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Memory problem, Windows 10x64 Pro


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#1 Msradell

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Posted 22 July 2016 - 08:57 PM

I've been getting Virtual Memory Errors on my Sager NP-7378 on a pretty regular basis. Just before this happens I graphics stops working and part or all of my screen goes blank. I tried disabling my Nvidia video card and that made no difference. I also tried disabling the internal video on the processor forcing everything to the Nvidia card and the problem persisted. However if I use the Who Crashed utility it doesn't show anything if the cause of the crash.

 

Tonight, when I started losing graphics on my screen I fortunately had Process Explorer open and was able to take a quick use at memory usage with it. I'm attaching a screenshot which shows that I have plenty of physical memory available but for some reason the amount of virtual memory being used is climbing rapidly.

 

I was just using IE11 doing some browsing when this happened in the only other software open on the machine was Outlook 2016.

 

Any idea what's causing this problem and how I can correct it? I've already tried a complete reinstallation of Windows 10x64 Pro and that had no effect.

Attached Files



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#2 usasma

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Posted 25 July 2016 - 05:05 AM

Let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 
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#3 Msradell

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Posted 25 July 2016 - 08:03 PM

Thanks for the help, I just ran the reports, the zip files are attached.

 

2 of them are text to this post, I put the 3rd one in my dropbox, here's a link to it: https://www.dropbox.com/s/ljic506m8dya9pb/SysnativeFileCollectionApp.zip?dl=0

Attached Files


Edited by Msradell, 25 July 2016 - 08:06 PM.


#4 usasma

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Posted 27 July 2016 - 05:19 AM

I see a lot of SkypeHost.exe errors in the Admin logfile.

I suggest uninstalling Skype.  If you need it, download and install a fresh copy (after uninstalling it first).

 

Only 8 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have a NETGEAR A6210 WiFi USB3.0 Adapter:

 

 

I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

I have to wonder why you're using this device when you have an Intel wireless card built in to the system?
 

These devices have issues in Device Manager:

 

Realtek PCIe GBE Family Controller    PCI\VEN_10EC&DEV_8168&SUBSYS_35011558&REV_12\4&FF3601D&0&01E3    This device is disabled.
Insyde Airplane Mode HID Mini-Driver    ACPI\PNPC000\1    This device cannot start.
NVIDIA GeForce GTX 860M    PCI\VEN_10DE&DEV_1392&SUBSYS_35011558&REV_A2\4&AF3E2CA&0&0008    This device is disabled.

Did you disable the Realtek PCIe GBE Family Controller because of problems?  Please re-enable it and then update it's drivers.  After that, feel free to disable it again.

Please visit the manufacturer's website and download/install the latest, W10 compatible version of the Insyde Airplane Mode device drivers

Did you disable your video card?  Was it causing problems?  Please re-enable it and then update it's drivers.  DO NOT disable it.

 

There are some very old drivers on this system.  Please start by updating the oldest one's to the latest, W10 compatible version.  In the Quote  box is a list of the older drivers - all of which date from before the initial release of W10 (build 10240 - while you have build 10586, which was released in November of 2015)::

 

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  If unable to find an update, please uninstall the program that is responsible for that driver.  DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

 

Sentinel64.sys              Mon Jun  2 02:14:55 2008 (48438FDF)
Rainbow Tech/SafeNet USB Security Device http://www.safenet-inc.com/SupportAndDownloads/Default.aspx?id=4294967299 Troubleshooting guide: http://www.integratedsoft.com/support/downloads/Sentinel_Troubleshooting_Guide.pdf
http://www.carrona.org/drivers/driver.php?id=Sentinel64.sys
 
VMfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
VIA audio driver http://www.via.com.tw/en/support/drivers.jsp
http://www.carrona.org/drivers/driver.php?id=VMfilt64.sys
 
ftdibus.sys                 Mon Nov  9 11:17:17 2009 (4AF8408D)
FTDI USB to Serial adaptor http://www.ftdichip.com/FTDrivers.htm
http://www.carrona.org/drivers/driver.php?id=ftdibus.sys
 
npf.sys                     Fri Jun 25 12:50:58 2010 (4C24DE72)
NetGroup Packet Filter Driver, part of the WinPcap packet capture library (list of programs that use it: http://www.winpcap.org/misc/links.htm )     [br]          [br]    Also believed to be associated with Netgear's &quot;NETGEARGenie&quot;, related to Netgear's router firmware     [br]          [br]     If Netgear, you will likely find wpcap.dll and packet.dll in \system32 WinPcap -
http://www.carrona.org/drivers/driver.php?id=npf.sys
 
