Are you still running Window 8/8.1?
Try boot into Safe Mode and see if this problem persists.
How to boot into Safe Mode in Windows 8 or 8.1
You will need to use an Administrator account.
Press the Windows key
and the X
key together. In the menu that opens select Search
. When the Search charm opens type in msconfig
msconfig will appear below the search box, click/tap on it.
When System Configuration opens click/tap on the Boot tab.
Under Boot options click/tap on Safe boot, then click/tap on Apply, then OK.
The next time you start the computer it will boot into Safe Mode.
Please note. You computer will continue to boot into Safe Mode when it is started until you go back to System Configuration and remove the check in Safe boot.