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USB Modem makes windows crash/BS


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#1 DarUrjakar_Jahkrhan

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Posted 24 July 2016 - 05:50 PM

Ok. so recently I had to switch to a usb modem. At first everything was fine until I clicked "connect"...

I'm on laptop that's screen was smashed so its connected to another screen.

When I clicked "connect" I see the kbs starting to increase but all of a sudden after a few seconds my laptop stops sending anything to the screen. I checked all the wires, I re-plugged everything but it just won't display anything. I repeated this many times and it always happens. Everytime I leave the laptop for 15mins like this but nothing happens. Finally I force shut down.

Every single time I hit "connect" it did so and to make things worse, when decided not to hit connect, a few minutes after the start up I would see a blue screen sometimes.

I decided to see some resolution options and found that when I made it display only on one screen (means before this it always displayed on both screens), the problem finally solved but...

Now I get blue screens maybe twice everyday with different error messages which I don't remember, I leave them to "gather error info" for lots of time until I just force shut down. What should I do?

9tsaz50.pngMy specs, anything more tell me.



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#2 hamluis

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Posted 24 July 2016 - 06:59 PM

BC BSODs Posting Instructions - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

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#3 DarUrjakar_Jahkrhan

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Posted 25 July 2016 - 08:56 AM

Ok so every time I connect with the usb modem a BS would happen, here are the files, sent through my phone.

Attached Files



#4 DarUrjakar_Jahkrhan

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Posted 25 July 2016 - 01:27 PM

It's clear, everything is okay until I connect, just a few seconds later a BS happens, please I need help

#5 usasma

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Posted 26 July 2016 - 12:16 PM

Usually it takes me up to 48 hours to reply - I have a busy life.
Recently (the past few days) I've been working many overtime hours at work - so that's taking away from my online time.

 

Your UEFI/BIOS (version 06QB) dates from 2012.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 4 Windows Update hotfixes installed.  Most systems have 180 or more (and have W8.1 installed).  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

You only have 983 MB of available Physical Memory (RAM).
Please get more memory if the system is able to handle it.
While waiting to upgrade the memory, please:
- only use one program at a time
- go through your startup items and stop those that aren't essential from loading with Windows

D: drive only has about 8% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

This entries in your startups makes me concerned about malware being on your system:

 

ebd39ba299ade28cfd3e273267c58dc6    ebd39ba299ade28cfd3e273267c58dc6.exe    BRO-PC\Marc_Kozman    Startup
ebd39ba299ade28cfd3e273267c58dc6    "c:\users\marc\appdata\local\temp\svchost.exe" ..    BRO-PC\Marc_Kozman    Startup
xl8xemahxfo0nl258t4w27mmk8wz9832    "c:\users\marc\appdata\roaming\svchost.exe" ..    Public    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

I'd suggest posting over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

Nearly all of the memory dumps blame ewusbwwan.sys - a driver for your Huawei Mobile Broadband USB device.

The driver dates from 2010 - I would suggest searching for a newer driver that's fully compatible w/W8 and 8.1

IMO this problem is partly due to the USB device's driver and partly due to the missing Windows Updates.

 

There is a lesser possibility that the device itself may be physically broken. 

In order to test this, try installing it on another system to see if the BSOD recurs there.
 

