As it's not a browser issue on his PC (as you've tried different browsers), then it has to be further down the networking "layers" ( https://en.wikipedia.org/wiki/OSI_model )
In short, it may be Windows settings, it may be hardware in the system, it may be the cables/wireless connection to the router, it may be from the router to the modem, etc, etc, etc.
As Montague claims that it's accessible, it's gotta be somewhere between you and the internet.
So, my suggestion is to try logging in from another computer.
If that's successful, then it's most likely an issue with the computer (which is what we see most often at work).
As such, I'd suggest posting over in the Networking forums for some more expert advice (I'm not real good w/fixing networking problems): http://www.bleepingcomputer.com/forums/f/21/networking/
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able. - John
(my website: http://www.carrona.org/
)**If you need a more detailed explanation, please ask for it. I have the Knack
. ** If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.
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