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Windows 10. Internet provider tells me I have the GOZI trojan


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11 replies to this topic

#1 Nadia991

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Posted 20 July 2016 - 06:06 PM

Hello, 

 

I keep getting security issue calls from my provider telling me I have an internet bot. When I called and probed them for further information, they only told me that it was the Gozi Trojan. At this time I have two laptops at my place, one is mine and one belongs to my mom.

I have done a complete scan using Kaspersky and Malwarebytes anti malware, however, apart from basic PUP type files, I couldnot find anything specific (or maybe I`m missing something). Whatever it was, it was cleared on both computers on the first scan, yet this is the third time my internet connection has been suspended due to the so called bot. 

 

I was hoping to get some advice on how to approach this problem before I take more drastic measures. Sorry that it is not much information to go by. Please let me know if I could provide anything to help. 

 

Thank you in advance!



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#2 Broni

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Posted 20 July 2016 - 07:18 PM

Welcome aboard p22002758.gif

 

Who's your ISP? Comcast by any chance?

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


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#3 Nadia991

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Posted 20 July 2016 - 09:49 PM

Hello

 

It is Rogers. The service is good, but I wish they were willing to help me identify which pc is causing the problem without charging me an extra $65 per machine. 

 

I've gone ahead and reformatted my computer entirely, so that leaves the other pc. 

 

Should I go ahead and post the logs?

 

 

 

 

 

 



#4 Broni

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Posted 20 July 2016 - 10:52 PM

You may as well.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#5 Nadia991

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Posted 21 July 2016 - 07:06 AM

checkup.txt

 

