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Cannot change screen resolution after upgrade to Win10


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7 replies to this topic

#1 vaiadubai

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Posted 19 July 2016 - 02:26 PM

Hello,
I have a recent problem when upgrading to Win10 from Win7 in a notebook (HP G62)

The basic problem is: I cannot change resolution to typical 1366x768.
Going in Screen settings, I only have available 800x600 or 1024x768.
The graphic card in the Windows system is stuck at "Microsoft Basic display driver":
if I try to update this driver from a local folder in the PC,
it only proposes the same driver, although I try to install some (*.inf) files.
In the graphic card section I see for example 2GB of memory, but all the fields
are "none", like the card is not recognized by the system.

The notebook has the following 2 graphic cards:
a) AMD Mobility Radeon HD 5000
B) ATI Mobility Radeon HD 4200
I could install some legacy drivers for the boards, but at the end the settings
are not present in the Windows graphic card section, remaining with the Basic driver.


I would need a step-by-step procedure in order to understand where is the problem
and to try to solve it.

Many thanks for the attention.



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#2 Viper_Security

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Posted 19 July 2016 - 02:39 PM

What is your exact model (should be on the bottom of the laptop should look like G62-******US or something like that.)

 

once we know that we can go further.


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#3 vaiadubai

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Posted 19 July 2016 - 03:20 PM

Ok, the model is G62-a014SL.

It had Windows 7 Home 64 bit, now Win10 Home 64 bit.



#4 Viper_Security

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Posted 19 July 2016 - 03:32 PM

Im finding no drivers for your machine, even for windows 8, try installing the windows 7 video driver and wait for it to ask if it was installed correctly, then hit install using recommended settings.

 

other then that,  try looking on AMD's site

 

and again, i can't find any drivers pertaining to windows 8, 8.1, 10. only Windows 7 drivers on HP's Site.

 

http://support.hp.com/us-en/drivers/selfservice/HP-G62-Notebook-PC-series/4156509/model/4212626

 

the Closest one i can find is here:

 

http://support.amd.com/en-us/download/mobile?os=Windows+7+-+64


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#5 vaiadubai

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Posted 19 July 2016 - 04:19 PM

I tried first to install the AMD driver.

At the end of the procedure, the program tells that the drivers have not been installed :(

 

I then tried the driver by HP.

The procedure goes until the end, but Catalyst program tells that the drivers are already updated.

 

In Windows, no variation from possible setting 1024x768, situation as previous one.

 

I have a general doubt: supposing a positive installation, the resolution must be changed by Windows section

or by ATI program?

In the second case, the installed Catalyst has no option at all to change video parameters,

but only other useless parameters like PowerCPU: the Catalyst program seems very incomplete.



#6 Viper_Security

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Posted 19 July 2016 - 04:42 PM

you should be able to right click on the desktop and go to display settings then advanced.

 

if the control center seems incomplete, uninstall and reinstall it.

 

i can't really pinpoint why your machine is acting that way yet.

 

a Windows 8, 8.1 (with your version, x86 or x64) driver should work just fine for you.


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#7 vaiadubai

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Posted 20 July 2016 - 05:13 AM

In fact, I am able to go in Display settings -> Advanced, but the only available resolutions continue to be 800x600 and 1024x768.

 

I uninstalled and reinstalled CCC various times, but it always appears the very limited version of the program.

 

Do you think I can rely on some uninstaller program like RevoUninstaller?

Or some other program that you can tell me.

In this way, I can hope to uninstall well CCC and reinstall it better.



#8 vaiadubai

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Posted 20 July 2016 - 07:36 AM

I received an other answer by AMD forums telling that the GPU is not supported by Win10,

so I think it's better to rollback to Win7.

 

Thanks anyway!!






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