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Windows 10 post-upgrade problems


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#1 apple-iie

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Posted 23 July 2016 - 04:26 PM

I recently upgraded my mom's Toshiba Satellite Laptop to Window 10 and have had nothing but problems. Upon startup, it takes forever to log in and half the time, she has to reboot and try again. In addition, I had set up a separate administrator account so that she didn't inadvertently get some malware from the web, but the admin account now can't go online (but her user account can). She isn't very computer security conscious and has a tendency to click on everything she sees.

 

I really have no idea where to start to take stock of what's wrong with the machine and then how to fix it. I'd appreciate any help people can give

 



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#2 apple-iie

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Posted 23 July 2016 - 04:29 PM

Or, rather, regarding the admin account - so she can surf and if she gets malware, it isn't ON the admin account (if that is a valid premise, it seemed to be a good idea at the time)



#3 FreeBooter

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Posted 23 July 2016 - 05:13 PM

You should create your mother Standard account that is more secure.
Perform a clean boot in Windows to eliminate startup programs and services may be causing the boot issue.


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#4 usasma

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Posted 26 July 2016 - 08:25 AM

When you update an older, well-used system to W10 there are sometimes problems like those that you describe.

 

FIrst start with this:

Otherwise this tends to look similar to many other problems that we've seen with W10 being installed on well-used systems.

There's a couple of things to try:


1)  Uninstall your antivirus, then use the removal tool for it (there's a list of most of them here:  http://www.carrona.org/avuninst.html ), then install a freshly downloaded, W10 compatible version.  Some A/V have difficulties with the upgrade, so removing them and then reinstalling them will help how they run.

2)  Download fresh copies of the latest, W10 compatible audio and video drivers for your system.  Then uninstall the current versions from your system.  Then install the freshly downloaded versions.

3)  Get ALL available Windows Updates

4)  Get ALL available, W10 compatible drivers/programs from the manufacturer's website.  If some aren't compatible w/W10, check here about uninstalling them.

5)  Get ALL available, W10 compatible drivers/programs for any add-on hardware and any software that you installed previously.  If they aren't compatible, please uninstall them.

If this doesn't fix things, then post back so we can discuss the following options:
- continuing to attempt to fix this copy of the OS
- System Restore to a point before the problems started happening.
- Repair install of W10:  https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html
- Reset of the OS (considering both the "Keep My Files" and the "Remove Everything" options)
- revert to the previous OS (both at less than 30 days, and at more than 30 days since initial update)
- revert to the previous OS with another attempt at installing W10 (I don't recommend this)
- clean install of the previous OS
- clean install of the previous OS, then update to W10 (only needed if a clean install of W10 fails)
- W10 clean install

 

 

Then, if it's still not fixed, try this stuff in this order:

here's some repair/recovery/restore options (in this order):

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:
   
Dism /Online /Cleanup-Image /ScanHealth
   
Dism /Online /Cleanup-Image /CheckHealth
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

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#5 apple-iie

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Posted 26 July 2016 - 11:03 PM

Thanks for the suggestions, I won't be able to get over there immediately, but will check in when I do.




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