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Mouse click issue


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7 replies to this topic

#1 neoxiz

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Posted 19 July 2016 - 05:11 PM

hi my name is Pepijn and since about a month whenever I click, on random occasions my mouse will click multiple times, this problem only occurs when I click. 

 

I don't have a lot of knowledge of anti-virusus so i wouldn't know how to paste the log or what log in the first place. I was wondering if you guys could help me out. I would really appreciate it. 

 

Thank you.


Edited by neoxiz, 19 July 2016 - 05:14 PM.


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#2 nasdaq

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Posted 21 July 2016 - 07:40 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

There is a possibility that your mouse is going bad.
Replace it if you can.

==


Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===


Please post the logs.

Let me know what problems persists.

#3 neoxiz

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Posted 25 July 2016 - 02:00 PM

I have a razer mouse, which isn't that old. I've had some problems with my the Razer Synapse file. It seems as if it's corrupted or something. It sometimes stops working and since a few weeks now the mouse has been bugging.

Here are the logs from all 3 scanners.

Thank you for replying.

Regards,

 

Neoxiz

Attached Files



#4 nasdaq

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Posted 26 July 2016 - 06:54 AM

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

You can manually check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

Be careful not to install malware posing as Java update!
Important read this blog.
http://blog.trendmicro.com/trendlabs-security-intelligence/malware-poses-as-an-update-for-java-0-day-fix/

Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
http://www.oracle.com/technetwork/java/javase/downloads/index.html

How to disable Java in your browsers
http://www.infoworld.com/t/web-browsers/how-disable-java-in-your-browsers-210882

If still present after the update you can remove the old version(s) of Java via the Control Panel > Programs and Features applet.
Java 8 Update 73 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418073F0}) (Version: 8.0.730.2 - Oracle Corporation)
===


