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Alienware 13 Windows 10 BSOD


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#1 tony19343

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Posted 20 July 2016 - 08:33 PM

Hello,

 

I have an Alienware 13 laptop running Windows 10 64-bit that has been having BSODs every day for the past few days. The originally installed OS was Windows 8, OEM version. The computer is around 2 years old, and Windows 10 was installed as soon as the upgrade was available (I think that was a year ago). The CPU is an Intel Core i5-4210U @ 1.70 2.40 GHz. The video card is a NVIDIA GeForce GTX 860M. The model number (or, at least, the Dell Service tag) is 2JS0P12. I haven't been at the computer every time it crashed, but the reason for the crash was "KERNEL_SECURITY_ERROR" at least once. I have two memory dump files from two separate crashes - I have tried, but I cannot read them myself, even with the Windows Debugging Kit. I tried to attach them here, but they are close to a GB in size.

 

I understand that I need to download the EXE at http://www.sysnative.com/apps/SysnativeBSODCollectionApp.exe and perform diagnostics - however, when I try to download the file, Google Chrome freaks out and says that there is a virus (see attached image). I know that Chrome is probably just reacting to the fact that I'm trying to download an EXE, but I was hoping someone could confirm that that link is pointing to a safe program.

 

Thank you for your help.

Attached Files


Edited by tony19343, 20 July 2016 - 08:43 PM.


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#2 ggxtreme

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Posted 20 July 2016 - 11:09 PM

The file is safe and is marked as safe by antivirus/antimalware scanners. If you click 'visit this site' it will try to download the file and immediately delete it. Click the 'Dismiss' button on the download bar, then open Downloads (Ctrl+J) and click 'Recover File' under the name of the download to undelete it. Good luck.

#3 tony19343

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Posted 21 July 2016 - 12:25 PM

The Sysnative ZIP is attached. I tried running Perfmon, but it gets stuck on "Collecting data for 60 seconds" (see attached). Any help is greatly appreciated.

Attached Files



#4 usasma

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Posted 23 July 2016 - 04:39 AM

I, personally, don't need the perfmon report.

 

In most cases (as long as you haven't changed the settings), the BSOD crash will create a MEMORY.dmp file in the C:\Windows directory.

Also, it will generate a minidump in C:\WIndows\Minidump.

While the MEMORY.dmp file is overwritten each time a memory dump is generated, the minidumps have distinct date/time stamps and aren't overwritten.

While there is an advantage (slight IMO) to use full memory dumps, their unwieldy size makes (again, IMO) the smaller minidumps preferable.

FWIW - the Sysnative app automatically gathers up the minidumps.

 

 

Your UEFI/BIOS (version A00) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Many, many SkypeHost.exe errors.

Please uninstall/remove Skype from your system.

If it's needed, download a fresh copy and install that.

 

Quite a few of the memory dumps blame your Norton protection.

Please uninstall the Norton, then use this free tool to remove any remnants:  https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
- Direct Download: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

Test for further BSOD's (ensure that you have enabled Windows Defender and the Windows firewall while testing).

In the event that you wish to continue using Norton (after testing for BSOD's without it), then download a fresh copy from the Norton website and install that.

 

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.  i5 and i7 processors can be "auto-overclocked" by using Intel's TurboBoost feature.  If so, it's safe to disregard this caution.

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Wed Jul 20 18:15:31.016 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072016-37421-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:0 days 23:18:01.310
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
BugCheck 139, {3, ffffd000202995b0, ffffd00020299508, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd000202995b0, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd00020299508, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
CPUID:        "Intel® Core™ i5-4210U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: 2394
 
Processor may be overclocked!
Expected Frequency:   1700
Actual Frequency:     2394
Overclock Ratio:      1.40824
 
