Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

It happened again. . . .Fraud. Is there something in my computer?


  • Please log in to reply
7 replies to this topic

#1 CalusBlade

CalusBlade

  • Members
  • 538 posts
  • OFFLINE
  •  
  • Local time:10:34 PM

Posted 21 July 2016 - 05:46 PM

So it seems to have happened again.  Oct 2015 I had fraudulent charges on my card and called my bank.  Everything was settled.  Now again it happened.  I have a new computer (using the old hard drive as a secondary) as well now so just to be sure there is nothing in my computer. 

 

How does this even happen.  I don't use my CC that often.  I only used it on trusted sites. amazon, steam, seamless, etc. .


Edited by CalusBlade, 21 July 2016 - 06:43 PM.


BC AdBot (Login to Remove)

 


#2 garioch7

garioch7

    RCMP Veteran


  • Malware Response Instructor
  • 3,855 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Port Hood, Nova Scotia, Canada
  • Local time:12:34 AM

Posted 22 July 2016 - 05:00 AM

CalusBlade:

:welcome: to the Bleeping Computer Am I Infected? - What Do I Do? Forum. My name is Phil, and I would like to address you by your first name, if that is alright with you, since we will be working together.

Not all fraudulent credit card charges are attributable to malware, but I suggest that we run a few preliminary scans to determine if your computer might be compromised.


:step1: ESET Online Scanner using Internet Explorer:

Note 1: These instructions are for Internet Explorer only! If you're using Chrome or Firefox, you will need to download and install the ESET Smart Installer tool before it can scan. See instructions here.
Note 2: You will need to disable your currently installed Anti-Virus, how to do so can be found here.

*Click this link to open ESET OnlineScan.
* Place a checkmark next to "Yes, I accept the Terms of Use", then click the greenstart.png button.
* When prompted allow the Add-On/Active X to install.
* In the new window that opens, tic the radio button next to Enable detection of potentially unwanted applications.
* Then click "Advanced settings", and make sure there is a checkmark next to only the following items (uncheck everything else):

  • Remove found threats
  • Scan archives
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology

*Then click the shieldstart.png button and ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
*When the scan completes, click List Found Threats (only if anything is found).
*Then click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
*Click back.png, then click finish.png to exit ESET Online Scanner.

Don't forget to re-enable your antivirus when finished!



:step2: Download and install Malwarebytes Anti-Malware:

Please download Malwarebytes Anti-Malware to your desktop.

  • Double-click mbam-setup-2.2.*.****.exe and follow the prompts to install the program ( * = program version numbers may vary - always get the latest version).
  • At the end, be sure a checkmark is placed next to the following:
    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard
  • Paste the contents of the clipboard into your next reply.

 

.

 

I would like you to copy and paste the logs from both scans into your next reply. I will examine those and determine what our next step should be. If there is evidence of serious infection, you might have to open a new thread in the Virus, Trojan, Spyware and Malware Removal Logs Forum, but let's not get ahead of ourselves yet.  Many issues can be resolved here in this Forum.

If I haven't responded to your reply in 48 hours, please send me a personal message.

Have a great day.

Regards,
-Phil


Graduate of the Bleeping Computer Malware Removal Study Hall


#3 CalusBlade

CalusBlade
  • Topic Starter

  • Members
  • 538 posts
  • OFFLINE
  •  
  • Local time:10:34 PM

Posted 22 July 2016 - 10:33 PM

ESET

 

This crashed the first time with 2 threats.  Not sure what the threats were.  I scanned it again and it found nothing.

 

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 7/22/2016
Scan Time: 11:12 PM
Logfile:
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.07.23.02
Rootkit Database: v2016.05.27.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Installer

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 364782
Time Elapsed: 16 min, 50 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)



#4 garioch7

garioch7

    RCMP Veteran


  • Malware Response Instructor
  • 3,855 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Port Hood, Nova Scotia, Canada
  • Local time:12:34 AM

Posted 23 July 2016 - 11:47 AM

CalusBlade:

Thank you for the MBAM log and the ESET report. So far so good. Let's run a few more scans just to ensure that there aren't an PUPs (potentially unwanted programs) on your computer.