Run the AdwCleaner, the Malwarebytes tools and clean everthyg reported

==

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKLM-x32\...\Run: [] => [X]
CHR Extension: (Betalingen via Chrome Web Store) - C:\Users\Pep\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-04-15]
S2 PS3SCPServer; C:\Program Files (x86)\PS3 Controller\ScpServer\bin\ScpService.exe [X]
S3 MSICDSetup; \??\D:\CDriver64.sys [X]
S3 NTIOLib_1_0_C; \??\D:\NTIOLib_X64.sys [X]
S3 xhunter1; \??\C:\Windows\xhunter1.sys [X]
FirewallRules: [TCP Query User{67419120-8214-4311-A8D0-FECDB820417F}C:\users\pep\downloads\installations\runtime\jre-x64\1.8.0_25\bin\javaw.exe] => (Allow) C:\users\pep\downloads\installations\runtime\jre-x64\1.8.0_25\bin\javaw.exe
FirewallRules: [UDP Query User{D3CE3DE7-2292-4553-954B-F5F841F0EE49}C:\users\pep\downloads\installations\runtime\jre-x64\1.8.0_25\bin\javaw.exe] => (Allow) C:\users\pep\downloads\installations\runtime\jre-x64\1.8.0_25\bin\javaw.exe
FirewallRules: [TCP Query User{0A4B09DE-DCDD-4618-BAC1-3E9FBA80C133}C:\program files (x86)\java\jre1.8.0_45\bin\java.exe] => (Allow) C:\program files (x86)\java\jre1.8.0_45\bin\java.exe
FirewallRules: [UDP Query User{2D100813-C484-42D3-BEFC-CA5D2C2E1915}C:\program files (x86)\java\jre1.8.0_45\bin\java.exe] => (Allow) C:\program files (x86)\java\jre1.8.0_45\bin\java.exe
FirewallRules: [TCP Query User{AB57F1A5-5D2A-45A3-AF4A-85AC0E4D56FF}C:\program files (x86)\java\jre1.8.0_45\bin\javaw.exe] => (Allow) C:\program files (x86)\java\jre1.8.0_45\bin\javaw.exe
FirewallRules: [UDP Query User{01619671-9C29-4099-AC49-FF4B3E2C82F0}C:\program files (x86)\java\jre1.8.0_45\bin\javaw.exe] => (Allow) C:\program files (x86)\java\jre1.8.0_45\bin\javaw.exe
FirewallRules: [TCP Query User{0067D6A3-5713-466C-AF8A-88C8D6FAC51C}C:\program files (x86)\java\jre1.8.0_45\bin\javaw.exe] => (Allow) C:\program files (x86)\java\jre1.8.0_45\bin\javaw.exe
FirewallRules: [UDP Query User{AE2A2FEC-1B68-4754-A713-7A28596C4A88}C:\program files (x86)\java\jre1.8.0_45\bin\javaw.exe] => (Allow) C:\program files (x86)\java\jre1.8.0_45\bin\javaw.exe
FirewallRules: [TCP Query User{1F400F6D-B89A-42A8-99CA-6791D5210800}C:\users\pep\downloads\installations\runtime\jre-x64\1.8.0_25\bin\javaw.exe] => (Allow) C:\users\pep\downloads\installations\runtime\jre-x64\1.8.0_25\bin\javaw.exe
FirewallRules: [UDP Query User{8E8CA7BA-9652-4736-AB09-A2F5C2BAB2DF}C:\users\pep\downloads\installations\runtime\jre-x64\1.8.0_25\bin\javaw.exe] => (Allow) C:\users\pep\downloads\installations\runtime\jre-x64\1.8.0_25\bin\javaw.exe
FirewallRules: [TCP Query User{CE3464C9-7614-4C08-9DE0-5225FB590A9B}C:\program files (x86)\java\jre1.8.0_45\bin\java.exe] => (Allow) C:\program files (x86)\java\jre1.8.0_45\bin\java.exe
FirewallRules: [UDP Query User{9CCFABDF-10A6-4A9C-BD27-87C82356C612}C:\program files (x86)\java\jre1.8.0_45\bin\java.exe] => (Allow) C:\program files (x86)\java\jre1.8.0_45\bin\java.exe
FirewallRules: [TCP Query User{387D03A6-0870-49C6-9C3F-9D96067E73F2}C:\users\pep\downloads\other\installations\runtime\jre-x64\1.8.0_25\bin\javaw.exe] => (Allow) C:\users\pep\downloads\other\installations\runtime\jre-x64\1.8.0_25\bin\javaw.exe
FirewallRules: [UDP Query User{7178B831-5DDF-49C9-B0FC-BD0EFB7FEBA0}C:\users\pep\downloads\other\installations\runtime\jre-x64\1.8.0_25\bin\javaw.exe] => (Allow) C:\users\pep\downloads\other\installations\runtime\jre-x64\1.8.0_25\bin\javaw.exe
FirewallRules: [TCP Query User{62B06F4C-F7A6-45AD-889D-FF301CE78536}C:\users\pep\downloads\other\installations\runtime\jre-x64\1.8.0_25\bin\javaw.exe] => (Allow) C:\users\pep\downloads\other\installations\runtime\jre-x64\1.8.0_25\bin\javaw.exe
FirewallRules: [UDP Query User{0374BBD2-2D6F-423F-9E10-F625ECC266AD}C:\users\pep\downloads\other\installations\runtime\jre-x64\1.8.0_25\bin\javaw.exe] => (Allow) C:\users\pep\downloads\other\installations\runtime\jre-x64\1.8.0_25\bin\javaw.exe
FirewallRules: [TCP Query User{27796244-BD76-4922-B57F-2268ED319F77}C:\program files\java\jre1.8.0_73\bin\javaw.exe] => (Allow) C:\program files\java\jre1.8.0_73\bin\javaw.exe
FirewallRules: [UDP Query User{87677EA4-FB7F-47D6-A7B6-F017101401C1}C:\program files\java\jre1.8.0_73\bin\javaw.exe] => (Allow) C:\program files\java\jre1.8.0_73\bin\javaw.exe
C:\Users\Pep\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Reset Chrome...
Open Google Chrome, click on menu icon google-chrome-setting-icon.png which is located right side top of the google chrome.
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Clear your cache and cookies
https://support.google.com/chromebook/answer/183083?hl=en

Restart Chrome.

====

Please post the log and let me know what problem persists.

#5 neoxiz

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Posted 26 July 2016 - 01:31 PM

I've done every step as you've provided, here are the logs.

 

There weren't any malware detections with AdwCleaner and MLAB

 

 

Thank you for replying, 

 

Sincerely,

Neoxiz

Attached Files



#6 nasdaq

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Posted 27 July 2016 - 07:14 AM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/

#7 neoxiz

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Posted 27 July 2016 - 10:32 AM

the issue still occurs. perhaps the damage has already been done to the file, even though there's no malware anymore?

would there be a solution for this?



#8 nasdaq

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Posted 27 July 2016 - 12:09 PM

Reinstall the Mouse.

If that fails I suggest you get a new mouse yours may be going bad.




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