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Windows 7 won't start


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#1 jkesselr

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Posted 21 July 2016 - 01:36 PM

All:

 

I am fairly tech savvy and have tried everything I can think of, so I am turning to the experts here. I have a Dell machine that has Win7 on it. I do not recall if it is 32 bit or 64. The machine worked great until it went through an update procedure about a week ago. Since then, when I start it, I get the screen that is attached her. I have also been able to stumble my way into a screen that allowed me to see all of the file folders on the machine, but I don't know what to do from there. There are no prior images saved to go back to. I made a repair disk from the desktop I am on now, but that did not help. I also tried using the Dell disks I have containing both the 32 bit and 64 bit versions of Win 7. I am at a loss and am worthless when it comes to the deeper diagnosis that I think this needs. Help me, please!

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#2 mikey11

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Posted 21 July 2016 - 01:39 PM

tap the F8 key during startup

 

start in safe mode using "last known good configuration" then do a system restore,

 

if no go, start in safe mode with networking, then do system restore



#3 jkesselr

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Posted 21 July 2016 - 01:42 PM

Can you break it down for me a bit? F8 doesn't work. I have to use F12. At that point my options are which drive to boot from (Internal HDD, CD/DVD Drive, or Onboard NIC) and BIOS Setup and Diagnostics



#4 mikey11

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Posted 21 July 2016 - 01:51 PM

what kind of computer is it?

 

keep tapping F8 rapidly, press the power on button and continue to tap F8,

 

you should see the safe mode screen, white writing on a black background



#5 jkesselr

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Posted 21 July 2016 - 01:58 PM

It is a Dell Latitude. I get the black background with the white writing. that is where I get the list of items I previously mentioned.



#6 mikey11

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Posted 21 July 2016 - 02:04 PM

hold the F8 key down and power on the computer, continue holding the F8 till a screen appears,

 

any change?



#7 jkesselr

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Posted 21 July 2016 - 02:12 PM

Yeah, it worked this time. I SWEAR it didn't before. I have tried booting into Safe mode and I get the same screen I attached above. I am working on booting into safe with networking and will let you know the result momentarily.



#8 jkesselr

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Posted 21 July 2016 - 02:13 PM

Same result.



#9 mikey11

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Posted 21 July 2016 - 02:24 PM

you will have to find out how to boot it into safe mode,

 

either that or use recovery media that cam with the computer....CD or USB stick.....if you do not have this you can create a bootable CD or USB stick via download



#10 jkesselr

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Posted 21 July 2016 - 02:26 PM

I have a recovery disk for both 32 bit and 64 bit Win7. When I try to repair, it will not work. I have not tried reinstalling as I really don't want to lose everything.



#11 mikey11

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Posted 21 July 2016 - 02:36 PM

I have a recovery disk for both 32 bit and 64 bit Win7. When I try to repair, it will not work. I have not tried reinstalling as I really don't want to lose everything.

 

 

can you do a system restore from the recovery disk?



#12 jkesselr

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Posted 21 July 2016 - 02:54 PM

no, I get an error message. The options are to install or to repair and when I click repair, I get an error message.






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