  BIOS Version                  A00
  BIOS Release Date             10/21/2014
  Manufacturer                  Alienware
  Product Name                  Alienware 13
  Baseboard Product             0VMGD7
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jul 19 18:51:16.105 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071916-47609-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:0 days 23:09:28.319
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
BugCheck 139, {3, ffffd0002b93e520, ffffd0002b93e478, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd0002b93e520, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd0002b93e478, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
CPUID:        "Intel® Core™ i5-4210U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: 2394
 
Processor may be overclocked!
Expected Frequency:   1700
Actual Frequency:     2394
Overclock Ratio:      1.40824
 
  BIOS Version                  A00
  BIOS Release Date             10/21/2014
  Manufacturer                  Alienware
  Product Name                  Alienware 13
  Baseboard Product             0VMGD7
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Jul 20 18:15:31.016 2016 (UTC - 4:00)**************************
MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
stdcfltn.sys                Fri Jul 13 19:30:14 2012 (5000AF86)
DellRbtn.sys                Fri Aug  3 17:32:54 2012 (501C4386)
necbatt.sys                 Wed Jun 19 23:08:55 2013 (51C27247)
e22w8x64.sys                Wed Mar 26 11:58:37 2014 (5332F92D)
btfilter.sys                Thu Apr 24 23:01:52 2014 (5359D020)
DDDriver64Dcsa.sys          Wed May 28 15:58:54 2014 (53863FFE)
iaStorA.sys                 Fri Jun  6 19:20:24 2014 (53924CB8)
iwdbus.sys                  Tue Jun 17 17:54:22 2014 (53A0B90E)
dptf_acpi.sys               Thu Aug  7 14:24:51 2014 (53E3C473)
dptf_cpu.sys                Thu Aug  7 14:24:53 2014 (53E3C475)
esif_lf.sys                 Thu Aug  7 14:25:05 2014 (53E3C481)
TeeDriverx64.sys            Mon Aug 25 17:01:32 2014 (53FBA42C)
kiox_ff_driver.sys          Thu Oct  9 20:38:55 2014 (54372A9F)
SynTP.sys                   Tue Nov 11 22:33:01 2014 (5462D4ED)
SynRMIHID.sys               Tue Nov 11 22:38:22 2014 (5462D62E)
IntelHaxm.sys               Thu Jan 29 21:02:09 2015 (54CAE621)
iaLPSSi_GPIO.sys            Mon Feb  2 04:00:09 2015 (54CF3C99)
iaLPSSi_I2C.sys             Tue Feb 24 10:52:07 2015 (54EC9E27)
DellProf.sys                Wed May 13 10:17:19 2015 (55535CEF)
LHidEqd.Sys                 Tue Jun  9 15:25:30 2015 (55773DAA)
LEqdUsb.Sys                 Tue Jun  9 15:25:30 2015 (55773DAA)
LMouFilt.Sys                Tue Jun  9 15:25:39 2015 (55773DB3)
LHidFilt.Sys                Tue Jun  9 15:25:40 2015 (55773DB4)
RTKVHD64.sys                Wed Jun 24 06:04:57 2015 (558A80C9)
nvlddmkm.sys                Wed Jul 22 20:15:19 2015 (55B03217)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
igdkmd64.sys                Wed Nov 18 14:28:29 2015 (564CD15D)
Qcamain10x64.sys            Fri Feb 19 10:19:37 2016 (56C73289)
SYMNETS.SYS                 Tue Apr 12 19:47:43 2016 (570D891F)
eeCtrl64.sys                Mon Apr 25 13:47:05 2016 (571E5819)
EraserUtilRebootDrv.sys     Mon Apr 25 13:47:06 2016 (571E581A)
Ironx64.SYS                 Wed May  4 08:56:49 2016 (5729F191)
BHDrvx64.sys                Wed May  4 22:11:06 2016 (572AABBA)
ccSetx64.sys                Thu May  5 18:33:33 2016 (572BCA3D)
SYMEFASI64.SYS              Thu May 12 15:21:02 2016 (5734D79E)
SYMEVENT64x86.SYS           Mon May 23 16:42:54 2016 (57436B4E)
SRTSPX64.SYS                Wed May 25 23:18:13 2016 (57466AF5)
SRTSP64.SYS                 Tue Jun 28 16:33:15 2016 (5772DF0B)
IDSvia64.sys                Fri Jul  1 18:14:47 2016 (5776EB57)


