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Windows 10 Update Errors - Install repeatedly fails


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#1 Shaun_W

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Posted 22 July 2016 - 05:50 AM

I've been having a problem with Windows updates for the past two months. The cumulative updates fail to install and try installing repeatedly but fail each time. I have tried downloading the standalone versions of the updates and had those fail to install as well.

 

I tried a number of repair processes to fix the situation but seem to have made the problem worse as not Flash updates also fail to install.

 

When going through the logs it appears as though there is a file hash that is incorrect for an update that previously installed successfully. 

 

I have tried running the sfc /scannow command to fix anything and the dism commands. The sfc command stops at 19% with a resource error and running in safe mode doesn't help. I have seen mention of using the Windows 7 system upgrade tool to try fix these hash errors but that doesn't seem the right tool for Windows 10 and I cannot see how to get it or DISM to fix my problem.

 

When trying to fix the problem I found there was an issue with a partial install for flash in the software distrubution intemp folder that stopped a cleanup from occuring and fixed that by hand but possibly made a mess of Flash :(

 

These are the errors I currently get:

 

• Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3172985) - Error 0x80073712

 
Some update files are missing or have problems. We'll try to download the update again later.
 
Error code: (0x80073712)
 
• Security Update for Adobe Flash Player for Windows 10 Version 1511 for x64-based Systems (KB3174060) - Error 0x800f0922

 

Looking at the CBS log, I get different errors relating to file hashes depending on the cumulative update run.

 

The last set of errors in the file that seem to relate to this issue are:

 

 

2016-07-22 12:02:08, Info                  CSI    00000011 Manifest hash for component [l:96 ml:140]"amd64_microsoft-windows-wpd-busenumservice_31bf3856ad364e35_10.0.10586.306_none_e5362d0d2ae5af2e" does not match expected value. 

 Expected:{l:32 b:fb9148ffc6ca24c634c108ad5b291ad326a14685a1a1d7321839eea3369099e4}
 Found:{l:32 b:1ff7940339269db42c11df5550b6c7c5da20800ea62b230d19efd9a693561186}.
2016-07-22 12:02:08, Info                  CSI    00000012 Looking for manifest in Backup Dir...
2016-07-22 12:02:08, Error                 CSI    00000013 (F) Unable to load manifest for component [l:96 ml:140]"amd64_microsoft-windows-wpd-busenumservice_31bf3856ad364e35_10.0.10586.306_none_e5362d0d2ae5af2e"[gle=0x80004005]
2016-07-22 12:02:08, Error                 CSI    00000014@2016/7/22:10:02:08.941 (F) base\wcp\componentstore\storelayout.cpp(2671): Store corruption detected in function ComponentStore::CRawStoreLayout::FetchManifestContent expression: 0
  FileHashMismatch on resource [123]"\winsxs\manifests\amd64_microsoft-windows-wpd-busenumservice_31bf3856ad364e35_10.0.10586.306_none_e5362d0d2ae5af2e.manifest"[gle=0x80004005]
2016-07-22 12:02:08, Info                  CBS    Not able to add current session file to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2016-07-22 12:02:08, Info                  CBS    Not able to add pending.xml to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2016-07-22 12:02:08, Info                  CBS    Not able to add pending.xml.bad to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2016-07-22 12:02:12, Info                  CSI    00000015 Failed to process component: [l:96]"amd64_microsoft-windows-wpd-busenumservice_31bf3856ad364e35_10.0.10586.306_none_e5362d0d2ae5af2e", move to the next one.
2016-07-22 12:05:10, Info                  CSI    00000016 Skip up level servicing stack: [l:88]"x86_microsoft-windows-msmq-installer_31bf3856ad364e35_10.0.10586.0_none_ab78a207f22e55ac"
2016-07-22 12:05:51, Info                  CBS    Idle scavenging stop signaled.
2016-07-22 12:05:51, Info                  CSI    00000017 ICSITransaction::Commit calling IStorePendingTransaction::Apply - coldpatching=FALSE applyflags=5
2016-07-22 12:05:51, Info                  CSI    00000018 Creating NT transaction (seq 2), objectname [6]"(null)"
2016-07-22 12:05:51, Info                  CSI    00000019 Created NT transaction (seq 2) result 0x00000000, handle @0x334
2016-07-22 12:05:51, Info                  CSI    0000001a Poqexec successfully registered in [l:12 ml:13]"SetupExecute"
2016-07-22 12:05:51, Info                  CSI    0000001b@2016/7/22:10:05:51.641 Beginning NT transaction commit...
2016-07-22 12:05:51, Info                  CSI    0000001c@2016/7/22:10:05:51.922 CSI perf trace:
CSIPERF:TXCOMMIT;330609
2016-07-22 12:05:51, Info                  CBS    Scavenge: Incomplete, disposition: 0X20001
2016-07-22 12:05:51, Info                  CBS    Scavenge: Ending scavenging early.  Either a client connected or shutdown has begun.
2016-07-22 12:05:51, Info                  CSI    0000001d@2016/7/22:10:05:51.924 CSI Transaction @0x1e165fe0510 destroyed
2016-07-22 12:05:51, Info                  CBS    Maint: end scavenge, scavenge time so far: 496 seconds
2016-07-22 12:05:51, Info                  CBS    Maint: TransientManifestCache disabled in config.
2016-07-22 12:05:51, Info                  CBS    Maint: incomplete, interruptions: 1, (this pass: time: 681 seconds, used space change: 63076 KB, hr: 0x00000000, source: N/A)
 

 

I am certain the Windows update problem would be fixed by updating a particular file or set of files but I cannot seem to work out which file exactly or how to do this.

