is crashing my computer when i alt-tab and select something else (for exemple google chrome) also my temps are under heavy load something like 70 - 75 degree for my gpu and my cpu is at 55 degree

 

I have an i7 -4790 

 

ZOTAC gtx 970 

 

a 500w power supply. 

 

Thanks!



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#2 technonymous

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Posted 24 July 2016 - 06:51 PM

What are the specs of your PSU Brand/Make model #?



#3 haklol

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Posted 24 July 2016 - 07:08 PM

It is a RAIDMAX 500w atx12v power model NO: RX-500S (XY-600ATX) 

 

EDIT : here is a picture with more details http://imgur.com/a/e3ryv


Edited by haklol, 24 July 2016 - 07:15 PM.


#4 LiamP5

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Posted 24 July 2016 - 07:46 PM

Dicussion of tomshardware http://www.tomshardware.com/forum/313340-31-kernel-power-computer-crash-help page might be helpful for you.
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#5 technonymous

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Posted 24 July 2016 - 07:56 PM

So you have a single 12v+ rail @22 amps total. The video card is 145 watts = P/V (145/12) = 12 amps draw. So you're PSU has plenty power. However, it's possible to draw to much and the PSU will trip with it's overload protection. So that is one thing that can cause it. Check the wiring for shorts bad connectors. Another issue is that the PSU is simply failing to regulate such high ampere draws typically seen during gaming and that could be in your case. Overall you just need to replace the PSU with the same specs single rail 22amps. Another issue that will cause that error is the motherboard is failing. I would suggest testing the PSU or swapping it out for a known good working one. If not you need to buy one to do that. If that isn't the problem then I would suggest next replacing the motherboard.


Edited by technonymous, 24 July 2016 - 07:57 PM.


#6 haklol

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Posted 24 July 2016 - 08:01 PM

I dont think the problem is coming from my BIOS unfortunately. I never updated it and my computer has been working fine for about 9 -10 month. It has been a week now that my compute crash(close)  while under heavy graphic load or just heavy load. 



#7 haklol

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Posted 24 July 2016 - 08:02 PM

technonymous I will start by changing my PSU. Any good recommendation?  

#8 technonymous

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Posted 24 July 2016 - 08:19 PM

I would go with a Corsair 500watt they run from 50 on up depending on Bronze, Silver, Gold levels of power saving efficiency. Price varies also for modular models, which is nice to clean up the inside of the case with not so many wires than needed. Newgg.com Has a 500watt 80 bronze plus is going for $49.99 and has a 10 dollar rebate. May have to pay for shipping though. If you got a Best Buy or other computer office depot super store near by I would check those save yourself the shipping.

 

Edit/Tip: Buying local you can return it IF the problem you're having is not PSU related.


Edited by technonymous, 24 July 2016 - 08:21 PM.


#9 haklol

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Posted 24 July 2016 - 08:28 PM

Is it even worth buying a 750w to ensure I wont get any issue again? 



#10 technonymous

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Posted 24 July 2016 - 08:40 PM

Is it even worth buying a 750w to ensure I wont get any issue again? 

That 750 Corsair is overkill for your system and video card. The 500 Watt Corsair has a 32amp single rail. Plenty power there for your system and video card. However, if you ever do a SLI or Xfire dual video card you need a multiple 12v rail PSU. As I mentioned your PSU you have is likely failing to regulate that power. That is very common in PSU failure.



#11 haklol

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Posted 24 July 2016 - 10:48 PM

Ok thank you dude



#12 technonymous

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Posted 24 July 2016 - 11:04 PM

Ok thank you dude

NP good luck.






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