http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys
necbatt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=e22w8x64.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=DDDriver64Dcsa.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=dptf_acpi.sys
http://www.carrona.org/drivers/driver.php?id=dptf_cpu.sys
http://www.carrona.org/drivers/driver.php?id=esif_lf.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=kiox_ff_driver.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=SynRMIHID.sys
http://www.carrona.org/drivers/driver.php?id=IntelHaxm.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSSi_GPIO.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSSi_I2C.sys
http://www.carrona.org/drivers/driver.php?id=DellProf.sys
http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys
http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys
http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=Qcamain10x64.sys
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=SYMEFASI64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 tony19343

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Posted 26 July 2016 - 04:55 PM

Thank you so much for your help.

 

I did what you suggested - BIOS has been updated to version A04 and Skype and Norton were uninstalled and reinstalled. I had no idea that my BIOS was so outdated - strange that it didn't notify me. As far as I can tell, there are no available windows updates, so that is covered. Also, I'm not purposefully overclocking the CPU.

 

These fixes seemed to work for a few days, but my computer crashed again today (again, kernel security check). I found the minidump file and tried to post it, but it said that I'm not permitted to upload that type of file. I used the Windows dump check program on the minidump and saved the output to the attached text file, if that helps.

 

On another note, my computer has been shifting the time an hour or two forward lately - the way I found to fix it is to go into Date and Time Settings and toggle the "Set time automatically" option. I don't think that's related, but I guess it's possible.

 

Attached File  dmpchk.txt   65.38KB   2 downloads



#6 usasma

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    Still visually handicapped (avatar is memory developed by my Dad


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Posted 27 July 2016 - 08:48 AM

I'll need the actual dump file so the scripts that I use can work on it.

You must compress the file using the .ZIP extension - those are permitted to be uploaded here.

Otherwise you can upload them to a free file hosting service (such as OneDrive) and provide a link here.

 

The date/time thing may be related, but I hope not.

Can you access the CMOS battery to change it (they're usually a CR2032 battery - it's the size of a US nickle)?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 tony19343

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Posted 27 July 2016 - 12:01 PM

Here is the minidump file. 

 

I've never tried to access the motherboard - I'll have to see if I can, with the proper precautions (ESD-related) and such. The time isn't always an hour forward; I just have begun to notice it happening.

Attached Files



#8 usasma

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Posted 27 July 2016 - 06:36 PM

The CMOS battery thing is the simplest thing to check.

If the battery is dying, then it may cause problems with the time.

They're cheap to replace - if you can get at them easily.

 

Let's hope that Norton wasn't the cause.

I'd suggested removing it AND using Windows Defender while testing.  Then reinstalling Norton AFTER testing for BSOD's

 

I'm going to get a bit more aggressive here.  Please follow my suggestions exactly (or tell me when you're not).

 

First, uninstall PC Doctor.  It's drivers date from 2011

 

Uninstall the ST Microelectronics Accelerometer, the Airplane Mode Switch, and the battery tool.  They all date from 2012

Then download and install the latest, W10 compatible version from the Dell website.   If there aren't W10 versions - then please post back here.

