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Windows 10 BSOD IRQL_NOT_LESS_OR_EQUAL Netwbw


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#1 DexMax

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Posted 18 July 2016 - 02:17 PM

I recently received this BSOD.  I thought I updated all drivers and had a clean install of windows 10.  Has happened once so far.  

 

Any thoughts? Files and dmp and sysinfo attached.

 

For some reason, the perfmon test would not complete and just kept running forever, even though it said "collecting data for 60 seconds...".  Not sure what to do there.  I'll let it keep running and see what happens, but if what I uploaded so far is helpful, please let me know.

 

Thank you!

 

-Dex

 

· OS - Windows 10
· x64 ?
· What was original installed OS on system? Windows 8
· Full clean upgrade
· Age of system (hardware) - 2 years
· Age of OS installation - have you re-installed the OS? - Reinstalled cleanly 1 week ago to fix network driver problems

· CPU ?  See attached sysinfo
· Video Card ? See attached sysinfo

· System Manufacturer  Lenovo
· Exact model number (if laptop, check label on bottom)  20CD-0033US

· Laptop or Desktop?

Attached Files



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#2 usasma

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Posted 18 July 2016 - 05:42 PM

Your UEFI/BIOS (version GQET46WW (1.26 )) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 6 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

 

Just FYI - out of 6 memory dumps, there were 4 different BSOD error codes:
1 - STOP 0x000000D1 error.  More info on it here:  http://www.carrona.org/bsodindx.html#0x000000D1
3 - STOP 0x0000009F error.  More info on it here:  http://www.carrona.org/bsodindx.html#0x0000009F
1 - STOP 0x00000139 error.  More info on it here:  http://www.carrona.org/bsodindx.html#0x00000139
1 - STOP 0x0000000A error.  More info on it here:  http://www.carrona.org/bsodindx.html#0x0000000A
 

The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

All of the memory dumps are related to networking - and you've mentioned that you have had network problems in the past.

The first thing to check is your network devices.  This can be a hardware or software problem.

It can also be due to a program that uses the internet, but is not directly related to your networking drivers.

 

I have to wonder about a hardware problem as this issue has persisted after a reinstall.

Do you have any way that you can test this with another networkiing device (such as a wired to USB device or a wireless USB wifi device)?

 

I do not see any sign of a wired networking device.  Does your system have a port for connecting a LAN cable?

I have confusing information - some of this says this system is a desktop, some says it's a Yoga laptop.

 

Start by:

- download a fresh set of the latest, W10 compatible wired, wireless, and bluetooth drivers for your system (if you don't have a wired connection, ignore that).

- uninstall the current drivers and then install the freshly downloaded drivers.

- monitor for further BSOD's.

 

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.  i5 and i7 processors can be "auto-overclocked" by using Intel's TurboBoost feature.  If so, it's safe to disregard this caution.

Intel Smart Connect Technology is no longer supported in W10.  You have it's driver installed and it dates from 2012.

I would suggest checking in the BIOS/UEFI to see if you can turn off Smart Connect there.  Then uninstall the Smart Connect software from Control Panel...Programs and Features

 

In the event that none of the above stuff stops the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

 

**************************Mon Jul 18 14:12:13.273 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071816-7515-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:5 days 15:35:00.108
*** WARNING: Unable to verify timestamp for Netwbw02.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwbw02.sys
Probably caused by :Netwbw02.sys ( Netwbw02+50034 )
BugCheck D1, {208, 2, 0, fffff800967d0034}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000000208, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff800967d0034, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: AV_Netwbw02!Unknown_Function
CPUID:        "Intel® Core™ i7-4500U CPU @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: 2394
 
Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      1.33
 
  Manufacturer                  LENOVO
  Product Name                  20CD0033US
  BIOS Version                  GQET46WW (1.26 )
  BIOS Release Date             07/29/2015
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jul 11 13:35:14.947 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071116-7437-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:14 days 23:43:40.778
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by :pci.sys
BugCheck 9F, {4, 12c, ffffe0014ad6e040, fffff802326899b0}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffffe0014ad6e040, The thread currently holding on to the Pnp lock.
Arg4: fffff802326899b0, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_4_Netwbw02_IMAGE_pci.sys
CPUID:        "Intel® Core™ i7-4500U CPU @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: 2394
 
Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      1.33
 
  Manufacturer                  LENOVO
  Product Name                  20CD0033US
  BIOS Version                  GQET46WW (1.26 )
  BIOS Release Date             07/29/2015
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler

 