 Results of screen317's Security Check version 1.014 --- 12/23/15  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Kaspersky Internet Security   
Windows Defender              
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Java 7 Update 55  
 Java version 32-bit out of Date! 
 Adobe Flash Player 22.0.0.209  
 Adobe Reader XI  
 Google Chrome (50.0.2661.102) 
 Google Chrome (51.0.2704.103) 
 Google Chrome (SetupMetrics.pma..) 
````````Process Check: objlist.exe by Laurent````````  
 Kaspersky Lab Kaspersky Internet Security 16.0.1 avp.exe  
 Kaspersky Lab Kaspersky Internet Security 16.0.1 avpui.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 
 
 
FSS.txt
 

Farbar Service Scanner Version: 27-01-2016
Microsoft Windows 10 Home  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****

 

MiniToolBox

 

MiniToolBox by Farbar  Version: 17-06-2016
Microsoft Windows 10 Home  (X64)
Model: Inspiron 1545 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
ProxyServer: http=127.0.0.1:8555;https=127.0.0.1:8555
 
========================= FF Proxy Settings: ============================== 
 
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Intel® WiFi Link 5100 Driver = Wireless Network Connection (Connected)
Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller = Local Area Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global
set interface interface="Wireless Network Connection 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wireless Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wireless Network Connection 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Nadia-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hitronhub.home
 
Wireless LAN adapter Local Area Connection* 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
   Physical Address. . . . . . . . . : 00-24-D6-51-A5-CF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
   Physical Address. . . . . . . . . : A4-BA-DB-9F-CE-71
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : hitronhub.home
   Description . . . . . . . . . . . : Intel® WiFi Link 5100 AGN
   Physical Address. . . . . . . . . : 00-24-D6-51-A5-CE
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2607:fea8:1d5f:fd86::3(Preferred) 
   Lease Obtained. . . . . . . . . . : Wednesday, July 20, 2016 7:25:07 PM
   Lease Expires . . . . . . . . . . : Wednesday, July 27, 2016 9:06:54 PM
   IPv6 Address. . . . . . . . . . . : 2607:fea8:1d5f:fd86:ed59:eb54:702:acfc(Preferred) 
   IPv6 Address. . . . . . . . . . . : fd00:fc:8db9:9642:ed59:eb54:702:acfc(Preferred) 
   Temporary IPv6 Address. . . . . . : 2607:fea8:1d5f:fd86:7562:8423:8b90:e0b(Preferred) 
   Temporary IPv6 Address. . . . . . : fd00:fc:8db9:9642:7562:8423:8b90:e0b(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::ed59:eb54:702:acfc%16(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.18(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, July 20, 2016 7:25:05 PM
   Lease Expires . . . . . . . . . . : Wednesday, July 27, 2016 9:06:53 PM
   Default Gateway . . . . . . . . . : fe80::2fc:8dff:feb9:9642%16
                                       192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 536880342
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-03-EA-69-A4-BA-DB-9F-CE-71
   DNS Servers . . . . . . . . . . . : 2607:fea8:1d5f:fd86:2fc:8dff:feb9:9642
                                       192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter Local Area Connection* 11:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:1c0e:1e7b:518a:8833(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::1c0e:1e7b:518a:8833%2(Preferred) 
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 33554432
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-03-EA-69-A4-BA-DB-9F-CE-71
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter isatap.hitronhub.home:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hitronhub.home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  hitronhub.home
Address:  2607:fea8:1d5f:fd86:2fc:8dff:feb9:9642
 
Name:    google.com
Addresses:  2607:f8b0:400b:80a::200e
 172.217.3.142
 
 
Pinging google.com [2607:f8b0:400b:80a::200e] with 32 bytes of data:
Request timed out.
Request timed out.
 
Ping statistics for 2607:f8b0:400b:80a::200e:
    Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
Server:  hitronhub.home
Address:  2607:fea8:1d5f:fd86:2fc:8dff:feb9:9642
 
Name:    yahoo.com
Addresses:  2001:4998:c:a06::2:4008
 2001:4998:58:c02::a9
 2001:4998:44:204::a7
 206.190.36.45
 98.139.183.24
 98.138.253.109
 
 
Pinging yahoo.com [2001:4998:44:204::a7] with 32 bytes of data:
Request timed out.
Request timed out.
 
Ping statistics for 2001:4998:44:204::a7:
    Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 17...00 24 d6 51 a5 cf ......Microsoft Hosted Network Virtual Adapter
 11...a4 ba db 9f ce 71 ......Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
 16...00 24 d6 51 a5 ce ......Intel® WiFi Link 5100 AGN
  1...........................Software Loopback Interface 1
  2...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
  7...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1     192.168.0.18     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link      192.168.0.18    281
     192.168.0.18  255.255.255.255         On-link      192.168.0.18    281
    192.168.0.255  255.255.255.255         On-link      192.168.0.18    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.0.18    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.0.18    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 16    281 ::/0                     fe80::2fc:8dff:feb9:9642
  1    306 ::1/128                  On-link
  2    306 2001::/32                On-link
  2    306 2001:0:5ef5:79fb:1c0e:1e7b:518a:8833/128
                                    On-link
 16    281 2607:fea8:1d5f:fd86::/64 On-link
 16    281 2607:fea8:1d5f:fd86::/64 fe80::2fc:8dff:feb9:9642
 16    281 2607:fea8:1d5f:fd86::3/128
                                    On-link
 16    281 2607:fea8:1d5f:fd86:7562:8423:8b90:e0b/128
                                    On-link
 16    281 2607:fea8:1d5f:fd86:ed59:eb54:702:acfc/128
                                    On-link
 16    281 fc00::/7                 fe80::2fc:8dff:feb9:9642
 16    281 fd00:fc:8db9:9642::/64   On-link
 16    281 fd00:fc:8db9:9642:7562:8423:8b90:e0b/128