:step1: Please download AdwCleaner by Xplode and save the file to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database, please wait for it to complete the update.
  • Click on I Agree button.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Please copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

.

:step2: Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Please copy and paste the contents of JRT.txt into your next message.

.

Thank you and have a great day.

Regards,
-Phil


Graduate of the Bleeping Computer Malware Removal Study Hall


#5 CalusBlade

CalusBlade
  • Topic Starter

  • Members
  • 538 posts
  • OFFLINE
  •  
  • Local time:10:34 PM

Posted 24 July 2016 - 09:17 AM

ADWcleaner found nothing.

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.7 (07.03.2016)
Operating System: Windows 7 Home Premium x64
Ran by Installer (Administrator) on 07/24/2016 Sun at 10:13:02.27
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 9

Successfully deleted: C:\ProgramData\1468732418.bdinstall.bin (File)
Successfully deleted: C:\Users\Installer\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\7DZ72EIZ (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Installer\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GDQ3HAEG (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Installer\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GQ7IS2TN (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Installer\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\S3YSPGO8 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\7DZ72EIZ (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GDQ3HAEG (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GQ7IS2TN (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\S3YSPGO8 (Temporary Internet Files Folder)



Registry: 0





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 07/24/2016 Sun at 10:15:15.27
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#6 garioch7

garioch7

    RCMP Veteran


  • Malware Response Instructor
  • 3,855 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Port Hood, Nova Scotia, Canada
  • Local time:12:34 AM

Posted 24 July 2016 - 12:40 PM

CalusBlade:
 
Thank you for the JRT log and the negative results of the AdwCleaner scan.  I see no reason, based on the results of the scans that we have run, to believe that your computer is infected. :thumbup2:
 
Unfortunately, credit card fraud is very prevalent in these times.  I have had my card compromised twice, but in neither case was it associated to malware on my computer. There are many ways for the bad guys and gals to acquire credit card information: skimmers, disgruntled employees of companies processing credit card charges, etc.
 
Personally, I would rest easy at this point, in terms of my computer.  You might find this post concerning computer security by Quietman7, one of Bleeping Computer's foremost security experts, to be of interest.
 
I protect my computers with paid anti-virus, anti-malware, and anti-exploit software.  You can learn the advantages, and purposes, of each from this post. Combining all three is considered "layered security." It is my motto that it is easier to prevent an infection than to clean up afterwards.

It is also important to have recent backups, at the very least, of all of your data. Windows and programs can be reinstalled, but data once gone, is gone forever, unless there is a copy of the files or a complete data backup somewhere, preferably on an external drive, that is connected only long enough to backup or restore, thus avoiding the backups from being infected. My practice is to do full system image of all partitions on my computer each week, and retain several generations of images, just in case when the most recent backup(s) was/were made, my computer was infected, but the infection had not yet been discovered.

Is there any other assistance I can provide?

Have a great day.

Regards,
-Phil

Graduate of the Bleeping Computer Malware Removal Study Hall


#7 CalusBlade

CalusBlade
  • Topic Starter

  • Members
  • 538 posts
  • OFFLINE
  •  
  • Local time:10:34 PM

Posted 24 July 2016 - 06:32 PM

no nothing else.  Thanks for the help :)



#8 garioch7

garioch7

    RCMP Veteran


  • Malware Response Instructor
  • 3,855 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Port Hood, Nova Scotia, Canada
  • Local time:12:34 AM

Posted 25 July 2016 - 12:09 PM

CalusBlade:

 

You are most welcome for my assistance.  It has been a pleasure for me to help you.  On behalf of the Bleeping Computer community, we thank you for choosing us to resolve your concerns.

 

Have a great day.

 

Regards,

-Phil


Graduate of the Bleeping Computer Malware Removal Study Hall





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users