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#1 sebastian_pal


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Posted 21 July 2016 - 04:31 PM

hello my name is sebastian !
please help !!! i left one day my PC on and left to work and unfortunately i had my 2 TB external hard drive connected . when i came home i found cryptolocker and immediately i remove the external drive and remove the virus, but i have bleep loads of encrypted files on this external drive. i the meant time i change the internal hard drive of my PC and i have a new windows working perfectly but i still can't decrypt my files :( . as soon as i saw the virus i check YouTube on how to solve my problem but at the time was no solution for it . now i can see that great minds managed to solve the problem but i can't and i don't know how to decrypt my files from my external hard drive !
please help me

Edited by hamluis, 21 July 2016 - 04:46 PM.
Moved from Introductions to Ransomware - Hamluis.

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#2 quietman7


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Posted 21 July 2016 - 05:14 PM

The original CryptoLocker Ransomware which first appeared in the beginning of September 2013...does not exist anymore and hasn't since June 2014. There are many copycat ransomware variants which pretend to be or use the CryptoLocker name but those infections are not the same.

In order for anyone to assist you, we need to identify specifically what ransomware infection you are dealing with.

Are there any file extensions appended to or with your data files?... Did you find any ransom note? These infections are created to alert victims that their data has been encrypted and demand a ransom payment. Check your documents folder for an image the malware typically uses for the background note. Check the C:\ProgramData (or C:\Documents and Settings\All Users\Application Data) for a randomly named .html, .txt, .png, .bmp, .url file.

You can submit samples of encrypted files and ransom notes to ID Ransomware for assistance with identification and confirmation. This is a service that helps identify what ransomware may have encrypted your files and then attempts to direct you to an appropriate support topic where you can seek further assistance. If ID Ransomware cannot identify the infection, you can post the case SHA1 it gives you in your next reply for Demonslay335 to manually inspect the files.

Example screenshot:

Samples of any encrypted files, ransom notes or suspicious executables (installer, malicious files, attachments) that you suspect were involved in causing the infection can be submitted here (http://www.bleepingcomputer.com/submit-malware.php?channel=168) with a link to this topic.

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