SNTUSB64.SYS                Mon Dec 10 04:10:28 2012 (50C5A704)
Rainbow Tech/SafeNet USB Security Device http://www.safenet-inc.com/SupportAndDownloads/Default.aspx?id=4294967299 Troubleshooting guide: http://www.integratedsoft.com/support/downloads/Sentinel_Troubleshooting_Guide.pdf
http://www.carrona.org/drivers/driver.php?id=SNTUSB64.SYS
 
tap0901.sys                 Thu Aug 22 08:40:01 2013 (521606A1)
TAP-Win32 Adapter V9 or[br]OpenVPN driver or COMODO http://openvpn.net/index.php/open-source/downloads.html or
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
 
GUBootStartup.sys           Wed Apr 22 22:03:58 2015 (5538530E)
GlarySoft - Glary Utilities Startup Manager Tool driver http://www.glarysoft.com/downloads/
http://www.carrona.org/drivers/driver.php?id=GUBootStartup.sys
 
A6210.sys                   Thu May 28 10:28:52 2015 (55672624)
NETGEAR A6210 USB Wireless LAN Card Driver http://downloadcenter.netgear.com/
http://www.carrona.org/drivers/driver.php?id=A6210.sys
 
RtsPer.sys                  Mon Jun 15 05:05:06 2015 (557E9542)
RealTek RTS PCIE READER Driver http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=15&PFid=25&Level=4&Conn=3&DownTypeID=3&GetDown=false[br]or from OEM
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
 
viahduaa.sys                Tue Jun 16 04:06:10 2015 (557FD8F2)
VIA High Definition Audio Function Driver http://www.via.com.tw/en/support/drivers.jsp
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys

 

The memory dumps imply that there's a video problem, but aren't specific as to the cause.

Please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Also, please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the video tests first.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

 

