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New owner of the AVG PC Tune up with a question


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4 replies to this topic

#1 Puppysavvy

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Posted 19 July 2016 - 12:58 AM

Will the AVG PC Tune up locate the problem causing my HP COMPAQ Monitor to remain black screened at all times now??  If this cannot assist in this, does anyone know how  to remedy a black screen upon turning it on?  Thanks everyone

Edited by Platypus, 10 August 2016 - 12:11 AM.
Moved to Internal Hardware as probably hardware issue.


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#2 hamluis

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Posted 19 July 2016 - 04:27 PM

IRegistry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494

 

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#3 Rocky Bennett

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Posted 23 July 2016 - 09:52 AM

This sounds like a hardware issue, not a software issue. Is this a laptop?


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#4 Puppysavvy

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Posted 09 August 2016 - 11:27 PM

Oh yes this is a 2010 TOSHIBA Satalite c655 I though maybe the program could do an internal read on what's causing black screen

#5 Platypus

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Posted 10 August 2016 - 12:07 AM

Can you get your wasted money back on the Tune Up utility?

A black screen is commonly caused by backlight failure, but we need more information really. Does the laptop give other indications it has booted up? Hard drive activity, Windows startup sound? If it is starting up, are you able to connect an external monitor? Alternatively, to check for backlight failure, start up in a darkened room, when the desktop should have appeared, use a torch held close against the screen to discover if you can faintly see areas of the desktop in the light bleed around the torch. If you can, the backlight is not working.
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