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PUP.Optional.TerraClicks.ShrtCln - removal - please help.


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9 replies to this topic

#1 MarkH67

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Posted 20 July 2016 - 11:53 AM

As per the title I can't seem to get rid of this virus.

 

Malwarebytes keeps detecting and supposedly removing it, but it just keeps coming back.

 

Help in removing permanently would be much appreciated.

 

Thank you in advance.

 

Mark



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#2 nasdaq

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Posted 21 July 2016 - 08:04 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===

Please post the logs.

Include also a copy of the MBAM log for my review.

Let me know what problems persists.

#3 MarkH67

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Posted 21 July 2016 - 11:06 AM

Hi nasdaq,

 

Thank you for helping me.

 

Files attached as requested.

 

Thanks, Mark

 

 

 

Attached Files



#4 MarkH67

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Posted 21 July 2016 - 11:13 AM

MBAM Logs - Pre ADWClean

Attached Files


Edited by MarkH67, 21 July 2016 - 11:53 AM.


#5 MarkH67

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Posted 21 July 2016 - 11:35 AM

MBAM Logs - Post ADWClean

Attached Files



#6 nasdaq

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Posted 22 July 2016 - 07:44 AM

Remove this old version of Java via the Control Panel > Programs > Programs and Features applet.
Java 7 Update 60 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217021FF}) (Version: 7.0.600 - Oracle)
---

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKLM-x32\...\Run: [] => [X]
BHO: Java(tm) Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files\Java\jre6\bin\jp2ssv.dll => No File
FF Extension: Java Console - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA} [2016-04-15] [not signed]
CHR Plugin: (Native Client) - C:\Program Files (x86)\Google\Chrome\Application\51.0.2704.103\ppGoogleNaClPluginChrome.dll => No File
CHR Plugin: (Chrome PDF Viewer) - C:\Program Files (x86)\Google\Chrome\Application\51.0.2704.103\pdf.dll => No File
CHR Plugin: (Adobe Acrobat) - C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Browser\nppdf32.dll => No File
CHR Plugin: (CANON iMAGE GATEWAY Album Plugin Utility) - C:\Program Files (x86)\Canon\Easy-PhotoPrint EX\NPEZFFPI.DLL => No File
CHR Plugin: (Google Update) - C:\Program Files (x86)\Google\Update\1.3.21.124\npGoogleUpdate3.dll => No File
CHR Plugin: (Java(TM) Platform SE 6 U35) - C:\Program Files (x86)\Java\jre6\bin\plugin2\npjp2.dll => No File
CHR Plugin: (Shockwave Flash) - C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_4_402_287.dll => No File
CHR Plugin: (Java Deployment Toolkit 6.0.350.10) - C:\Windows\SysWOW64\npdeployJava1.dll => No File
CHR Plugin: (Silverlight Plug-In) - c:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrl.dll => No File
CHR Extension: (Chrome Web Store Payments) - C:\Users\Mark\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-04-13]
U3 idsvc; no ImagePath
C:\Users\Mark\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda
Task: {05EBFC3E-0648-4B57-B934-BA216F8BFAA4} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {1DD2CB24-7BFC-4AF8-807A-9805F2D552E7} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
Task: {1E423AE3-3BA4-4B99-A0ED-6A040DC67C41} - \PCDEventLauncherTask -> No File <==== ATTENTION
Task: {44837D6B-7ADB-4168-8F19-69134C73550A} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {4A261923-D888-47FA-A539-756F5784D366} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {6651566F-8963-4422-9849-3CBB0336545F} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
Task: {79923D92-0F0A-4852-9DED-E8E77C195DD2} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {8C34F82E-FF84-49AB-866F-0F7EC5866C16} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
Task: {938D0F00-6209-4611-BB37-C94095947098} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {93931316-9967-4978-B0D6-CB962E3A9DC7} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {EC27A3E2-F86C-4607-B694-28062DB82015} - \Microsoft\Windows\Setup\GWXTriggers\Telemetry-4xd -> No File <==== ATTENTION
Task: {F20F3486-FEBD-4395-B4EB-172A89B3CB32} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
C:\Users\Mark\AppData\Local\Temp\e294d4f1-f21b-4859-9133-8238e17b105e\AgileDotNetRT.dll
C:\Users\Mark\AppData\Local\Temp\c066eae0-7905-43da-875c-352c4dae740e\AgileDotNetRT.dll
AlternateDataStreams: C:\ProgramData\TEMP:054203E4 [250]

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please post the log and let me know what problem persists.

#7 MarkH67

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Posted 22 July 2016 - 08:54 AM

Fixlog.txt attached.

Attached Files



#8 nasdaq

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Posted 22 July 2016 - 12:12 PM

How is the computer running now?

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/

#9 MarkH67

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Posted 22 July 2016 - 02:38 PM

All appears to be well - many thanks,

 

I will make a donation. 



#10 nasdaq

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Posted 28 July 2016 - 08:01 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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