**************************Sat Jul 16 12:35:39.444 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071716-16562-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:0 days 0:23:29.262
*** WARNING: Unable to verify timestamp for cdd.dll
*** ERROR: Module load completed but symbols could not be loaded for cdd.dll
Probably caused by :cdd.dll ( cdd+dd03 )
BugCheck 3B, {c0000005, 4db00000780, ffffd00022515090, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 000004db00000780, Address of the instruction which caused the bugcheck
Arg3: ffffd00022515090, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: 0x3B_cdd!Unknown_Function
CPUID:        "Intel® Core™ i7-4710MQ CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
  BIOS Version                  4.6.5
  BIOS Release Date             04/22/2014
  Manufacturer                  Notebook                        
  Product Name                  W35xSS_370SS              
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jul  9 22:29:41.507 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070916-8734-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:0 days 10:48:41.361
*** WARNING: Unable to verify timestamp for cdd.dll
*** ERROR: Module load completed but symbols could not be loaded for cdd.dll
Probably caused by :cdd.dll ( cdd+dd03 )
BugCheck 3B, {c0000005, 4db00000780, ffffd00025df5090, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 000004db00000780, Address of the instruction which caused the bugcheck
Arg3: ffffd00025df5090, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: 0x3B_cdd!Unknown_Function
CPUID:        "Intel® Core™ i7-4710MQ CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
  BIOS Version                  4.6.5
  BIOS Release Date             04/22/2014
  Manufacturer                  Notebook                        
  Product Name                  W35xSS_370SS              
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul  6 22:44:22.906 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070616-9015-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:0 days 2:32:59.724
Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4312d )
BugCheck BA, {1, 1, 0, 0}
BugCheck Info: SESSION_HAS_VALID_VIEWS_ON_EXIT (ba)
Arguments:
Arg1: 0000000000000001, session ID
Arg2: 0000000000000001, number of mapped views that are leaking
Arg3: 0000000000000000, address of this session's mapped views table
Arg4: 0000000000000000, size of this session's mapped views table.
BUGCHECK_STR:  0xBA
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: 0xBA_nt!_??_::FNODOBFM::_string_
CPUID:        "Intel® Core™ i7-4710MQ CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
  BIOS Version                  4.6.5
  BIOS Release Date             04/22/2014
  Manufacturer                  Notebook                        
  Product Name                  W35xSS_370SS              
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jul  3 12:44:23.320 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070316-6984-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:0 days 1:00:47.135
*** WARNING: Unable to verify timestamp for cdd.dll
*** ERROR: Module load completed but symbols could not be loaded for cdd.dll
Probably caused by :cdd.dll ( cdd+dd03 )
BugCheck 3B, {c0000005, 4db00000780, ffffd00024442090, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 000004db00000780, Address of the instruction which caused the bugcheck
Arg3: ffffd00024442090, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: 0x3B_cdd!Unknown_Function
CPUID:        "Intel® Core™ i7-4710MQ CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
  BIOS Version                  4.6.5
  BIOS Release Date             04/22/2014
  Manufacturer                  Notebook                        
  Product Name                  W35xSS_370SS              
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Jul 16 12:35:39.444 2016 (UTC - 4:00)**************************
Sentinel64.sys              Mon Jun  2 02:14:55 2008 (48438FDF)
VMfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
ftdibus.sys                 Mon Nov  9 11:17:17 2009 (4AF8408D)
npf.sys                     Fri Jun 25 12:50:58 2010 (4C24DE72)
SNTUSB64.SYS                Mon Dec 10 04:10:28 2012 (50C5A704)
tap0901.sys                 Thu Aug 22 08:40:01 2013 (521606A1)
GUBootStartup.sys           Wed Apr 22 22:03:58 2015 (5538530E)
A6210.sys                   Thu May 28 10:28:52 2015 (55672624)
RtsPer.sys                  Mon Jun 15 05:05:06 2015 (557E9542)
viahduaa.sys                Tue Jun 16 04:06:10 2015 (557FD8F2)
SamsungRapidDiskFltr.sys    Fri Sep  4 02:36:11 2015 (55E93BDB)
SamsungRapidFSFltr.sys      Fri Sep  4 02:36:14 2015 (55E93BDE)
SynTP.sys                   Tue Sep  8 18:46:23 2015 (55EF653F)
Smb_driver_Intel.sys        Tue Sep  8 18:46:55 2015 (55EF655F)
USBPcap.sys                 Fri Oct  2 05:09:46 2015 (560E49DA)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
IntcDAud.sys                Tue Dec  1 03:59:51 2015 (565D6187)
TeeDriverW8x64.sys          Thu Dec 24 11:24:00 2015 (567C1C20)
ibtusb.sys                  Tue Feb 16 16:49:44 2016 (56C39978)
igdkmd64.sys                Wed Mar 23 17:35:20 2016 (56F30C18)
SYMNETS.SYS                 Tue Apr 12 19:47:43 2016 (570D891F)
Netwbw02.sys                Sun Apr 17 10:09:53 2016 (57139931)
eeCtrl64.sys                Mon Apr 25 13:47:05 2016 (571E5819)
EraserUtilRebootDrv.sys     Mon Apr 25 13:47:06 2016 (571E581A)
Ironx64.SYS                 Wed May  4 08:56:49 2016 (5729F191)
BHDrvx64.sys                Wed May  4 22:11:06 2016 (572AABBA)
ccSetx64.sys                Thu May  5 18:33:33 2016 (572BCA3D)
SYMEFASI64.SYS              Thu May 12 15:21:02 2016 (5734D79E)
idmwfp.sys                  Thu May 19 09:20:29 2016 (573DBD9D)
SYMEVENT64x86.SYS           Mon May 23 16:42:54 2016 (57436B4E)
SRTSPX64.SYS                Wed May 25 23:18:13 2016 (57466AF5)
SRTSP64.SYS                 Tue Jun 28 16:33:15 2016 (5772DF0B)
NvStreamKms.sys             Fri Jul  1 04:40:49 2016 (57762C91)
nvvad64v.sys                Fri Jul  1 09:12:29 2016 (57766C3D)
IDSvia64.sys                Fri Jul  1 18:14:47 2016 (5776EB57)
nvlddmkm.sys                Sun Jul 10 18:20:31 2016 (5782CA2F)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jul  9 22:29:41.507 2016 (UTC - 4:00)**************************
nvvad64v.sys                Mon Mar 14 02:27:42 2016 (56E659DE)
nvlddmkm.sys                Wed Apr 27 07:17:14 2016 (57209FBA)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul  6 22:44:22.906 2016 (UTC - 4:00)**************************
IDSvia64.sys                Fri May 20 00:04:20 2016 (573E8CC4)
SRTSP64.SYS                 Wed May 25 23:16:06 2016 (57466A76)