                                    On-link
 16    281 fd00:fc:8db9:9642:ed59:eb54:702:acfc/128
                                    On-link
 16    281 fe80::/64                On-link
  2    306 fe80::/64                On-link
  2    306 fe80::1c0e:1e7b:518a:8833/128
                                    On-link
 16    281 fe80::ed59:eb54:702:acfc/128
                                    On-link
  1    306 ff00::/8                 On-link
 16    281 ff00::/8                 On-link
  2    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23552] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/20/2016 09:32:08 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.
 
Error: (07/20/2016 09:30:11 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (07/20/2016 09:08:52 PM) (Source: Application Error) (User: )
Description: Faulting application name: sttray64.exe, version: 1.0.6217.0, time stamp: 0x4a490274
Faulting module name: sttray64.exe, version: 1.0.6217.0, time stamp: 0x4a490274
Exception code: 0xc000041d
Fault offset: 0x000000000000cae5
Faulting process id: 0x19a8
Faulting application start time: 0xsttray64.exe0
Faulting application path: sttray64.exe1
Faulting module path: sttray64.exe2
Report Id: sttray64.exe3
Faulting package full name: sttray64.exe4
Faulting package-relative application ID: sttray64.exe5
 
Error: (07/20/2016 09:08:05 PM) (Source: Application Error) (User: )
Description: Faulting application name: sttray64.exe, version: 1.0.6217.0, time stamp: 0x4a490274
Faulting module name: sttray64.exe, version: 1.0.6217.0, time stamp: 0x4a490274
Exception code: 0xc0000005
Fault offset: 0x000000000000cae5
Faulting process id: 0x19a8
Faulting application start time: 0xsttray64.exe0
Faulting application path: sttray64.exe1
Faulting module path: sttray64.exe2
Report Id: sttray64.exe3
Faulting package full name: sttray64.exe4
Faulting package-relative application ID: sttray64.exe5
 
Error: (07/18/2016 01:04:45 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: Nadia-PC)
Description: Activation of app Microsoft.Windows.Photos_8wekyb3d8bbwe!App failed with error: -2147023170 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (07/13/2016 10:11:41 PM) (Source: Application Error) (User: )
Description: Faulting application name: sttray64.exe, version: 1.0.6217.0, time stamp: 0x4a490274
Faulting module name: sttray64.exe, version: 1.0.6217.0, time stamp: 0x4a490274
Exception code: 0xc000041d
Fault offset: 0x000000000000cae5
Faulting process id: 0x13e8
Faulting application start time: 0xsttray64.exe0
Faulting application path: sttray64.exe1
Faulting module path: sttray64.exe2
Report Id: sttray64.exe3
Faulting package full name: sttray64.exe4
Faulting package-relative application ID: sttray64.exe5
 
Error: (07/13/2016 10:11:31 PM) (Source: Application Error) (User: )
Description: Faulting application name: sttray64.exe, version: 1.0.6217.0, time stamp: 0x4a490274
Faulting module name: sttray64.exe, version: 1.0.6217.0, time stamp: 0x4a490274
Exception code: 0xc0000005
Fault offset: 0x000000000000cae5
Faulting process id: 0x13e8
Faulting application start time: 0xsttray64.exe0
Faulting application path: sttray64.exe1
Faulting module path: sttray64.exe2
Report Id: sttray64.exe3
Faulting package full name: sttray64.exe4
Faulting package-relative application ID: sttray64.exe5
 
Error: (07/13/2016 10:00:21 PM) (Source: Application Error) (User: )
Description: Faulting application name: sttray64.exe, version: 1.0.6217.0, time stamp: 0x4a490274
Faulting module name: sttray64.exe, version: 1.0.6217.0, time stamp: 0x4a490274
Exception code: 0xc000041d
Fault offset: 0x000000000000cae5
Faulting process id: 0x177c
Faulting application start time: 0xsttray64.exe0
Faulting application path: sttray64.exe1
Faulting module path: sttray64.exe2
Report Id: sttray64.exe3
Faulting package full name: sttray64.exe4
Faulting package-relative application ID: sttray64.exe5
 
Error: (07/13/2016 10:00:13 PM) (Source: Application Error) (User: )
Description: Faulting application name: sttray64.exe, version: 1.0.6217.0, time stamp: 0x4a490274
Faulting module name: sttray64.exe, version: 1.0.6217.0, time stamp: 0x4a490274
Exception code: 0xc0000005
Fault offset: 0x000000000000cae5
Faulting process id: 0x177c
Faulting application start time: 0xsttray64.exe0
Faulting application path: sttray64.exe1
Faulting module path: sttray64.exe2
Report Id: sttray64.exe3
Faulting package full name: sttray64.exe4
Faulting package-relative application ID: sttray64.exe5
 
Error: (07/13/2016 09:42:54 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
 
System errors:
=============
Error: (07/20/2016 07:54:05 PM) (Source: Microsoft-Windows-Kernel-Power) (User: )
Description: 4
 
Error: (07/20/2016 07:25:35 PM) (Source: Service Control Manager) (User: )
Description: The Net.Pipe Listener Adapter service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
 
Error: (07/20/2016 07:25:35 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the NetPipeActivator service to connect.
 
Error: (07/20/2016 07:25:35 PM) (Source: Service Control Manager) (User: )
Description: The Net.Msmq Listener Adapter service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
 
Error: (07/20/2016 07:25:35 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the NetMsmqActivator service to connect.
 
Error: (07/20/2016 07:24:40 PM) (Source: SNMP) (User: )
Description: The SNMP Service encountered an error while accessing the registry key SYSTEM\CurrentControlSet\Services\SNMP\Parameters\TrapConfiguration.
 
Error: (07/20/2016 07:24:32 PM) (Source: Service Control Manager) (User: )
Description: The NetTcpActivator service depends on the NetTcpPortSharing service which failed to start because of the following error: 
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 
 
Error: (07/20/2016 07:15:37 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {4EDD6725-7003-4120-A0BB-BBDEBA704FB7}
 
Error: (07/20/2016 07:15:25 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Sync Host_3345d service to connect.
 
Error: (07/20/2016 07:15:06 PM) (Source: Service Control Manager) (User: )
Description: The Sync Host_3345d service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2016-07-20 19:26:48.358
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-07-15 09:12:28.218
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-07-08 12:53:20.504
