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Memory_corruption BSOD


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#1 Abe_Fob

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Posted 23 July 2016 - 12:56 AM

· Windows 10 64-bit
· Original OS was a retail copy of Windows 7 which I immediately upgraded to Windows 10 after initial installation.
· Computer and OS were both built/installed on 2/28/2016

· CPU is an AMD FX 6350
· Video Card is a Radeon E9 380
· MotherBoard is a GIGABYTE GA-78LMT-USB3
· Power Supply is a Thermaltake SMART Series SP-750PCBUS 750W ATX 
 

 

Hello, today I suffered a BSOD while playing a game. I looked at the minidump which listed the offending application as ntoskrnl.exe (IRQL_NOT_LESS_OR_EQUAL 0x0000000a). I then used WinDbg to look at the MEMORY.dmp file and got to the point where the application told me that the crash was "probably caused by memory_corruption." Beyond that point I wasn't really able to decipher what the error report was saying and as such I'm at a bit of a loss on how to go about fixing this issue.

 

Thanks in advance!

 

Edit: Ran driver verifier and did a memtest overnight. Both of which detected no issues.

Attached Files


Edited by Abe_Fob, 23 July 2016 - 11:03 AM.


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#2 usasma

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Posted 25 July 2016 - 05:16 AM

Your UEFI/BIOS (version F2) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

It's hard to tell with only 1 current memory dump in the uploads.

If using a disk cleaner (such as CCleaner), please stop while we're troubleshooting.

 

Please uninstall the Gigabyte On/Off Charger program as it's known to cause BSOD's in some Windows systems.

 

Beyond this I have these 5 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your OS from the manufacturer's website (to include BIOS/UEFI).
3.  Get ALL available, compatible updates for the programs and any additional hardware installed on your computer from the developer's website
4.  Start with these free hardware diagnostics: 
5.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Fri Jul 22 23:28:01.887 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072216-17171-01.dmp]
Windows 10 Kernel Version 10586 MP (6 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:2 days 2:08:55.587
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption ( nt!MiDispatchFault+11f )
BugCheck A, {fffff6ffc47fc478, 2, 0, fffff802d17167df}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: fffff6ffc47fc478, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff802d17167df, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  Warhammer.exe
FAILURE_BUCKET_ID: AV_nt!MiDispatchFault
  BIOS Version                  F2
  BIOS Release Date             11/25/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-78LMT-USB3 6.0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Jul 22 23:28:01.887 2016 (UTC - 4:00)**************************
AppleCharger.sys            Sun Oct 27 21:59:21 2013 (526DC4F9)
RTKVHD64.sys                Thu Feb 26 05:14:19 2015 (54EEF1FB)
rt640x64.sys                Wed Oct  7 11:03:55 2015 (5615345B)
AtihdWT6.sys                Wed Apr 20 21:30:52 2016 (57182D4C)
atikmpag.sys                Fri Jul  8 14:46:57 2016 (577FF521)
amdacpksd.sys               Fri Jul  8 15:01:58 2016 (577FF8A6)
atikmdag.sys                Fri Jul  8 15:11:29 2016 (577FFAE1)


http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Abe_Fob

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Posted 28 July 2016 - 03:07 PM

Thanks for the reply! So I ran the driver verifier as you instructed and ran into a DRIVER_VERIFIER_DETECTED_VIOLATION BSOD while my computer was booting. The minidump lists ntoskrnl as an offender again. It also lists atikmdag.sys, which would make sense seeing as I updated my drivers a week ago. I updated them because my video drivers were crashing multiple times a day, so is there any way I can keep the updated drivers without getting these BSODs?

Attached Files



#4 usasma

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Posted 28 July 2016 - 05:01 PM

The latest Driver Verifier enabled memory dump blames your video drivers..

The pme before that blames memory corruption.

 

I strongly suspect a hardware problem with the video card (because you've changed the drivers and the problem hasn't gone away).

1)  Ensure that you turn Driver Verifier off now.  To do this, open up verifier.exe and select "Delete existing settings", then click on the "Finish" button.
Reboot for the changes to take effect.

 

2)  Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html
Although this isn't the exact problem that you're having, the steps here will ensure that you've done all that you can (software-wise) with your video card.

The next step is to try these hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the video tests, but complete all of the tests.

 

If nothing is revealed by the hardware diagnostics, then the next thing to try is another video card (one that's known to be OK).

If you don't have one to try, you may want to purchase one from a store that will let you return it if it's not needed (for a full refund of your money)>

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Thu Jul 28 15:35:26.156 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072816-11609-01.dmp]
Windows 10 Kernel Version 10586 MP (6 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:0 days 0:00:05.935
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by :atikmpag.sys ( atikmpag+105c )
BugCheck C4, {2003, ffffe00053286ae8, fffff80051140240, ffffd001fa55a620}
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 0000000000002003, Code Integrity Issue: The image contains an executable and writable section.
Arg2: ffffe00053286ae8, The image file name (Unicode string).
Arg3: fffff80051140240, The address of the section header.
Arg4: ffffd001fa55a620, The section name (UTF-8 encoded string).
BUGCHECK_STR:  0xc4_2003
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xc4_2003_VRF_atikmpag!Unknown_Function
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul 28 14:29:05.287 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072816-15687-01.dmp]
Windows 10 Kernel Version 10586 MP (6 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:5 days 2:39:17.063
Probably caused by :memory_corruption ( nt!MiAgeWorkingSet+302 )
BugCheck A, {fffff6ffc6f801c8, 2, 0, fffff80342f38182}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: fffff6ffc6f801c8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80342f38182, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  Warhammer.exe
FAILURE_BUCKET_ID: AV_VRF_nt!MiAgeWorkingSet
  BIOS Version                  F2
  BIOS Release Date             11/25/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-78LMT-USB3 6.0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu Jul 28 15:35:26.156 2016 (UTC - 4:00)**************************
atikmpag.sys                Fri Jul  8 14:46:57 2016 (577FF521)
atikmdag.sys                Fri Jul  8 15:11:29 2016 (577FFAE1)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul 28 14:29:05.287 2016 (UTC - 4:00)**************************
RTKVHD64.sys                Thu Feb 26 05:14:19 2015 (54EEF1FB)
rt640x64.sys                Wed Oct  7 11:03:55 2015 (5615345B)
AtihdWT6.sys                Wed Apr 20 21:30:52 2016 (57182D4C)
amdacpksd.sys               Fri Jul  8 15:01:58 2016 (577FF8A6)


http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys




 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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