Please have a look at the driver list below and start updating the older drivers listed there.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Sun Jul 24 18:00:49.073 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072416-19421-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
System Uptime:0 days 3:55:06.759
*** WARNING: Unable to verify timestamp for ewusbwwan.sys
*** ERROR: Module load completed but symbols could not be loaded for ewusbwwan.sys
Probably caused by :ewusbwwan.sys ( ewusbwwan+2b8d )
BugCheck 1000007E, {ffffffffc0000005, fffff80061af6060, fffff8801eb345c8, fffff8801eb33e00}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80061af6060, The address that the exception occurred at
Arg3: fffff8801eb345c8, Exception Record Address
Arg4: fffff8801eb33e00, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: AV_ewusbwwan!Unknown_Function
CPUID:        "Intel® Core™ i3-2350M CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2295
  BIOS Version                  06QB
  BIOS Release Date             04/03/2012
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  300E4Z/300E5Z/300E7Z
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jul 24 14:02:52.389 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072416-22859-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
System Uptime:0 days 0:02:00.075
*** WARNING: Unable to verify timestamp for ewusbwwan.sys
*** ERROR: Module load completed but symbols could not be loaded for ewusbwwan.sys
Probably caused by :ewusbwwan.sys ( ewusbwwan+2b8d )
BugCheck C2, {7, 11c1, bdc96b80, fffff801bdc96b90}
BugCheck Info: BAD_POOL_CALLER (c2)
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 00000000000011c1, (reserved)
Arg3: 00000000bdc96b80, Memory contents of the pool block
Arg4: fffff801bdc96b90, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xc2_7_ewusbwwan!Unknown_Function
CPUID:        "Intel® Core™ i3-2350M CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2295
  BIOS Version                  06QB
  BIOS Release Date             04/03/2012
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  300E4Z/300E5Z/300E7Z
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jul 24 11:51:15.370 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072416-20125-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
System Uptime:0 days 21:18:07.062
*** WARNING: Unable to verify timestamp for ewusbwwan.sys
*** ERROR: Module load completed but symbols could not be loaded for ewusbwwan.sys
Probably caused by :ewusbwwan.sys ( ewusbwwan+2b8d )
BugCheck 1000007E, {ffffffffc0000005, fffff801ee0e0060, fffff8801df9d5c8, fffff8801df9ce00}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff801ee0e0060, The address that the exception occurred at
Arg3: fffff8801df9d5c8, Exception Record Address
Arg4: fffff8801df9ce00, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: AV_ewusbwwan!Unknown_Function
CPUID:        "Intel® Core™ i3-2350M CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2295
  BIOS Version                  06QB
  BIOS Release Date             04/03/2012
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  300E4Z/300E5Z/300E7Z
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Jul 24 18:00:49.073 2016 (UTC - 4:00)**************************
rsdrvx64.sys                Thu Feb 12 08:01:49 2009 (49941DBD)
SABI.sys                    Thu May 28 02:38:02 2009 (4A1E314A)
PxHlpa64.sys                Tue Jun 23 19:16:35 2009 (4A416253)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
ewusbwwan.sys               Wed Dec 22 23:18:25 2010 (4D12CD91)
ewusbmdm.sys                Thu Dec 23 22:48:36 2010 (4D141814)
NETwNs64.sys                Thu Oct  6 10:45:03 2011 (4E8DBEEF)
Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
sptd.sys                    Tue Jan  3 19:01:58 2012 (4F0396F6)
dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)
intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
nbdrv.sys                   Fri Apr 19 15:13:24 2013 (51719754)
tap0901.sys                 Thu Aug 22 08:40:01 2013 (521606A1)
Hamdrv.sys                  Mon Mar 30 09:28:42 2015 (55194F8A)
igdkmd64.sys                Tue May 26 23:53:18 2015 (55653FAE)
veracrypt.sys               Sun Aug  9 07:37:34 2015 (55C73B7E)
rzpmgrk.sys                 Thu Sep 17 14:42:44 2015 (55FB09A4)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
nvpciflt.sys                Thu Jun  2 22:32:36 2016 (5750EC44)
nvlddmkm.sys                Thu Jun  2 22:50:41 2016 (5750F081)
NvStreamKms.sys             Fri Jun  3 07:28:21 2016 (575169D5)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul 21 16:08:05.493 2016 (UTC - 4:00)**************************
ew_jubusenum.sys            Sun Jan 30 05:19:33 2011 (4D453B35)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jul 17 15:41:55.999 2016 (UTC - 4:00)**************************
npf.sys                     Thu Feb 28 20:31:24 2013 (513004EC)


http://www.carrona.org/drivers/driver.php?id=rsdrvx64.sys
http://www.carrona.org/drivers/driver.php?id=SABI.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=ewusbwwan.sys
http://www.carrona.org/drivers/driver.php?id=ewusbmdm.sys
http://www.carrona.org/drivers/driver.php?id=NETwNs64.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=sptd.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=nbdrv.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=Hamdrv.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=veracrypt.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=ew_jubusenum.sys
http://www.carrona.org/drivers/driver.php?id=npf.sys


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 DarUrjakar_Jahkrhan

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Posted 27 July 2016 - 02:48 AM

Thank you so much usasma, the last time I got w8.1 and w10 after a month they were too heavy to handle, I'll try to free up some memory, update the BIOS and uninstall daemon and that part that makes you think that I'm infected, I already saw it a while ago but couldn't remove the registery file but I'll check it. I'll try to do all this but I'm not sure because in a few days I'm going in a vacation. I'll get a new laptop in a while, the only solution I found for now is using my phone as a modem.

#7 usasma

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Posted 27 July 2016 - 09:02 AM

Post over in the Am I Infected forums (as I suggested).  The malware removal experts here are the best!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 DarUrjakar_Jahkrhan

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Posted 28 July 2016 - 04:55 PM

Post over in the Am I Infected forums (as I suggested).  The malware removal experts here are the best!

Thank you for your effort, I will.






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