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BSOD problem Win 7


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#1 mrblond

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Posted 21 July 2016 - 04:53 AM

The last month, the Blue Screen problem increased (2-3 times per day) so

I followed the steps in the thread:

Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista

 

and here are the two zip files attached.

____________________________________________________________

· OS - Windows 7
· x64 
· Windows 7
· I bought a brand new laptop with Win 7 installed on it.
· about 5-6 years ago
· never re-installed the OS

· Intel® Core™ i3 CPU  M 330 @ 2.13GHz
· Video Card: NVIDIA GeForce G105M  Memory: 3277 MB

· System Manufacturer: Hewlett-Packard
· Exact model number: HP Pavilion dv6 Notebook PC

· Laptop

_______________________________________________________________

 

 

Thanks for the help in advance.

Attached Files


Edited by mrblond, 21 July 2016 - 05:46 AM.


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#2 usasma

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Posted 23 July 2016 - 04:56 AM

No signs of BSOD's or memory dumps in these reports.

It's possile that this might be a hardware problem, so start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

When the system BSOD's, please note the error message that it gives and let us know.

 

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This device has a problem in Device Manager:

 

Microsoft Teredo Tunneling Adapter    ROOT\NET\0000    This device cannot start.

Open up Device Manager and right click on this device.

Select "Uninstall" and click on OK.

Then reboot and check to see that the problem marker remains gone.

 

GCTWiMaxServiceD.exe has many, many problems in the WER section of the MSINFO32 report.

Please uninstall the GCT stuff from Control Panel...Programs and Features.

 

Alcohol % software (and Daemon Tools) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 mrblond

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Posted 25 July 2016 - 02:16 AM

I uninstalled "Microsoft Teredo Tunneling Adapter" but I don't see "GCTWiMaxServiceD" in Control Panel...Programs and Features.
 
As for the hardware diagnostics, they all seems very complicated to me with this blank CD etc. but I installed a temperature monitoring program and
the "CPUID HWMonitor Report" is attached.

 

 

 

 

Attached Files



#4 usasma

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Posted 26 July 2016 - 12:26 PM

Temps look OK to me.

 

The GCT stuff appears related to your  GCT WiMAX USB Network Device
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 mrblond

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Posted 29 July 2016 - 10:37 AM

After few days of no BSOD, it just happened again.

 

I only managed to see in the upper half of the screen: Kernel_Data_Inpage_Error

and in the bottom half of the page: 0x0000007A



#6 usasma

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Posted 29 July 2016 - 12:15 PM

Please zip up the contents of the C:\Windows\Minidump folder and upload it with your next post.

If unable to zip it up there, copy it to your desktop and zip it up there.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 mrblond

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Posted 29 July 2016 - 03:50 PM

"This folder is empty", it says.

 

One more thing, I don't know if it is connected but during the last couple of months when I open 

Windows Explorer, it reads the folders somehow unusual slowly.


Edited by mrblond, 29 July 2016 - 03:58 PM.


#8 usasma

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Posted 29 July 2016 - 06:24 PM

OK, let's look at these 2 reports:

1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

You're going to have to either start the diagnostics or get someone else to do it for you.

Without the diagnostics we're sort of hamstrung in trying to find out what's wrong.
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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