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Common Files\microsoft shared\OFFICE12\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-07-03 11:23:37.965
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Common Files\microsoft shared\OFFICE12\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-06-29 15:25:28.469
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Common Files\microsoft shared\OFFICE12\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-06-29 09:43:59.959
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-06-27 10:54:49.192
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Common Files\microsoft shared\OFFICE12\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-06-27 10:27:00.208
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-06-25 23:58:57.969
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-06-25 23:57:52.103
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
Adobe Acrobat 9 Pro Extended - English, Français, Deutsch (HKLM-x32\...\{AC76BA86-1033-F400-7761-000000000004}{AC76BA86-1033-F400-7761-000000000004}) (Version: 9.0.0 - Adobe Systems)
Adobe Acrobat 9 Pro Extended 64-bit Add-On (HKLM\...\{AC76BA86-1033-0000-0064-0003D0000004}) (Version: 9.0.0 - Adobe Systems Incorporated)
Adobe Flash Player 22 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 22.0.0.209 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.03) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.03 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.0 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.0.3.133 - Adobe Systems, Inc.)
Advanced Audio FX Engine (HKLM-x32\...\Advanced Audio FX Engine) (Version: 1.12.05 - Creative Technology Ltd)
Apple Application Support (HKLM-x32\...\{5D09C772-ECB3-442B-9CC6-B4341C78FDC2}) (Version: 2.3.4 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
BitTorrent (HKCU\...\BitTorrent) (Version: 7.9.7.42331 - BitTorrent Inc.)
Cisco Connect (HKLM-x32\...\Cisco Connect) (Version: 1.4.11350.0 - Cisco Consumer Products LLC)
Citrix online plug-in - web (HKLM-x32\...\CitrixOnlinePluginPackWeb) (Version: 12.0.3.6 - Citrix Systems, Inc.)
Common Desktop Agent (HKLM\...\{031A0E14-0413-4C97-9772-2639B782F46F}) (Version: 1.62.0 - OEM) Hidden
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
DefaultTab (HKLM-x32\...\DefaultTab) (Version: 2.2.8.0 - Search Results, LLC)
Dell DataSafe Local Backup - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 2.31 - Dell)
Dell DataSafe Local Backup (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 9.4.45 - Dell)
Dell Dock (HKLM\...\{E60B7350-EA5F-41E0-9D6F-E508781E36D2}) (Version: 2.0.0 - Dell)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell Support Center (Support Software) (HKLM-x32\...\{E3BFEE55-39E2-4BE0-B966-89FE583822C1}) (Version: 2.5.09100 - Dell)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 7.104.115.102 - Alps Electric)
Dell Webcam Central (HKLM-x32\...\Dell Webcam Central) (Version: 1.40.05 - Creative Technology Ltd)
doPDF 7.3 printer (HKLM\...\doPDF 7 printer_is1) (Version:  - Softland)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 51.0.2704.103 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.30.3 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GoToAssist 8.0.0.514 (HKLM-x32\...\GoToAssist) (Version:  - )
HP Photosmart Essential 3.5 (HKLM\...\HP Photosmart Essential) (Version: 3.5 - HP)
HPPhotosmartEssential (HKLM-x32\...\{D79113E7-274C-470B-BD46-01B10219DF6A}) (Version: 2.04.0000 - Hewlett-Packard) Hidden
hppMSRedist (HKLM-x32\...\{58ECE031-9AAD-4011-B34A-BC78E77527E2}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
hppusgP1000 (HKLM-x32\...\{2767DEDE-EA9D-4FCE-A06A-40F4DD293330}) (Version: 000.000.00003 - Hewlett-Packard) Hidden
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version:  - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.5.0.1029 - Intel Corporation)
Intel® Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version:  - Intel Corporation)
Java 7 Update 55 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217055FF}) (Version: 7.0.550 - Oracle)
Java™ 6 Update 17 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86416017FF}) (Version: 6.0.170 - Sun Microsystems, Inc.)
Junk Mail filter update (HKLM-x32\...\{E2DFE069-083E-4631-9B6C-43C48E991DE5}) (Version: 14.0.8089.726 - Microsoft Corporation) Hidden
Kaspersky Internet Security (HKLM-x32\...\{F575F386-57EF-4943-B003-A13F13B05EEB}) (Version: 16.0.1.445 - Kaspersky Lab) Hidden
Kaspersky Internet Security (HKLM-x32\...\InstallWIX_{F575F386-57EF-4943-B003-A13F13B05EEB}) (Version: 16.0.1.445 - Kaspersky Lab)
Live! Cam Avatar Creator (HKLM-x32\...\{65D0C510-D7B6-4438-9FC8-E6B91115AB0D}) (Version: 4.6.3009.1 - Creative Technology Ltd)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
MarketResearch (HKLM-x32\...\{13F00518-807A-4B3A-83B0-A7CD90F3A398}) (Version: 90.0.142.000 - Hewlett-Packard) Hidden
Marvell Miniport Driver (HKLM\...\{5254156F-AA77-499A-B7C1-D5581D44E788}) (Version: 10.63.3.3 - Marvell)
Microsoft .NET Framework 1.1 (HKLM-x32\...\{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}) (Version: 1.1.4322 - Microsoft)
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Office Suite Activation Assistant (HKLM-x32\...\{67635FB6-2F63-4FFB-830B-D4C01597EBA4}) (Version: 1.2.1 - DELL)
Microsoft Office Word 2007 (HKLM-x32\...\WORD) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Sync Framework Runtime Native v1.0 (x86) (HKLM-x32\...\{8A74E887-8F0F-4017-AF53-CBA42211AAA5}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Sync Framework Services Native v1.0 (x86) (HKLM-x32\...\{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Microsoft WSE 3.0 Runtime (HKLM-x32\...\{E3E71D07-CD27-46CB-8448-16D4FB29AA13}) (Version: 3.0.5305.0 - Microsoft Corp.)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.9.2 - Notepad++ Team)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 9.6.6 - Dell Inc.)
Roxio Burn (HKLM-x32\...\{B2E47DE7-800B-40BB-BD1F-9F221C3AEE87}) (Version: 1.01 - Roxio)
Samsung Easy Document Creator (HKLM-x32\...\Samsung Easy Document Creator) (Version: 1.05.92 (14/03/2014) - Samsung Electronics Co., Ltd.)
Samsung Easy Printer Manager (HKLM-x32\...\Samsung Easy Printer Manager) (Version: 1.05.29.02(19/06/2014) - Samsung Electronics Co., Ltd.)
