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Hello i have a problem my computer Freeze.


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#1 harmonium

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Posted 19 July 2016 - 05:29 PM

Hello everyone,

 

I have a problem, its new i don't know what happen.

 

I will explain everything what happen :

 

I have an alienware X51 he work very nice, i have no problem at all.

 

But when i turn it on when i wake up, the computer boot a black screen with the white cursor, or freeze at the blue login screen.

 

Then i turn it off and turn it on again, then that work fine.

 

Then some hours later, or some minut, its realy random, it HAPPEN everytime i don't touch the computer trust me, i am doing something the computer will never freeze he alway freeze when i go do something and come back later.

 

Then i turn it off, and turn it ON and then no more problem for the day. IT happen everyday, all the time.

 

But i don't know why that do this, i have no error message, my computer don't say "hey i get a problem because of this so i freeze..."

 

Thanks for help.



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#2 usasma

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Posted 20 July 2016 - 05:15 AM

I have these 5 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your OS from the manufacturer's website (to include BIOS/UEFI).
3.  Get ALL available, compatible updates for the programs and any additional hardware installed on your computer from the developer's website
4.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
5.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

If the problem continues, please make this report immediately after it has this problem (and after you are able to recover to Windows):

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 harmonium

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Posted 20 July 2016 - 06:00 AM

Hello,

 

for the  2.  Get ALL available, compatible updates for your OS from the manufacturer's website (to include BIOS/UEFI).

 

I must go on dell site you think ? I am not sure i have already get update for bios.



#4 harmonium

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Posted 20 July 2016 - 10:54 AM

My computer just freeze right now, i was playing since 1PM, and then freeze and the processor was at 97%.

 

How can i know what did happen ? I never find any information about the freeze, just the kernel event, but because i turn it off the computer manual.



#5 harmonium

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Posted 21 July 2016 - 05:59 AM

Ok i have good new, i have unconnect my webcam logitech c920 and my microsoft wireless. And the computer start without freeze, i will try to play and see if nothing happen in the day. If nothing happen, did that mean my webcam do problem ?



#6 usasma

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Posted 21 July 2016 - 06:15 AM

Most likely it (or the Microsoft wireless) is the problem.

To verify, try connecting it and removing it several times - with testing in between times.

 

Update your Logitech and Microsoft wireless drivers also.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 harmonium

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Posted 21 July 2016 - 09:31 AM

Most likely it (or the Microsoft wireless) is the problem.

To verify, try connecting it and removing it several times - with testing in between times.

 

Update your Logitech and Microsoft wireless drivers also.

 

Ok i will try, maybe i have don't connecting them to where they belong, i am move my computer recentely maybe its because of this. I will tell you after this day if nothing happen. My driver is update i think so i need to find its if realy the webcam... Thanks for help i will give you more information soon.



#8 harmonium

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Posted 24 July 2016 - 09:44 AM

Ok i am back with a problem i can't fix.

 

My webcam freeze my computer, the problem is the webcam.

 

If i connect the webcam, and disconnect it multiple time = No problem.

 

Today i have connect the webcam and begin my youtube video, at the end of the video my computer freeze like that did before...

Then i turn on computer and no more freeze for the whole day...

 

I don't know what to do, i have uninstall everything from the webcam and install it back yesterday, that solve nothing.

 

The only i have to make my video is to connect my webcam, wait the freeze happen and begin my day...

 

I need help :(



#9 harmonium

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Posted 25 July 2016 - 06:33 AM

Ok the freeze happen even without webcam now...

 

I give you the admin.evtx.

 

http://www.mediafire.com/download/o4p73k09fo98ec6/admin.evtx

 

I have try upload the compressed file, but i can't upload .rar files here, don't know why.

 

I hope you can help me.



#10 harmonium

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Posted 25 July 2016 - 07:42 AM

New info : I have update all my driver, and even the bios now. Maybe that can help.

 

edit : I have a folder localemetadata on my destkop what its for ? Can i delete it ?

 

File in : admin_1036.MTA


Edited by harmonium, 25 July 2016 - 07:43 AM.


#11 usasma

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Posted 26 July 2016 - 09:02 AM

The system here doesn't accept .RAR files, that's why I ask for zipped files (.ZIP).

Additionally, MediaFire opens pop-unders when I access your link.  Please either upload to Bleeping Computer or use another file hosting site that doesn't use deceptive practices.

 

There seems to be an ACPI error just prior to each system crash.

Please ensure that you update your BIOS and get all available Windows Updates.

 

Also, let's have a look at this report:

1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 harmonium

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Posted 26 July 2016 - 05:31 PM

 

The system here doesn't accept .RAR files, that's why I ask for zipped files (.ZIP).

Additionally, MediaFire opens pop-unders when I access your link.  Please either upload to Bleeping Computer or use another file hosting site that doesn't use deceptive practices.

 

There seems to be an ACPI error just prior to each system crash.

Please ensure that you update your BIOS and get all available Windows Updates.

 

Also, let's have a look at this report:

 

1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.



 

 

 

 

Ok thanks i have update everything i can, today i get no freeze, but i didn't use the webcam at all so i don't know. But when i have turn on computer today, black screen, then i turn it off, and turn it on again and its ok.

 

 

Attached File  admin.zip   1.37MB   1 downloads

 

This time i have done a zip files.

 


Edited by harmonium, 26 July 2016 - 05:33 PM.


#13 usasma

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Posted 27 July 2016 - 08:51 AM

Same error in the Admin logfile.

We still need this report:

1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#14 harmonium

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Posted 27 July 2016 - 12:41 PM

Hello again,

 

Ok i have done what you tell me.

 

Attached File  SysnativeFileCollectionApp.zip   2.47MB   2 downloads

 

But for the perfmon report i got a green loading bar forever, even it was complete, so i didn't get it.

 

I was in admin in CMD, done the thing, and that tell me to wait 60 second, but after 10 minute i have closed it.

 

 

 

 



#15 usasma

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Posted 27 July 2016 - 06:47 PM

Your UEFI/BIOS (version 1.2.6) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 3 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

Lot's and lots of video errors in the WER section of the MSINFO32 report.

Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

Here's some repair/recovery/restore options to try (in this order):

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:
   
Dism /Online /Cleanup-Image /ScanHealth
   
Dism /Online /Cleanup-Image /CheckHealth
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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