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blue and red lines on an hp g7 laptop monitor

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#1 jjr1640


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Posted 19 July 2016 - 06:47 AM

My laptop has blue lines that show up on some of the white background screens and red lines that show up on the black parts of movies or anything that is being displayed. What can be done about this?

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#2 dc3


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Posted 19 July 2016 - 01:40 PM

Are you still running Window 8/8.1?


Try boot into Safe Mode and see if this problem persists.


How to boot into Safe Mode in Windows 8 or 8.1
You will need to use an Administrator account.
Press the Windows key windowskey_zps092d5c75.png and the X key together.  In the menu that opens select Search.  When the Search charm opens type in msconfig.
msconfig will appear below the search box, click/tap on it.
When System Configuration opens click/tap on the Boot tab.
Under Boot options click/tap on Safe boot, then click/tap on Apply, then OK.
The next time you start the computer it will boot into Safe Mode.
Please note.  You computer will continue to boot into Safe Mode when it is started until you go back to System Configuration and remove the check in Safe boot.

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