Edited by MrMajeika, 22 July 2016 - 09:23 PM.
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Posted 22 July 2016 - 09:23 PM
Edited by MrMajeika, 22 July 2016 - 09:23 PM.
Posted 25 July 2016 - 05:06 AM
This is the place for that sort of problem.
Let's try looking at these 2 sets of reports:
1) Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum) http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
2) Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: http://support.microsoft.com/kb/2028504
While waiting for a reply, please monitor your temps with this free utility: http://www.cpuid.com/softwares/hwmonitor.html
Posted 25 July 2016 - 02:14 PM
i have attached the requsted files i hope i have done it right
Posted 26 July 2016 - 01:13 PM
Please start with these free hardware diagnostics: http://www.carrona.org/hwdiag.html
Start with the hard drive tests as there's some errors in the Admin log related to the file system on the hard drive.
I'll post back some more in an hour or two.
Posted 26 July 2016 - 07:21 PM
Sorry I'm late, fell asleeep
Your UEFI/BIOS (version 08JV.M029.20100621.hkk) dates from 2010. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it. WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).
Only 8 Windows Update hotfixes installed. Most build 10586 (TH2/1511) systems have more than this. Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important. Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
You have a Belkin N Wireless USB Adapter:
I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
As you have a wireless adapter in the system - I'd suggest that you use it rather than the USB device.
These devices are disabled in Device Manager:
WebCam SCB-0350M USB\VID_1210&PID_25F4&MI_00\7&19385FAE&0&0000 This device is disabled.
Qualcomm Atheros AR9285 Wireless Network Adapter PCI\VEN_168C&DEV_002B&SUBSYS_7167144F&REV_01\4&18C876B8&0&00E0 This device is disabled.
Plesae re-enable the devices, then update them to the latest, W10 compatible version.
Then feel free to disable them again if you'd like - after they are updated.
Several BSOD's listed in the WER section of the MSINFO32 report - but no memory dumps present in the uploaded reports.
There were 2 STOP 0x1 and one STOP 0x74's:
KernelDumpList.txt doesn't show any memory dumps either.
If using a disk cleaner (such as CCleaner) please stop while we're troubleshooting.
If the hardware diagnostics don't reveal anything, then try running Driver Verifier according to these instructions: http://www.carrona.org/verifier.html
Posted 27 July 2016 - 04:13 AM
Posted 27 July 2016 - 09:12 AM
Yes, it's likely that it's overheating.
Blow out all the vents with canned air (DO NOT USE an air compressor or a vacuum - it can physically damage the system)
Also, ensure that you're using the laptop on a hard surface and that the vents aren't obstructed.
Finally, you may also want to try using a laptop cooling pad to help keep the temps down.
It won't hurt to run any of the tests.
But, if you leave the test run overnight and the system shuts down - you'll have to run it all over again (it doesn't save a report).
I would run it after the system has had a long time to cool down (a couple of hours) and then just keep an eye on it.
Posted 27 July 2016 - 02:43 PM
Posted 27 July 2016 - 07:17 PM
Yes, that's canned air.
I have no clue how to fix Flash.
Have you tried to uninstall it, then reboot and try to install it again?
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