 

If the BSOD's recur after doing the above things, then please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

 

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Tue Jul 26 16:46:16.609 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072616-41843-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:0 days 21:51:31.878
Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
BugCheck 139, {3, ffffd00021b3b6d0, ffffd00021b3b628, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd00021b3b6d0, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd00021b3b628, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  lsass.exe
FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
CPUID:        "Intel® Core™ i5-4210U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: 2398
 
Processor may be overclocked!
Expected Frequency:   1700
Actual Frequency:     2398
Overclock Ratio:      1.41059
 
  BIOS Version                  A04
  BIOS Release Date             03/26/2015
  Manufacturer                  Alienware
  Product Name                  Alienware 13
  Baseboard Product             0VMGD7
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Jul 26 16:46:16.609 2016 (UTC - 4:00)**************************
MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
pcdsrvc_x64.pkms            Mon May  9 20:20:44 2011 (4DC884DC)
stdcfltn.sys                Fri Jul 13 19:30:14 2012 (5000AF86)
DellRbtn.sys                Fri Aug  3 17:32:54 2012 (501C4386)
necbatt.sys                 Wed Jun 19 23:08:55 2013 (51C27247)
e22w8x64.sys                Wed Mar 26 11:58:37 2014 (5332F92D)
btfilter.sys                Thu Apr 24 23:01:52 2014 (5359D020)
DDDriver64Dcsa.sys          Wed May 28 15:58:54 2014 (53863FFE)
iaStorA.sys                 Fri Jun  6 19:20:24 2014 (53924CB8)
iwdbus.sys                  Tue Jun 17 17:54:22 2014 (53A0B90E)
dptf_acpi.sys               Thu Aug  7 14:24:51 2014 (53E3C473)
dptf_cpu.sys                Thu Aug  7 14:24:53 2014 (53E3C475)
TeeDriverx64.sys            Mon Aug 25 17:01:32 2014 (53FBA42C)
kiox_ff_driver.sys          Thu Oct  9 20:38:55 2014 (54372A9F)
SynTP.sys                   Tue Nov 11 22:33:01 2014 (5462D4ED)
IntelHaxm.sys               Thu Jan 29 21:02:09 2015 (54CAE621)
iaLPSSi_GPIO.sys            Mon Feb  2 04:00:09 2015 (54CF3C99)
iaLPSSi_I2C.sys             Tue Feb 24 10:52:07 2015 (54EC9E27)
DellProf.sys                Wed May 13 10:17:19 2015 (55535CEF)
LEqdUsb.Sys                 Tue Jun  9 15:25:30 2015 (55773DAA)
LHidEqd.Sys                 Tue Jun  9 15:25:30 2015 (55773DAA)
LMouFilt.Sys                Tue Jun  9 15:25:39 2015 (55773DB3)
LHidFilt.Sys                Tue Jun  9 15:25:40 2015 (55773DB4)
RTKVHD64.sys                Wed Jun 24 06:04:57 2015 (558A80C9)
nvlddmkm.sys                Wed Jul 22 20:15:19 2015 (55B03217)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
igdkmd64.sys                Wed Nov 18 14:28:29 2015 (564CD15D)
Qcamain10x64.sys            Fri Feb 19 10:19:37 2016 (56C73289)
SYMNETS.SYS                 Tue Apr 12 19:47:43 2016 (570D891F)
eeCtrl64.sys                Mon Apr 25 13:47:05 2016 (571E5819)
EraserUtilRebootDrv.sys     Mon Apr 25 13:47:06 2016 (571E581A)
Ironx64.SYS                 Wed May  4 08:56:49 2016 (5729F191)
BHDrvx64.sys                Wed May  4 22:11:06 2016 (572AABBA)
ccSetx64.sys                Thu May  5 18:33:33 2016 (572BCA3D)
SYMEFASI64.SYS              Thu May 12 15:21:02 2016 (5734D79E)
SYMEVENT64x86.SYS           Mon May 23 16:42:54 2016 (57436B4E)
SRTSPX64.SYS                Wed May 25 23:18:13 2016 (57466AF5)
IDSvia64.sys                Fri Jul  1 18:14:47 2016 (5776EB57)
SRTSP64.SYS                 Mon Jul 18 00:26:19 2016 (578C5A6B)


http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
http://www.carrona.org/drivers/driver.php?id=pcdsrvc_x64.pkms
http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys
necbatt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=e22w8x64.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=DDDriver64Dcsa.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=dptf_acpi.sys
http://www.carrona.org/drivers/driver.php?id=dptf_cpu.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=kiox_ff_driver.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=IntelHaxm.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSSi_GPIO.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSSi_I2C.sys
http://www.carrona.org/drivers/driver.php?id=DellProf.sys
http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys
http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys
http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=Qcamain10x64.sys
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=SYMEFASI64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 tony19343

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Posted 27 July 2016 - 08:54 PM

I installed the latest updates from the Dell drivers page for the accelerometer driver and the airplane mode switch. However, I can't find any applications or updates related to the battery or PC Doctor. Where can I find those?

