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#1 Moonlapse

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Posted 23 July 2016 - 03:02 PM

So being the klutz I am, I accidentally pushed an empty glass onto my laptop, negligible impact all in all.  Relatively standard, as it's happened before but not resulting into a system restart. The system loads up and I get a notification stating a BSOD took place (didnt see it myself, was too busy panicking and making sure the glass was empty indeed).

0x124 was enough to scare me out of my wits at that point, so I'm sending over the details hoping that you folk can shed some more insight on the whole thing. It's worth stating that it was sweltering hot here and I could suspect overheating as well but the timing would be too convenient. Could it be that otherwise regular display of clumsiness did some damage? I shall monitor further for abnormal behaviour but it should be noted that the BSOD occured just once.

As for the questionnaire

OS - Windows 7 Home Edition
· x64
· What was original installed OS on system:Windows  7 Home
· Is the OS an OEM version: Pre-installed
· Age of system (hardware): 1 year and 2 months
· Age of OS installation - have you re-installed the OS: Nope.

· CPU: Intel Core i5-4210M
· Video Card: Nvidia GeForce 840m
· MotherBoard - (if NOT a laptop)
· Power Supply - brand & wattage (skip if laptop)

· System Manufacturer: Acer
· Exact model number: Aspire E 15, Model E5-572G-50QZ

· Laptop

 

Anyhow, thanks in advance for any input that would set my overly panicked mind at ease.

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#2 usasma

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Posted 26 July 2016 - 07:12 AM

Sorry for the delay in responding, it's been very, very busy at work (lot's of overtime the past few days)

 

Many years ago I place a cold can of a soft drink on the top vents of my little TV.

All of a sudden it stopped working.

My dad (and engineer for RCA), opened the case and scraped between 2 of the solder traces on the circuit board with his pocket knife.

And the TV was working again!  Dad was my hero!

 

It seems that the moisture had caused a short circuit that cause carbonization between 2 of the solder traces.

Scraping it away with a pocket knife removed the "short circuit" and restored functionality.

 

But these days the circuits are much smaller/finer and it's not usually possible to see the carbonization

And even if you could see it, scraping it off isn't something that should be undertaken lightly.

 

Next, one time BSOD's are usually safe to ignore.  The older versions of the BSOD even advised this ( http://www.carrona.org/bsod.jpg )

BUT, as there was an "incident" associated with this, it's best to look at it to see if there's any evidence of it.

Unfortunately, the STOP 0x124 errors aren't real easy to troubleshoot.  They are primarily hardware errors, but can also be due to compatiblity or low-level driver prolems.

More info on them here:  http://www.carrona.org/bsodindx.html#0x00000124

 

The perfmon report shows that your Intel USB 3.0 drivers aren't installed.

Please visit the Acer website to download and install the latest, W7 compatible versions of them.

Just FYI - this is the error as it appears in the Problem Devices section of the MSINFO32 report:

 

Universal Serial Bus (USB) Controller    PCI\VEN_8086&DEV_8C31&SUBSYS_09201025&REV_05\3&11583659&0&A0    The drivers for this device are not installed.

 

Only 223 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Next, we usually diagnose hardware problems by the absence of any patterns of errors.
This means, if there's no/little evidence of a problem - then it's most likely a problem that Windows doesn't recognize (which means it's most likely hardware).

 

Beyond this I have these 5 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your OS from the manufacturer's website (to include BIOS/UEFI).
3.  Get ALL available, compatible updates for the programs and any additional hardware installed on your computer from the developer's website
4.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html (as stated earlier, this is the most likely problem - so the diagnostics should be run to see if there's a continuing problem)
5.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

 

**************************Sat Jul 23 12:43:22.103 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072316-57018-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
System Uptime:0 days 0:00:04.962
Probably caused by :GenuineIntel
BugCheck 124, {0, fffffa8008f578f8, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8008f578f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Jul 23 12:43:22.103 2016 (UTC - 4:00)**************************
amdxata.sys         Fri Mar 19 12:18:18 2010 (4BA3A3CA)
waemu.sys           Thu Jan 12 09:07:16 2012 (4F0EE914)
iaStorA.sys         Fri Aug 22 17:26:36 2014 (53F7B58C)
iaStorF.sys         Fri Aug 22 17:26:42 2014 (53F7B592)
MpFilter.sys        Thu Feb 26 19:21:20 2015 (54EFB880)
nvpciflt.sys        Wed Apr  8 16:22:43 2015 (55258E13)

http://www.carrona.org/drivers/driver.php?id=amdxata.sys
waemu.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorF.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
 


Edited by usasma, 26 July 2016 - 07:31 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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