 

Please can someone assist me in this or point me in the right direction in order to resolve this.

 

Thanks.



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#2 SleepyDude

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Posted 22 July 2016 - 06:06 AM

Hi :welcome: to BleepingComputer,

 

My suggestion is that you try a Repair install of Windows 10 https://neosmart.net/wiki/windows-10-repair-installation/

 

 

Edit: In case you don't have a DVD/USB flash with Windows 10 it can be downloaded directly from Microsoft https://www.microsoft.com/en-us/software-download/windows10


Edited by SleepyDude, 22 July 2016 - 06:08 AM.

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#3 Shaun_W

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Posted 22 July 2016 - 10:03 AM

Busy with the process now, will let you know if it works. 

 

Thanks.



#4 Shaun_W

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Posted 24 July 2016 - 01:17 AM

Thanks, that worked.

 

I found the ESD folder with the Windows 10 install and took the full cumulative updates I had previously downloaded plus any updates that were pending in the Software Distribution folder and used NTLite to create an updated Windows 10 install folder. I ignored any updates that failed to slipstream and downloaded any dependencies (other Windows updates) that were required. I then used the final updated install to install over keeping my settings, data and applications. When installing I turned off Windows Defender real time updates as the install got stuck with it on, I also chose NOT to get the updates on doing the install as that also got stuck while doing that and I had to restart the Windows Update service to force the installer to skip it and continue.

 

Once installed and logged back in Windows I checked for updates. The first time I checked it found 3 updates and failed to install. It then checked again later and successfully installed all 3 updates including a cumulative update as the cumulative updates I had slip-streamed in were from prior months. I then checked again this morning and found 1 update for Windows Defender which I downloaded and installed. I then checked for updates again and found nothing. I then checked that my Windows Defender real time scanning was on, which it was. All sorted!  :bananas:  :bounce:  :thumbup2:  :thumbsup:



#5 SleepyDude

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Posted 24 July 2016 - 06:16 AM

Good job :thumbup2:

 

Having an updated DVD of Windows 10 can be useful but now they release updates so frequently that is difficult to keep it up to date.

 

Based on my testing it seems that the Media Creation Tool will download the most updated version only lacking a few smaller updates.


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#6 Shaun_W

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Posted 25 July 2016 - 06:40 AM

 

Based on my testing it seems that the Media Creation Tool will download the most updated version only lacking a few smaller updates.

 

That's good to know.



#7 telesforox

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Posted 05 August 2016 - 03:17 AM

Hi all, I think this info could be useful. I've come across with the same problem from Windows Update

Installation Failure error 0x800F0922 KB3172985

 

Having dual boot with Ubuntu/GRUB and a different partition than Windows set as active

I've to set the Windows partition as active in Computer Management/Disk Management 

That allow the update to complete, so easy like that omg!

 

Hope this can help someone else, and save the time to do a full reinstall. Although everything in this thread has been also good advice (sfc, media creation tool and esd info, etc.).

 

Credits for the hint: https://github.com/10se1ucgo/DisableWinTracking/issues/194

 

Great forum!



#8 Joe76000

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Posted 05 August 2016 - 06:38 PM

Hello Folks,

 

@ Shaun_W

Thanks for your interesting tips. :thumbup2:

I red through but for my problem I thought it was a little bit to complicate and I was looking for a simpler solution.

 

@ telesforox

Per chance you followed on this topic and your solution have saved my journey! Thank you very much.

 

My configuration:

- HP Pavilion DV8-1190ef laptop of more than 6 years old

- Legacy BIOS / MBR

- Mutiboot of 4 GNU/Linux distributions 64-bit + Windows 10 Pro 64-bit (upgrated from W7 thru 8 tru W8.1 thru W8.1 Update 1 and to W10!)

 

My initial issues were:

- Under W10 Pro, unable to update with KB3172985 with error at 98% saying Unable to finish the update. And then restarted each time I was using my PC for about 1/2 hour.

- The same trying to force the upgrade to W10 Anniversary, file I have downloaded from MS. Here the error code was 0x800703ed after the end of the upgrade preparation.

 

So, I applied telesforox's fix and under W10 Pro and I set my SYSTEM partition (199 MB) to active with the Computer Management/Disk Management. :love4u: :thumbup2:

 

Then I was able to apply successfuly the following two update/upgrade:

- W10 Pro v.1511 build 10586.420 -> KB3172985 -> build 10586.494 (took about 20 mns)

- W10 Pro v.1511 build 10586.494 -> W10 Anniversary -> v.1607 build 14393.10 (took about 90 mns)

 

So, MS is not able to detect such kind of issue which seems basic: no active partition is set on any of the NTFS partitions!

I'm not convienced at all that W10 is better than W7. I'm keeping on all my other PC at home the Linux/W7 couple!

 

Thanks again! :clapping:

Cheers. Joe



#9 Collomps

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Posted 19 September 2016 - 11:33 AM

This might work: Start a commant prompt as admin (right click in start, command prompt (administrator) and type this:

 

dism.exe /online /cleanup-image /restorehealth

 

Hope it works.






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