 

Thank you for your help.



#10 usasma

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Posted 28 July 2016 - 05:10 AM

Don't worry about these for now.

If they continue to show up in the memory dumps we'll look further for them - or will rip them out by the roots (if needed).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 tony19343

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Posted 29 July 2016 - 04:24 PM

Another BSOD - here's the dump file.

 

Just FYI - this BSOD happened in between the accelerometer installation and the required restart for the install. The installer informed me that it was unable to finish the install when the computer restarted, which seemed logical enough. I reinstalled the accelerometer driver and restarted the computer, so that's all in order.

Attached Files


Edited by tony19343, 29 July 2016 - 04:25 PM.


#12 usasma

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Posted 29 July 2016 - 06:37 PM

 

If the BSOD's recur after doing the above things, then please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 tony19343

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Posted 01 August 2016 - 07:54 PM

I ran driver verifier and it caused a BSOD almost immediately, listing "stdcfltn.sys" as the bad driver. However, I don't think the verifier saved a dump file. I ran it twice to check. I've attached a minidump that was created today, but I'm fairly certain that it was created by a non-verifier BSOD. I've also attached a picture of the BSOD screen with the driver listed. How can I make the verifier generate a dump file?

 

Thank you.

Attached Files


Edited by tony19343, 01 August 2016 - 07:55 PM.


#14 usasma

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Posted 03 August 2016 - 05:19 AM

If stdcfltn.sys was blamed by verifier, then that's the most important part of the BSOD.  Good job in spotting that!

Please be sure that you've turned off Driver Verifier.  To do this, open up verifier.exe and select the "Delete existing settings" button, then click on Finish and reboot in order for the changes to take effect.

 

The stdcfltn.sys driver is the Accelerometer by ST MicroElectronics driver.

You've updated this already, yet the problem appears to still be there (and the driver still dates from 2012).

The next step is to

- check Device Manager for any problem/unknown devices (post back to let us know if you find any, as this will affect the steps later on).

- then uninstall the ST Microelectronics Accelerometer driver (from Control Panel...Programs and Features).

- Then reboot and check in Device Manager for any problem/unknown devices.

- if you find any, please disable them while we're troubleshooting.

- then monitor for further BSOD's

 

You were correct that the memory dump you attached wasn't related to the Driver Verifier crash.

Here's the results from it anyway:

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Mon Aug  1 18:13:56.596 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\080116-30937-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:0 days 20:45:53.647
Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
BugCheck 139, {3, ffffd00024f35600, ffffd00024f35558, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd00024f35600, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd00024f35558, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
CPUID:        "Intel® Core™ i5-4210U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: 2398
 
Processor may be overclocked!
Expected Frequency:   1700
Actual Frequency:     2398
Overclock Ratio:      1.41059
 
