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Trying to help Mom just Lenovo screen or startup dev won't boot


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#1 Rachel Webb

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Posted 21 July 2016 - 12:21 PM

My Mom is having computer problems and I'm no pro! She doesn't know what happened. We would really appreciate help!!!

 

Turned it on and off a few times, unplugged it, too.

 

It doesn't boot - just goes to a Lenovo screen.

 

Tried again while hitting various F keys because I wasn't sure of the right one.

 

It went to the startup Dev Menu.

 

I hit escape to boot using defaults and got a blank screen.

 

Hit ctrl alt del  and esc again because I wasn't sure what to do.

 

It went to BIOS setup utility screen.  I definitely don't know what to do now!

 

If this might help - it's a c540 cpu 113-3240  Win 8MM I believe it was upped to 10.

 

Again, we would truly appreciate any and all help!

 

Thank you very very much!

 

Rachel and Sandra



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#2 mikey11

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Posted 21 July 2016 - 12:23 PM

do you get the "spinning circle" of dots at startup ??



#3 Rachel Webb

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Posted 21 July 2016 - 12:28 PM

No, Mike.



#4 mikey11

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Posted 21 July 2016 - 12:31 PM

if it is stuck that bad you are most likely going to need external software to try and boot it from that, did the computer come with recovery cds or usb drive?.....if so, do you have them?



#5 Rachel Webb

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Posted 21 July 2016 - 12:38 PM

Mike - Can I not do anything from BIOS setup utility screen?

 

My Mom has records from a 1984 dishwasher and I can't find anything on this dang computer!

 

Any other ideas, kind sir?

 

thank you!

 

Rachel



#6 mikey11

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Posted 21 July 2016 - 12:45 PM

you didnt answer the question about the recovery cds or usb drive?????????

 

 

 

if the bios was working fine before, then any changes you make now are not likely to help,

 

going by the limited info you have supplied this would seem like a hardware related issue as opposed to software,

 

most likely a faulty hard drive or motherboard,

 

if it was me, my next step would be to remove the hard drive and hook it up to another computer, and test the hard drive that way, or boot the computer using a hirens usb stick or equivalent, or create a bootable usb stick equivalent to your operating system software,

 

however, going by what you have said i can only assume you lack the tools and knowledge to do these things (no offense),

 

i would recommend you take the computer to a reputable repair shop


Edited by mikey11, 21 July 2016 - 12:48 PM.


#7 Rachel Webb

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Posted 21 July 2016 - 01:05 PM

Sorry, Mike if I wasn't clear.

 

"My Mom has records from a 1984 dishwasher and I can't find anything on this dang computer!"

 

meant that I kind find any of the goodies. 

 

Believe it or not, I did create a boot drive for windows 8 once by following good instructions!

 

A good recipe followed well = good results.

 

Couldn't do it again from memory to save my life, though, lol.

 

Thanks for you advice.  I'll probably buy her a new basic computer instead of messing with this one.



#8 Gorbulan

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Posted 21 July 2016 - 01:07 PM

Seems like a hardware issue, something inside is preventing boot. In most cases, it is the hard drive. As mikey said, you must take the hard drive out and test it in another computer, OR, you can boot the computer with another device like a USB stick.

 

If you have the recovery media or an installer of Windows you can run that and execute repairs on the hard drive.


Edited by Gorbulan, 21 July 2016 - 01:10 PM.


#9 Rachel Webb

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Posted 21 July 2016 - 01:08 PM

Actually just googled what you said aka. Hiren's

 

I'll try that recipe!

 

Thank you!



#10 Rachel Webb

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Posted 21 July 2016 - 01:09 PM

Thank you, Gorbulan!



#11 mikey11

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Posted 21 July 2016 - 01:13 PM

are you sure which version of windows is on it?

 

if so, you can download that version of windows as an ISO file and create a bootable USB stick using a program like Rufus, if it is a software related issue you could fix it with that,

 

but my money is still bet on hardware


Edited by mikey11, 21 July 2016 - 01:14 PM.


#12 Gorbulan

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Posted 21 July 2016 - 01:14 PM

are you sure which version of windows is on it?

 

if so, you can download that version of windows as an ISO file and create a bootable USB stick using a program like Rufus

 

I believe she said it had Windows 8 on it and it was possibly upgraded to 10.



#13 Rachel Webb

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Posted 21 July 2016 - 01:18 PM

Mike-

 

the memories are returning!  That's what I did before for a friend's computer.  Rufus and all. :bounce:

 

Pretty sure that I upped her to 10.

 

thanks!


Yes, thank you, Gorbulan.



#14 Viper_Security

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Posted 21 July 2016 - 02:37 PM

Seems like a hardware issue, something inside is preventing boot. In most cases, it is the hard drive. As mikey said, you must take the hard drive out and test it in another computer, OR, you can boot the computer with another device like a USB stick.

 

If you have the recovery media or an installer of Windows you can run that and execute repairs on the hard drive.

Most likely is, we Just had a lenovo in our shop with a similar issue, turns out, the hdd daughter board got slightly disconnected just enough for the machine to not see the drive, Try Re-Seating The HDD and RAM.


Edited by Viper_Security, 21 July 2016 - 02:37 PM.

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#15 Gorbulan

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Posted 21 July 2016 - 04:00 PM

 

Seems like a hardware issue, something inside is preventing boot. In most cases, it is the hard drive. As mikey said, you must take the hard drive out and test it in another computer, OR, you can boot the computer with another device like a USB stick.

 

If you have the recovery media or an installer of Windows you can run that and execute repairs on the hard drive.

Most likely is, we Just had a lenovo in our shop with a similar issue, turns out, the hdd daughter board got slightly disconnected just enough for the machine to not see the drive, Try Re-Seating The HDD and RAM.

 

 

Oh god, I hate when that happens. Every time it is always a huge pain to find the connector. Just told a coworker I could see if his ASUS laptops video connector was out, but that require extreme disassembly. He gave up on it since the laptop was not valuable to him.






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