Sorry for the delay in responding, it's been a busy week at work.
Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.
Here's suggestions on how to ensure that your version is legitimate: http://windows.microsoft.com/en-us/windows/genuine
Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.
As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.
Just FYI, sometimes the owner won't know about this. So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer. The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).
And here's the analysis:
There are no memory dumps in the uploaded reports.
Nor are there any memory dumps listed in the KernelDumpList.txt report
And there is no firm evidence of BSOD's in the WER section of the MSINFO32 report.
In short, this is most likely a hardware problem - as Windows doesn't appear to recognize this problem.
Start with these free hardware diagnostics: http://www.carrona.org/hwdiag.html
If all of that passes, then continue with this procedure: http://www.carrona.org/strpdown.html
Your UEFI/BIOS (version V22.4) dates from 2015. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).
Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates. It only takes one update to cause a problem, so it's essential that you have all of them. The actual number is not important. Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
The only other thing of note that I see are some processor readings that cause me to wonder about:
- the processor (the processor tests in the diagnostics are for this)
- BIOS/UEFI issues (checking for updates are for this)
- temperatures (monitor them with this free utility: http://www.cpuid.com/softwares/hwmonitor.html )
Normally desktop temps shouldn't exceed (these are maximum temps when the system is under stress):
CPU - 60ºC
GPU - 80ºC
HDD and other components - 40ºC
Edited by usasma, 26 July 2016 - 06:04 AM.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able. - John
(my website: http://www.carrona.org/
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