  BIOS Version                  A04
  BIOS Release Date             03/26/2015
  Manufacturer                  Alienware
  Product Name                  Alienware 13
  Baseboard Product             0VMGD7
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Aug  1 18:13:56.596 2016 (UTC - 4:00)**************************
MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
stdcfltn.sys                Fri Jul 13 19:30:14 2012 (5000AF86)
DellRbtn.sys                Fri Aug  3 17:32:54 2012 (501C4386)
necbatt.sys                 Wed Jun 19 23:08:55 2013 (51C27247)
e22w8x64.sys                Wed Mar 26 11:58:37 2014 (5332F92D)
btfilter.sys                Thu Apr 24 23:01:52 2014 (5359D020)
DDDriver64Dcsa.sys          Wed May 28 15:58:54 2014 (53863FFE)
iaStorA.sys                 Fri Jun  6 19:20:24 2014 (53924CB8)
iwdbus.sys                  Tue Jun 17 17:54:22 2014 (53A0B90E)
dptf_acpi.sys               Thu Aug  7 14:24:51 2014 (53E3C473)
dptf_cpu.sys                Thu Aug  7 14:24:53 2014 (53E3C475)
TeeDriverx64.sys            Mon Aug 25 17:01:32 2014 (53FBA42C)
kiox_ff_driver.sys          Thu Oct  9 20:38:55 2014 (54372A9F)
SynTP.sys                   Tue Nov 11 22:33:01 2014 (5462D4ED)
IntelHaxm.sys               Thu Jan 29 21:02:09 2015 (54CAE621)
iaLPSSi_GPIO.sys            Mon Feb  2 04:00:09 2015 (54CF3C99)
iaLPSSi_I2C.sys             Tue Feb 24 10:52:07 2015 (54EC9E27)
DellProf.sys                Wed May 13 10:17:19 2015 (55535CEF)
LHidEqd.Sys                 Tue Jun  9 15:25:30 2015 (55773DAA)
LEqdUsb.Sys                 Tue Jun  9 15:25:30 2015 (55773DAA)
LMouFilt.Sys                Tue Jun  9 15:25:39 2015 (55773DB3)
LHidFilt.Sys                Tue Jun  9 15:25:40 2015 (55773DB4)
RTKVHD64.sys                Wed Jun 24 06:04:57 2015 (558A80C9)
nvlddmkm.sys                Wed Jul 22 20:15:19 2015 (55B03217)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
igdkmd64.sys                Wed Nov 18 14:28:29 2015 (564CD15D)
Qcamain10x64.sys            Fri Feb 19 10:19:37 2016 (56C73289)
SYMNETS.SYS                 Tue Apr 12 19:47:43 2016 (570D891F)
eeCtrl64.sys                Mon Apr 25 13:47:05 2016 (571E5819)
EraserUtilRebootDrv.sys     Mon Apr 25 13:47:06 2016 (571E581A)
Ironx64.SYS                 Wed May  4 08:56:49 2016 (5729F191)
BHDrvx64.sys                Wed May  4 22:11:06 2016 (572AABBA)
ccSetx64.sys                Thu May  5 18:33:33 2016 (572BCA3D)
SYMEFASI64.SYS              Thu May 12 15:21:02 2016 (5734D79E)
SYMEVENT64x86.SYS           Mon May 23 16:42:54 2016 (57436B4E)
SRTSPX64.SYS                Wed May 25 23:18:13 2016 (57466AF5)
IDSvia64.sys                Fri Jul  1 18:14:47 2016 (5776EB57)
SRTSP64.SYS                 Mon Jul 18 00:26:19 2016 (578C5A6B)


http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys
necbatt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=e22w8x64.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=DDDriver64Dcsa.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=dptf_acpi.sys
http://www.carrona.org/drivers/driver.php?id=dptf_cpu.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=kiox_ff_driver.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=IntelHaxm.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSSi_GPIO.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSSi_I2C.sys
http://www.carrona.org/drivers/driver.php?id=DellProf.sys
http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys
http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys
http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=Qcamain10x64.sys
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=SYMEFASI64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#15 tony19343

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Posted 03 August 2016 - 09:19 AM

I uninstalled the accelerometer driver and rebooted. The only problem I noticed was a tiny warning symbol next to the Intel Dynamic Framework and Thermal Framework Manager (see attached). I'm not sure if this is normal or not, and I doubt that it's at all related to the accelerometer, but that's the only problem I found. I'm reluctant to disable it, though, because it seems important. 

 

I'll be watching for BSODs.

Attached Files






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