http://www.carrona.org/drivers/driver.php?id=Sentinel64.sys
http://www.carrona.org/drivers/driver.php?id=VMfilt64.sys
http://www.carrona.org/drivers/driver.php?id=ftdibus.sys
http://www.carrona.org/drivers/driver.php?id=npf.sys
http://www.carrona.org/drivers/driver.php?id=SNTUSB64.SYS
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=GUBootStartup.sys
http://www.carrona.org/drivers/driver.php?id=A6210.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
http://www.carrona.org/drivers/driver.php?id=SamsungRapidDiskFltr.sys
http://www.carrona.org/drivers/driver.php?id=SamsungRapidFSFltr.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
USBPcap.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=Netwbw02.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=SYMEFASI64.SYS
http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
 


Edited by usasma, 27 July 2016 - 05:21 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Msradell

Msradell
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  • Members
  • 116 posts
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  • Local time:03:18 AM

Posted 27 July 2016 - 10:22 PM

Thanks for the information. I went through and checked hot fixes today and updated the ones that were missing. I thought Windows 10 was supposed to automatically update drivers? I have been able to find most of the ones you referenced. I use the external Wi-Fi adapter because I use a VoIP soft phone for communications because of my disability and I had problems with static Invoices Breaking up Using the Internal Card.

 

It will probably take a couple more days to go through everything, I'll post back after I do. 

 

Thanks again,

Mark



#6 usasma

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Posted 28 July 2016 - 05:14 AM

Windows Update automatically updates what it can see - but not all drivers are on Windows Update.


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#7 Msradell

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Posted 30 July 2016 - 08:37 PM

I ran the driver diagnostics today and it crashed without ever getting into Windows. Here's a link to the file:

https://www.dropbox.com/s/ez10l940ckp1xfr/MEMORY.DMP?dl=0

 

Hope it provides some information.


Edited by Msradell, 30 July 2016 - 08:38 PM.


#8 usasma

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Posted 31 July 2016 - 04:31 AM

Running a bit late this morning.

Uninstall Glary Utilities - the driver GUBootStartup.sys is blamed by Driver Verifier.

Be sure to turn Driver Verifier off.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Sat Jul 30 18:37:07.102 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\MEMORY.DMP]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:0 days 0:00:02.958
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
*** ERROR: Module load completed but symbols could not be loaded for GUBootStartup.sys
Probably caused by :GUBootStartup.sys ( GUBootStartup+20b0 )
BugCheck C4, {2000, fffff8010b0f20b0, 0, 6e6577}
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 0000000000002000, Code Integrity Issue: The caller specified an executable pool type. (Expected: NonPagedPoolNx)
Arg2: fffff8010b0f20b0, The address in the driver's code where the error was detected.
Arg3: 0000000000000000, Pool Type.
Arg4: 00000000006e6577, Pool Tag (if provided).
BUGCHECK_STR:  0xc4_2000
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xc4_2000_VRF_GUBootStartup!Unknown_Function
CPUID:        "Intel® Core™ i7-4710MQ CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Jul 30 18:37:07.102 2016 (UTC - 4:00)**************************
GUBootStartup.sys           Wed Apr 22 22:03:58 2015 (5538530E)
SamsungRapidDiskFltr.sys    Fri Sep  4 02:36:11 2015 (55E93BDB)
SamsungRapidFSFltr.sys      Fri Sep  4 02:36:14 2015 (55E93BDE)
SYMNETS.SYS                 Tue Apr 12 19:47:43 2016 (570D891F)
Ironx64.SYS                 Wed May  4 08:56:49 2016 (5729F191)
ccSetx64.sys                Thu May  5 18:33:33 2016 (572BCA3D)
SYMEFASI64.SYS              Thu May 12 15:21:02 2016 (5734D79E)
SYMEVENT64x86.SYS           Mon May 23 16:42:54 2016 (57436B4E)
SRTSPX64.SYS                Wed May 25 23:18:13 2016 (57466AF5)
IDSvia64.sys                Fri Jul  1 18:14:47 2016 (5776EB57)


http://www.carrona.org/drivers/driver.php?id=GUBootStartup.sys
http://www.carrona.org/drivers/driver.php?id=SamsungRapidDiskFltr.sys
http://www.carrona.org/drivers/driver.php?id=SamsungRapidFSFltr.sys
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=SYMEFASI64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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