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Infected with Alureon - ISP contacted us. No boot disk for Windows 7 computer


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#1 lms02

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Posted 20 July 2016 - 04:51 PM

Our ISP (Time Warner) contacted us to let us know bootnet activity had been detected on our account. (They emailed and then we called customer service and they notified us of time of activity and name of virus.) Had Avast installed at the time but it did not catch it. Event viewer shows numerous "warnings" at time ISP says activity detected, but nothing ever came up on screen.

 

We have a hand me down laptop with 64-bit Windows 7 Home from friends but did not get any disks with it.

 

We've run Kaspersky TDSSKiller, Windows Security Essentials, Norton, Avast, and FARBAR - none of them found anything.

I'm at a loss. Below are logs from FARBAR. Any help is appreciated! Thanks so much!

 

FARBAR FRST and Addition.txt files attached.

Attached Files


Edited by lms02, 20 July 2016 - 06:28 PM.


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#2 nasdaq

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Posted 22 July 2016 - 09:07 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Remove these old versions of Java via the Control Panel > Programs > Programs and Features applet.
Java™ 6 Update 20 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86416020FF}) (Version: 6.0.200 - Sun Microsystems, Inc.)
Java™ 6 Update 20 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216020FF}) (Version: 6.0.200 - Sun Microsystems, Inc.)
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

Winlogon\Notify\GoToAssist: C:\Program Files (x86)\Citrix\GoToAssist\514\G2AWinLogon_x64.dll [X]
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  No File
BHO-x32: No Name -> {5C255C8A-E604-49b4-9D64-90988571CECB} -> No File
Toolbar: HKU\S-1-5-21-468470097-2599238773-2524052489-1000 -> No Name - {21FA44EF-376D-4D53-9B0F-8A89D3229068} -  No File
CHR Extension: (Chrome Web Store Payments) - C:\Users\Family\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2015-11-30]
CHR Extension: (Chrome Web Store Payments) - C:\Users\Family\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\nmmhkkegccagdldgiimedpiccmgmieda 
C:\Users\Family\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda
C:\Users\Family\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\nmmhkkegccagdldgiimedpiccmgmieda
ShortcutWithArgument: C:\Users\Family\AppData\Local\Google\Chrome\User Data\Default\Web Applications\_crx_lnkpccboekcpciebjajcfkigpiekpcmk\how to display menu bar in google chr.._.lnk -> C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google Inc.) ->  --profile-directory=Default --app-id=lnkpccboekcpciebjajcfkigpiekpcmk
ShortcutWithArgument: C:\Users\Family\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Chrome Apps\how to display menu bar in google chr.._.lnk -> C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google Inc.) ->  --profile-directory=Default --app-id=lnkpccboekcpciebjajcfkigpiekpcmk
ShortcutWithArgument: C:\Users\Family\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\ImplicitAppShortcuts\69639df789022856\Google Chrome.lnk -> C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google Inc.) -> --profile-directory="Profile 1"
cmd: ipconfig /flushdns
cmd: IPCONFIG /release
cmd: IPCONFIG /renew

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please Download and run the ComboFix tool.

How to use ComboFix
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Follow the instructions on the page.

Post the content of the C:\ComboFix.txt file for my review.

p.s.
When all is well you can remove the tool by following the Uninstall instructions on the same page.

====

Is the problem persisting?

#3 nasdaq

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Posted 28 July 2016 - 08:02 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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