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Laptop randomly shuts down


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#1 MrMajeika

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Posted 22 July 2016 - 09:23 PM

Hi sorry if I'm posting in the wrong section but i have a laptop with windows 10. Recently it keeps freezing and just taking ages to load anything. It also keeps randomly switching off. It doesnt shut down just goes off completely

Edited by MrMajeika, 22 July 2016 - 09:23 PM.


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#2 usasma

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Posted 25 July 2016 - 05:06 AM

This is the place for that sort of problem.

 

Let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 MrMajeika

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Posted 25 July 2016 - 02:14 PM

i have attached the requsted files i hope i have done it right

Attached Files



#4 usasma

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Posted 26 July 2016 - 01:13 PM

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the hard drive tests as there's some errors in the Admin log related to the file system on the hard drive.

I'll post back some more in an hour or two.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 usasma

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Posted 26 July 2016 - 07:21 PM

Sorry I'm late, fell asleeep :(

 

Your UEFI/BIOS (version 08JV.M029.20100621.hkk) dates from 2010.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 8 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have a Belkin N Wireless USB Adapter:

I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

As you have a wireless adapter in the system - I'd suggest that you use it rather than the USB device.

These devices are disabled in Device Manager:

 

WebCam SCB-0350M    USB\VID_1210&PID_25F4&MI_00\7&19385FAE&0&0000    This device is disabled.
Qualcomm Atheros AR9285 Wireless Network Adapter    PCI\VEN_168C&DEV_002B&SUBSYS_7167144F&REV_01\4&18C876B8&0&00E0    This device is disabled.

Plesae re-enable the devices, then update them to the latest, W10 compatible version.
Then feel free to disable them again if you'd like - after they are updated.

 

Several BSOD's listed in the WER section of the MSINFO32 report - but no memory dumps present in the uploaded reports.

There were 2 STOP 0x1 and one STOP 0x74's:

http://www.carrona.org/bsodindx.html#0x00000001

http://www.carrona.org/bsodindx.html#0x00000074

KernelDumpList.txt doesn't show any memory dumps either.

If using a disk cleaner (such as CCleaner) please stop while we're troubleshooting.

 

If the hardware diagnostics don't reveal anything, then try running Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 MrMajeika

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Posted 27 July 2016 - 04:13 AM

Thanks for the reply. My laptop randomly shut down a couple of times last night so as you say it's probably not a good idea to update the bios in case it does it again. The laptop gets quite hot underneath could it be shutting down due to overheating? The temp monitor won't work it just keeps saying not responding.

Not yet managed to do the hard drive tests I will do it layer. Is this what I am supposed to be doing? http://www.carrona.org/hddiag.html
Sorry it's all a bit over my head. Should I do this first. It says it's best to leave it overnight. What if it switches off during the test

#7 usasma

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Posted 27 July 2016 - 09:12 AM

Yes, it's likely that it's overheating.

Blow out all the vents with canned air (DO NOT USE an air compressor or a vacuum - it can physically damage the system)

Also, ensure that you're using the laptop on a hard surface and that the vents aren't obstructed.

Finally, you may also want to try using a laptop cooling pad to help keep the temps down.

 

It won't hurt to run any of the tests.

But, if you leave the test run overnight and the system shuts down - you'll have to run it all over again (it doesn't save a report).

I would run it after the system has had a long time to cool down (a couple of hours) and then just keep an eye on it.

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 MrMajeika

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Posted 27 July 2016 - 02:43 PM

Do you mean like this sort of thing https://www.amazon.co.uk/gp/aw/d/B000MQ7DZC/ref=mp_s_a_1_1?ie=UTF8&qid=1469648575&sr=8-1&pi=SY200_QL40&keywords=canned+air

Also Adobe Flash player keeps crashing how do I fix that?

#9 usasma

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Posted 27 July 2016 - 07:17 PM

Yes, that's canned air.

I have no clue how to fix Flash.

Have you tried to uninstall it, then reboot and try to install it again?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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