Samsung Easy Wireless Setup (HKLM-x32\...\Easy Wireless Setup) (Version: 3.60.49.0 - Samsung Electronics Co., Ltd.)
Samsung M2070 Series (HKLM-x32\...\Samsung M2070 Series) (Version: 1.14 (16/07/2014) - Samsung Electronics Co., Ltd.)
Samsung Network PC Fax (HKLM-x32\...\Samsung Network PC Fax) (Version: 1.10.18 (25/02/2014) - Samsung Electronics Co., Ltd.)
Samsung Printer Diagnostics (HKLM-x32\...\Samsung Printer Diagnostics) (Version: 1.0.0.15 - Samsung Electronics Co., Ltd.)
Samsung Printer Live Update (HKLM-x32\...\Samsung Printer Live Update) (Version: 1.01.00:04(2013-04-22) - Samsung Electronics Co., Ltd.)
Samsung Scan Process Machine (HKLM-x32\...\Samsung Scan Process Machine) (Version: 1.02.07.02 - Samsung Electronics Co., Ltd.) Hidden
Settings Manager (HKCU\...\Settings Manager) (Version: 25.0.0.1 - Spigot, Inc.)
SNS Upload for Easy Document Creator (HKLM-x32\...\{B6B5F07C-88D5-49D3-A1A7-A6D4BC37DCCC}) (Version: 1.0.0 - Samsung Electronics Co.,Ltd)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
View User's Guide (HKLM-x32\...\View User Guide) (Version: 3.60.43.0 - )
Windows Driver Package - Intel (NETw5s64) net  (09/15/2009 13.0.0.107) (HKLM\...\B540836D57069F83653778772EE56C5408F1B192) (Version: 09/15/2009 13.0.0.107 - Intel)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8089.0726 - Microsoft Corporation)
Windows Live Sign-in Assistant (HKLM-x32\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
WinRAR archiver (HKLM-x32\...\WinRAR archiver) (Version:  - )
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 64%
Total physical RAM: 3032.36 MB
Available physical RAM: 1080.53 MB
Total Virtual: 6104.36 MB
Available Virtual: 4029.18 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:218.2 GB) (Free:166.45 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\NADIA-PC
 
Administrator            ASPNET                   DefaultAccount           
Guest                    Nadia                    
 
========================= Restore Points ==================================
 
27-06-2016 14:24:40 Windows Modules Installer
11-07-2016 22:29:28 Scheduled Checkpoint
14-07-2016 01:42:10 Removed iTunes
 
**** End of log ****
 
RKill.exe

Rkill 2.8.4 by Lawrence Abrams (Grinler)
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 07/20/2016 10:31:36 PM in x64 mode.
Windows Version: Windows 10 Home 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * C:\Users\Nadia\Downloads\SecurityCheck.exe (PID: 2172) [UP-HEUR]
 
1 proccess terminated!
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
Checking Windows Service Integrity: 
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 07/20/2016 10:33:22 PM
Execution time: 0 hours(s), 1 minute(s), and 46 seconds(s)
 
 
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 
I havent gotten around to scanning the pc with MBAR and Malwarebytes. I'll do that as soon as I get off work. 


#6 Nadia991

Nadia991
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  • Local time:06:08 PM

Posted 21 July 2016 - 06:35 PM

MBAR

 

Malwarebytes Anti-Rootkit BETA 1.9.3.1001
www.malwarebytes.org
 
Database version:
  main:    v2014.11.18.05
  rootkit: v2014.11.12.01
 
Windows 10 x64 NTFS
Internet Explorer 11.494.10586.0
Nadia :: NADIA-PC [administrator]
 
7/21/2016 6:36:30 PM
mbar-log-2016-07-21 (18-36-30).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 408256
Time elapsed: 38 minute(s), 22 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 6
HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\MRT.exe (Trojan.Agent) -> Delete on reboot. [f944f24b91ebf046a22be212af54f50b]
HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\MsMpEng.exe (Security.Hijack) -> Delete on reboot. [d865ec512e4ec47236b0ef05e1225ca4]
HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\svchost.exe (Security.Hijack) -> Delete on reboot. [94a916271e5e7bbb5babbb3c5fa4f40c]
HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\MRT.exe (Trojan.Agent) -> Delete on reboot. [0c310c31b5c78caa854839bbe71c7b85]
HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\MsMpEng.exe (Security.Hijack) -> Delete on reboot. [74c9ce6fdba152e435b111e3bd461fe1]
HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\svchost.exe (Security.Hijack) -> Delete on reboot. [70cdc07d7903340242c4cc2b739015eb]
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)
 
system-log.txt
 
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.09.3.1001
 
© Malwarebytes Corporation 2011-2012
 
OS version: 10.0.9200 Windows 10 x64
 
Account is Administrative
 
Internet Explorer version: 11.494.10586.0
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.095000 GHz
Memory total: 3179659264, free: 823435264
 
No address found
No address found
=======================================
Initializing...
Driver version: 0.3.0.4
------------ Kernel report ------------
     07/21/2016 18:36:15
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kd.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\System32\drivers\werkernel.sys
\SystemRoot\System32\drivers\CLFS.SYS
\SystemRoot\System32\drivers\tm.sys
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\BOOTVID.dll
\SystemRoot\System32\drivers\cmimcext.sys
\SystemRoot\System32\drivers\ntosext.sys
\SystemRoot\system32\CI.dll
\SystemRoot\System32\drivers\msrpc.sys
\SystemRoot\System32\drivers\FLTMGR.SYS
\SystemRoot\System32\drivers\ksecdd.sys
\SystemRoot\System32\drivers\clipsp.sys
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\System32\Drivers\acpiex.sys
\SystemRoot\System32\Drivers\WppRecorder.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\ACPI.sys
\SystemRoot\System32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\WindowsTrustedRT.sys
\SystemRoot\System32\drivers\WindowsTrustedRTProxy.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\system32\DRIVERS\kl1.sys
\SystemRoot\System32\drivers\msisadrv.sys
\SystemRoot\System32\drivers\pci.sys
\SystemRoot\System32\drivers\vdrvroot.sys
\SystemRoot\system32\DRIVERS\cm_km.sys
\SystemRoot\system32\drivers\pdc.sys
\SystemRoot\system32\drivers\CEA.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\System32\drivers\spaceport.sys
\SystemRoot\System32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\system32\DRIVERS\klbackupdisk.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\System32\drivers\iaStor.sys
\SystemRoot\System32\drivers\EhStorClass.sys
