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System hangs.


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#1 roscoep54

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Posted 23 July 2016 - 08:06 PM

Win 10 hangs up. Had to do a restore back to 7/20 and hangs on Restart & opening programs. No virus found when running EEK. Not sure what to do next. Win 10 is updated as far as I can tell.

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#2 usasma

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Posted 26 July 2016 - 08:26 AM

Sorry for the delay in responding, have been working a lot of overtime the past few days.

 

Let's try looking at these 2 sets of reports:

 

1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

Edited by usasma, 26 July 2016 - 08:26 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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