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Jul 18 14:12:13.273 2016 (UTC - 4:00)**************************
ISCTD64.sys                 Tue Nov 27 14:52:34 2012 (50B51A02)
HWiNFO64A.SYS               Tue Mar 31 05:51:32 2015 (551A6E24)
vm331avs.sys                Mon Jun 29 03:41:37 2015 (5590F6B1)
CHDRT64.sys                 Thu Jul  9 05:36:25 2015 (559E4099)
igdkmd64.sys                Wed Oct 28 20:18:26 2015 (563165D2)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
TeeDriverW8x64.sys          Wed Feb  3 17:41:13 2016 (56B28209)
RtsPer.sys                  Mon Mar  7 02:10:54 2016 (56DD297E)
iaStorA.sys                 Tue Mar  8 09:00:24 2016 (56DEDAF8)
ibtusb.sys                  Tue Mar 15 15:10:12 2016 (56E85E14)
Netwbw02.sys                Tue Mar 22 09:48:39 2016 (56F14D37)
SynTP.sys                   Thu Apr 14 21:46:43 2016 (57104803)
Smb_driver_Intel.sys        Thu Apr 14 21:47:17 2016 (57104825)
ibmpmdrv.sys                Wed Apr 20 22:32:39 2016 (57183BC7)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jul 11 13:35:14.947 2016 (UTC - 4:00)**************************
RtsPer.sys                  Fri May 29 02:32:34 2015 (55680802)
TeeDriverW8x64.sys          Tue Jul  7 13:43:32 2015 (559C0FC4)
SynTP.sys                   Tue Oct 20 16:32:34 2015 (5626A4E2)
Smb_driver_Intel.sys        Tue Oct 20 16:33:05 2015 (5626A501)
Netwbw02.sys                Tue Jan  5 04:39:08 2016 (568B8F3C)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jun 24 23:02:21.464 2016 (UTC - 4:00)**************************
INETMON.sys                 Wed Mar 13 17:11:58 2013 (5140EB9E)
Tppwr64v.sys                Wed Apr 17 08:14:17 2013 (516E9219)
btmaux.sys                  Tue Apr 23 07:28:02 2013 (51767042)
RtsPer.sys                  Sun Jun 23 22:34:50 2013 (51C7B04A)
TeeDriverx64.sys            Tue Jul  2 14:38:08 2013 (51D31E10)
imsevent.sys                Tue Jul  2 19:59:37 2013 (51D36969)
ikbevent.sys                Tue Jul  2 20:00:06 2013 (51D36986)
iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
IDSVia64.sys                Thu Jul 25 20:11:40 2013 (51F1BEBC)
SYMEVENT64x86.SYS           Fri Jul 26 22:26:58 2013 (51F32FF2)
SRTSPX64.SYS                Fri Jul 26 22:45:06 2013 (51F33432)
ccSetx64.sys                Mon Jul 29 15:50:14 2013 (51F6C776)
Ironx64.SYS                 Mon Jul 29 20:59:35 2013 (51F70FF7)
SYMNETS.SYS                 Mon Jul 29 21:42:55 2013 (51F71A1F)
SYMDS64.SYS                 Tue Jul 30 19:29:08 2013 (51F84C44)
iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
SYMEFA64.SYS                Sat Aug  3 14:31:07 2013 (51FD4C6B)
ApsHM64.sys                 Mon Aug  5 21:54:06 2013 (5200573E)
Apsx64.sys                  Mon Aug  5 21:59:28 2013 (52005880)
CHDRT64.sys                 Wed Aug  7 22:47:18 2013 (520306B6)
BHDrvx64.sys                Tue Aug 13 01:00:00 2013 (5209BD50)
btmhsf.sys                  Mon Aug 19 04:21:07 2013 (5211D573)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
igdkmd64.sys                Mon Aug 26 15:31:20 2013 (521BAD08)
ibmpmdrv.sys                Tue Aug 27 04:20:26 2013 (521C614A)
ibtusb.sys                  Thu Aug 29 15:37:45 2013 (521FA309)
vm331avs.sys                Wed Sep 11 02:27:48 2013 (52300D64)
SynTP.sys                   Mon Sep 23 12:30:33 2013 (52406CA9)
Smb_driver_Intel.sys        Mon Sep 23 12:33:26 2013 (52406D56)

http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=vm331avs.sys
http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=Netwbw02.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=ibmpmdrv.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=Netwbw02.sys
http://www.carrona.org/drivers/driver.php?id=INETMON.sys
http://www.carrona.org/drivers/driver.php?id=Tppwr64v.sys
http://www.carrona.org/drivers/driver.php?id=btmaux.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=imsevent.sys
http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=IDSVia64.sys
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
http://www.carrona.org/drivers/driver.php?id=ApsHM64.sys
http://www.carrona.org/drivers/driver.php?id=Apsx64.sys
http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=ibmpmdrv.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=vm331avs.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
 


Edited by usasma, 18 July 2016 - 05:43 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 DexMax

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Posted 18 July 2016 - 07:36 PM

THank you so much for your response.  A few things... I had some networking issues after a windows update a few weeks ago and with help from Microsoft store (ugh, le sigh...) I ended up (with their help) doing a clean install of Windows 10 and then subsequently installed drivers (new intel wireless drivers / blue tooth drivers).  The most recent BSOD is the one that was concerning me as that was AFTER I updated windows and drivers and thing seemed to be running okay.

 

Based on netwbw02.sys at carrona.org, I downloaded Intel update utility and turns out there is a new wireless driver compared to what I had installed, so I installed that.  I downloaded lenovo solution center and this led to a bunch of updates, including a new bios version (from 04/2016).  Seems that the prior bios was from 07/2015.

 

So now, my bios has been updated, my intel drivers are updated, and windows is up to date as of a few minutes ago. 

 

I think my system should be stable.

 

Should I run the hardware checks to make sure?

 

-Dex



#4 usasma

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Posted 19 July 2016 - 05:32 AM

While the hardware checks are no longer urgent (and, FYI, they won't identify a bad network card), it won't hurt to run them.

And, they are the start for any other hardware diagnostics (such as attempting to rule out a hardware problem with the network card)

 

Go ahead and run them as you have time.  That way they'll be done should the BSOD's return.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 DexMax

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Posted 19 July 2016 - 03:39 PM

What can I post now to give you more information regarding the updates I did?  I just want you to see if the issues you noticed from my initial post are still persistent.  Should I delete the old inapplicable minidumps?

 

Thanks again for your help.

 

-Dex



#6 usasma

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Posted 20 July 2016 - 05:04 AM

Don't delete the old minidumps - they don't take up much space and we don't know if we'll need to look at them again.

If you really want to delete them, it probably won't hurt.

 

Now we wait to see if the BSOD's recur.  If they do, zip up the contents of the C:\Windows\Minidump folder and upload it with your next post.

If you have trouble zipping it up, try copying it to your Desktop and zipping it there.

 

Also, if you experience any other problems, feel free to post and describe them here.  We'll see what we can do based on your descriptions.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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