\SystemRoot\System32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Wof.sys
\SystemRoot\System32\Drivers\PxHlpa64.sys
\SystemRoot\System32\Drivers\NTFS.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\System32\drivers\wfplwfs.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\System32\drivers\volsnap.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\disk.sys
\SystemRoot\System32\drivers\CLASSPNP.SYS
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\drivers\klhk.sys
\SystemRoot\System32\drivers\cdrom.sys
\SystemRoot\system32\DRIVERS\klbackupflt.sys
\SystemRoot\system32\DRIVERS\klflt.sys
\SystemRoot\system32\drivers\filecrypt.sys
\SystemRoot\system32\drivers\tbs.sys
\SystemRoot\system32\DRIVERS\klif.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\DRIVERS\klpd.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\BasicDisplay.sys
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\BasicRender.sys
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\system32\DRIVERS\klwfp.sys
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\klim6.sys
\SystemRoot\system32\DRIVERS\klwtp.sys
\SystemRoot\System32\drivers\vwififlt.sys
\SystemRoot\System32\drivers\pacer.sys
\SystemRoot\system32\drivers\netbios.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\System32\drivers\npsvctrig.sys
\SystemRoot\System32\drivers\mssmbios.sys
\SystemRoot\system32\DRIVERS\kneps.sys
\SystemRoot\System32\drivers\gpuenergydrv.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\ctxusbm.sys
\SystemRoot\system32\DRIVERS\ahcache.sys
\SystemRoot\System32\DriverStore\FileRepository\compositebus.inf_amd64_912dfdedc3d2f520\CompositeBus.sys
\SystemRoot\System32\drivers\kdnic.sys
\SystemRoot\System32\drivers\umbus.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\usbuhci.sys
\SystemRoot\System32\drivers\USBPORT.SYS
\SystemRoot\System32\drivers\usbehci.sys
\SystemRoot\System32\drivers\HDAudBus.sys
\SystemRoot\System32\drivers\portcls.sys
\SystemRoot\System32\drivers\drmk.sys
\SystemRoot\System32\drivers\NETwNs64.sys
\SystemRoot\System32\drivers\vwifibus.sys
\SystemRoot\System32\drivers\yk63x64.sys
\SystemRoot\System32\drivers\i8042prt.sys
\SystemRoot\system32\DRIVERS\Apfiltr.sys
\SystemRoot\system32\DRIVERS\klmouflt.sys
\SystemRoot\System32\drivers\mouclass.sys
\SystemRoot\system32\DRIVERS\klkbdflt.sys
\SystemRoot\System32\drivers\kbdclass.sys
\SystemRoot\System32\drivers\CmBatt.sys
\SystemRoot\System32\drivers\BATTC.SYS
\SystemRoot\System32\drivers\wmiacpi.sys
\SystemRoot\System32\drivers\intelppm.sys
\SystemRoot\System32\drivers\NdisVirtualBus.sys
\SystemRoot\System32\drivers\swenum.sys
\SystemRoot\System32\drivers\rdpbus.sys
\SystemRoot\System32\drivers\usbhub.sys
\SystemRoot\System32\drivers\USBD.SYS
\SystemRoot\system32\DRIVERS\HdAudio.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\win32kfull.sys
\SystemRoot\System32\drivers\HIDPARSE.SYS
\SystemRoot\System32\win32kbase.sys
\SystemRoot\System32\Drivers\RtsUStor.sys
\SystemRoot\System32\drivers\usbccgp.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\system32\DRIVERS\CtClsFlt.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\System32\drivers\dxgmms2.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\drivers\storqosflt.sys
\SystemRoot\system32\drivers\lltdio.sys
\SystemRoot\system32\drivers\mslldp.sys
\SystemRoot\system32\drivers\rspndr.sys
\SystemRoot\System32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\ndisuio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\drivers\mmcss.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\system32\DRIVERS\kldisk.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\??\C:\WINDOWS\system32\drivers\mbam.sys
\SystemRoot\system32\drivers\Ndu.sys
\SystemRoot\system32\drivers\mqac.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\??\C:\WINDOWS\system32\Drivers\SSPORT.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\drivers\vwifimp.sys
\SystemRoot\System32\drivers\condrv.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\??\C:\ProgramData\Kaspersky Lab\AVP16.0.1\Bases\klids.sys
\SystemRoot\System32\drivers\monitor.sys
\SystemRoot\System32\drivers\tunnel.sys
\??\C:\WINDOWS\system32\drivers\mbamchameleon.sys
\SystemRoot\System32\drivers\rassstp.sys
\SystemRoot\System32\DRIVERS\NDProxy.sys
\SystemRoot\System32\drivers\AgileVpn.sys
\SystemRoot\System32\drivers\rasl2tp.sys
\SystemRoot\System32\drivers\raspptp.sys
\SystemRoot\System32\DRIVERS\raspppoe.sys
\SystemRoot\System32\DRIVERS\ndistapi.sys
\SystemRoot\System32\drivers\ndiswan.sys
\??\C:\WINDOWS\system32\drivers\MBAMSwissArmy.sys
----------- End -----------
Done!
 
Scan started
Database versions:
  main:    v2014.11.18.05
  rootkit: v2014.11.12.01
 
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffffe0015e70e060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xffffe0015e70eb10, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffe0015e70e060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
DevicePointer: 0xffffe0015be7c050, DeviceName: \Device\Ide\IAAStorageDevice-1\, DriverName: \Driver\iaStor\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: CF5ACF27
 
Partition information:
 
    Partition 0 type is Other (0xde)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 63  Numsec = 80262
    Partition is not bootable
 
    Partition 1 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 81920  Numsec = 30720000
    Partition is bootable
    Partition file system is NTFS
 
    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 30801920  Numsec = 457593200
    Partition is not bootable
    Partition file system is NTFS
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable
 
Disk Size: 250059350016 bytes
Sector size: 512 bytes
 
Done!
File "C:\Windows\System32\config\systemprofile\AppData\Local\DataSharing\Storage\DSTokenDB2.dat" is sparse (flags = 32768)
Infected: HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\MRT.exe --> [Trojan.Agent]
Infected: HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\MsMpEng.exe --> [Security.Hijack]
Infected: HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\svchost.exe --> [Security.Hijack]
Infected: HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\MRT.exe --> [Trojan.Agent]
Infected: HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\MsMpEng.exe --> [Security.Hijack]
Infected: HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\svchost.exe --> [Security.Hijack]
