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administrator problems


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#1 leo009

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Posted 20 July 2016 - 10:05 AM

Hello, I'm new to this forum and I hope to find a solution to my problem. whenever I try opening my antivirus program (avast internet security) I get the following message: " your system administrator has blocked this program. for more information, contact your system administrator."  and this is the only account I use on this computer so im guessing I already am the system administrator.

I hope you guys can help me out, thanks.

PS: my knowledge in computing is quite limited. 



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#2 JohnC_21

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Posted 20 July 2016 - 11:29 AM

If this is the only program that warns you it's  possible some malware changed the registry to prevent avast from running. If this is Home and not Pro look under these registry keys. If avast is listed delete the avast entry.

 

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Safer 

 

HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Windows



#3 leo009

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Posted 20 July 2016 - 11:41 AM

I have windows 8.1 pro. I took a look in those registry keys but the name of the program wasn't there.



#4 JohnC_21

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Posted 20 July 2016 - 12:37 PM

Can you do a repair install? Go to Control Panel and select avast > uninstall. It should give you the option to do a repair install. If that does not work reinstall avast.

 

If you do not have Malwarebytes currently installed I would install it and scan your computer.



#5 leo009

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Posted 20 July 2016 - 02:59 PM

ok I did a restore of my computer and at this time I don't have the antivirus installed anymore. now I have problems with virus so Im going to post in the security section. thanks for the help john ;)






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