Scan finished
Creating System Restore point...
Cleaning up...
Removal scheduling successful. System shutdown needed.
System shutdown occurred
=======================================
 
 


#7 Nadia991

Nadia991
  • Topic Starter

  • Members
  • 7 posts
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  • Local time:06:08 PM

Posted 21 July 2016 - 06:54 PM

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 7/21/2016
Scan Time: 7:24 PM
Logfile: log.txt
Administrator: Yes
 
Version: 2.2.1.1043
Malware Database: v2016.07.21.08
Rootkit Database: v2016.05.27.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
 
OS: Windows 10
CPU: x64
File System: NTFS
User: Nadia
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 366086
Time Elapsed: 23 min, 23 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)


#8 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,758 posts
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  • Gender:Male
  • Location:Daly City, CA
  • Local time:02:08 PM

Posted 21 July 2016 - 08:22 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#9 Nadia991

Nadia991
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  • Members
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  • Local time:06:08 PM

Posted 22 July 2016 - 10:02 PM

# AdwCleaner v5.201 - Logfile created 21/07/2016 at 22:21:07

# Updated 30/06/2016 by ToolsLib
# Database : 2016-07-21.2 [Server]
# Operating system : Windows 10 Home  (X64)
# Username : Nadia - NADIA-PC
# Running from : C:\Users\Nadia\Desktop\adwcleaner_5.201.exe
# Option : Scan
 
***** [ Services ] *****
 
 
***** [ Folders ] *****
 
Folder Found : C:\ProgramData\dtdata
Folder Found : C:\ProgramData\Application Data\dtdata
Folder Found : C:\Program Files (x86)\globalUpdate
Folder Found : C:\Program Files (x86)\Yahoo!\Companion
Folder Found : C:\Users\Nadia\AppData\Local\Bundled software uninstaller
Folder Found : C:\Users\Nadia\AppData\Local\globalUpdate
Folder Found : C:\Users\Nadia\AppData\LocalLow\Yahoo!\Companion
Folder Found : C:\Users\Nadia\AppData\Roaming\Settings Manager
 
***** [ Files ] *****
 
File Found : C:\Program Files (x86)\Mozilla Firefox\searchplugins\avg-secure-search.xml
 
***** [ DLL ] *****
 
 
***** [ WMI ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
Task Found : 0
Task Found : 4658
 
***** [ Registry ] *****
 
Key Found : HKLM\SOFTWARE\Classes\YBrowserToolbar.YBrowserToolbar
Key Found : HKLM\SOFTWARE\Classes\YBrowserToolbar.YBrowserToolbar.1
Key Found : HKCU\Software\Classes\CLSID\{FB684D26-01F4-4D9D-87CB-F486BEBA56DC}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{02A96331-0CA6-40E2-A87D-C224601985EB}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{6E993643-8FBC-44FE-BC85-D318495C4D96}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{FB684D26-01F4-4D9D-87CB-F486BEBA56DC}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{21FA44EF-376D-4D53-9B0F-8A89D3229068}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{0C1284BA-4F3A-41C6-94B5-77446F5948A9}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{D879A501-50A7-BEFC-A4C5-32DC6E0CB208}
Key Found : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Found : HKLM\SOFTWARE\Classes\Interface\{0AFD55C8-ADF8-4A33-A6E1-DEDB7A36AEB4}
Key Found : HKLM\SOFTWARE\Classes\Interface\{1F8EDE97-36D5-422A-B8F0-9406E2D87C60}
Key Found : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Found : HKLM\SOFTWARE\Classes\Interface\{9EDC0C90-2B5B-4512-953E-35767BAD5C67}
Key Found : HKLM\SOFTWARE\Classes\Interface\{8233093C-178B-484B-979E-3C6B5B147DBC}
Key Found : HKLM\SOFTWARE\Classes\Interface\{A8F7D0A5-7074-40B8-9BDC-1174BDD0A132}
Key Found : HKLM\SOFTWARE\Classes\Interface\{D14D64BC-A0E4-42E3-BB72-FB41EA43C198}
Key Found : HKLM\SOFTWARE\Classes\Interface\{DD1F043F-ABC8-4643-8B95-D2C5B22BB019}
Key Found : HKLM\SOFTWARE\Classes\Interface\{E3F3E8F9-F747-4DD6-BA6B-82A6CE1E0860}
Key Found : HKLM\SOFTWARE\Classes\Interface\{ED0B64D4-BF27-4521-AD27-190F49BF5EA7}
Key Found : HKLM\SOFTWARE\Classes\Interface\{023E9EC8-B147-40EB-B0B3-DF90618FB371}
Key Found : HKLM\SOFTWARE\Classes\Interface\{0522D9A4-4D57-437D-978D-E5B3B6C9005D}
Key Found : HKLM\SOFTWARE\Classes\Interface\{07F41522-AF7D-4F26-B394-094F059FDB8A}
Key Found : HKLM\SOFTWARE\Classes\Interface\{0C40F472-7407-4467-8914-1DEA7C326972}
Key Found : HKLM\SOFTWARE\Classes\Interface\{212E6D43-6062-492A-B8CC-144669FF11ED}
Key Found : HKLM\SOFTWARE\Classes\Interface\{224FE662-1E6D-4BC0-AEBB-9E2FB4057BE9}
Key Found : HKLM\SOFTWARE\Classes\Interface\{3A807417-B46D-4D37-8C9A-19AC6DE204F9}
Key Found : HKLM\SOFTWARE\Classes\Interface\{3CC60715-D6C5-429D-830E-43FA3F86C61D}
Key Found : HKLM\SOFTWARE\Classes\Interface\{4517D94C-19BA-46FA-BE66-2A30CEAC4A85}
Key Found : HKLM\SOFTWARE\Classes\Interface\{555D7146-94A8-4C94-AE76-C39CDC7F7705}
Key Found : HKLM\SOFTWARE\Classes\Interface\{59D188FA-757A-424E-8C93-F58FFD896BD7}
Key Found : HKLM\SOFTWARE\Classes\Interface\{8120D9D6-785C-4413-9C0C-DF2028C56FAD}
Key Found : HKLM\SOFTWARE\Classes\Interface\{823AE2EB-E62C-4847-B192-C99B91B92416}
Key Found : HKLM\SOFTWARE\Classes\Interface\{9B4F7CFE-987D-410E-A8E4-20182E0B3C24}
Key Found : HKLM\SOFTWARE\Classes\Interface\{9B9A45F4-18FC-484A-BACA-076D78273D8E}
Key Found : HKLM\SOFTWARE\Classes\Interface\{A6D54287-7939-466A-8579-92546D946C8C}
Key Found : HKLM\SOFTWARE\Classes\Interface\{A78EDAFB-926F-4D93-AB13-8232D7378EB1}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{E69D4A59-73DE-4E38-9FB3-740EC4D9060D}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{81017EA9-9AA8-4A6A-9734-7AF40E7D593F}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{21FA44EF-376D-4D53-9B0F-8A89D3229068}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{21FA44EF-376D-4D53-9B0F-8A89D3229068}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7825CFB6-490A-436B-9F26-4A7B5CFC01A9}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{5645E0E7-FC12-43BF-A6E4-F9751942B298}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{C7BF8F4B-7BC7-4F42-B944-3D28A3A86D8A}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{21FA44EF-376D-4D53-9B0F-8A89D3229068}]
Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{21FA44EF-376D-4D53-9B0F-8A89D3229068}]
Value Found : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{81017EA9-9AA8-4A6A-9734-7AF40E7D593F}]
Key Found : HKCU\Software\BI
Key Found : HKCU\Software\Conduit
Key Found : HKCU\Software\GlobalUpdate
Key Found : HKCU\Software\IGearSettings
Key Found : HKCU\Software\Yahoo\Companion
Key Found : HKCU\Software\Yahoo\YFriendsBar
Key Found : HKCU\Software\AppDataLow\Software\Settings Manager
Key Found : HKCU\Software\AppDataLow\Software\Yahoo\Companion
Key Found : HKLM\SOFTWARE\Conduit
Key Found : HKLM\SOFTWARE\GlobalUpdate
Key Found : HKLM\SOFTWARE\Yahoo\Companion
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Settings Manager
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\DefaultTab
Key Found : [x64] HKLM\SOFTWARE\Tarma Installer
Key Found : HKU\.DEFAULT\Software\AVG Secure Search
Key Found : HKU\.DEFAULT\Software\Yahoo\Companion
Key Found : HKU\.DEFAULT\Software\AppDataLow\Software\Yahoo\Companion
Key Found : HKU\S-1-5-21-156354361-2229577182-2746529800-1000\Software\BI
Key Found : HKU\S-1-5-21-156354361-2229577182-2746529800-1000\Software\Conduit
Key Found : HKU\S-1-5-21-156354361-2229577182-2746529800-1000\Software\GlobalUpdate
Key Found : HKU\S-1-5-21-156354361-2229577182-2746529800-1000\Software\IGearSettings
Key Found : HKU\S-1-5-21-156354361-2229577182-2746529800-1000\Software\Yahoo\Companion
Key Found : HKU\S-1-5-21-156354361-2229577182-2746529800-1000\Software\Yahoo\YFriendsBar
Key Found : HKU\S-1-5-21-156354361-2229577182-2746529800-1000\Software\AppDataLow\Software\Settings Manager
Key Found : HKU\S-1-5-21-156354361-2229577182-2746529800-1000\Software\AppDataLow\Software\Yahoo\Companion
Key Found : HKU\S-1-5-21-156354361-2229577182-2746529800-1000\Software\Microsoft\Windows\CurrentVersion\Uninstall\Settings Manager
Key Found : HKCU\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-156354361-2229577182-2746529800-1000\Software\Yahoo\Companion
Key Found : HKU\S-1-5-18\Software\AVG Secure Search
Key Found : HKU\S-1-5-18\Software\Yahoo\Companion
Key Found : HKU\S-1-5-18\Software\AppDataLow\Software\Yahoo\Companion
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Found : HKU\S-1-5-21-156354361-2229577182-2746529800-1000\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Value Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [Settings Manager]
Value Found : HKU\S-1-5-21-156354361-2229577182-2746529800-1000\Software\Microsoft\Windows\CurrentVersion\Run [Settings Manager]
Value Found : HKU\S-1-5-21-156354361-2229577182-2746529800-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run [Settings Manager]
Key Found : HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\WebCakeUpdaterService
 
***** [ Web browsers ] *****
 
[C:\Users\Nadia\AppData\Roaming\Mozilla\Firefox\Profiles\h139te5a.default\prefs.js] Found : user_pref("extensions.defaulttab.installdate", 1350022778);
[C:\Users\Nadia\AppData\Roaming\Mozilla\Firefox\Profiles\h139te5a.default\prefs.js] Found : user_pref("extensions.defaulttab.useNewTabWhiteList", false);
[C:\Users\Nadia\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : adobe-shockwave-player.en.softonic.com
[C:\Users\Nadia\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : isearch.avg.com
[C:\Users\Nadia\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : search here
[C:\Users\Nadia\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : ask.com
[C:\Users\Nadia\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Found : kdidombaedgpfiiedeimiebkmbilgmlc
 
*************************
 
C:\AdwCleaner\AdwCleaner[S1].txt - [9457 bytes] - [20/07/2016 18:53:39]
C:\AdwCleaner\AdwCleaner[S2].txt - [9849 bytes] - [21/07/2016 22:21:07]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [9922 bytes] ##########
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.7 (07.03.2016)
Operating System: Windows 10 Home x64 
Ran by Nadia (Administrator) on Thu 07/21/2016 at 22:25:13.15
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 8 
 
Successfully deleted: C:\Program Files (x86)\Mozilla Firefox\searchplugins\avg-secure-search.xml (File) 
Successfully deleted: C:\ProgramData\dtdata (Folder) 
Successfully deleted: C:\Users\Nadia\AppData\Local\bundled software uninstaller (Folder) 
Successfully deleted: C:\Users\Nadia\AppData\Local\globalupdate (Folder) 
Successfully deleted: C:\Users\Nadia\AppData\Roaming\Mozilla\Firefox\Profiles\h139te5a.default\user.js (File) 
Successfully deleted: C:\Users\Nadia\AppData\Roaming\settings manager (Folder) 
Successfully deleted: C:\WINDOWS\system32\Tasks\? (Task)
Successfully deleted: C:\Program Files (x86)\globalupdate (Folder) 
 
Deleted the following from C:\Users\Nadia\AppData\Roaming\Mozilla\Firefox\Profiles\h139te5a.default\prefs.js
user_pref(extensions.defaulttab.installdate, 1350022778);
user_pref(extensions.defaulttab.useNewTabWhiteList, false);
user_pref(extensions.xpiState, {\app-profile\:{\addon@defaulttab.com\:{\d\:\C:\\\\Users\\\\Nadia\\\\AppData\\\\Roaming\\\\Mozilla\\\\Firefox\\\\Profiles\\\\h139te5a.
 
 
 
Registry: 2 
 
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{63936A6C-F9FB-43FC-85ED-BCA9A72B6DE3} (Registry Key)
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233} (Registry Key)
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 07/21/2016 at 22:29:57.20
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
Sophos didnot give me anything after scanning for 10 hours straight.
 
 


#10 Broni

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Posted 23 July 2016 - 07:53 PM

Update your Java version here: http://www.java.com/en/download/manual.jsp
Alternate download: http://www.filehippo.com/search?q=java

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

 

==============================

 

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.


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My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#11 Nadia991

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Posted 25 July 2016 - 10:09 AM

Hello, 

 

I've gone through all the steps you have mentioned. 

 

The laptop seems to be working fine for now, there havent been any changes in performance, so I'm going to have to call my ISP up and see if they can still detect a problem. 

 

Thank you for all your help though! 



#12 Broni

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Posted 25 July 2016 - 06:54 PM

You're very welcome p22002759.gif


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 





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