Hopefully someone can give me some idea on pinpointing this.
I had a computer running Windows 7 that for a while now would not hibernate. When I tried to hibernate using the Start Menu, the screen would go black but the lights and fans remain on and the computer never shuts off. If I press the power button, the PC shuts off immediately and when I boot back up, it starts up normally with no error as if I had shut it down normally instead of hibernating. I rarely used hibernation, so I simply left it alone.
Same computer, but now I have upgraded to Windows 10 and would like to enable the Fast Startup (hybrid shudown) feature. But when it is enabled, the computer will not shut down (displays "Shutting down", screen goes black, lights and fans remain on). I hit the power button, computer shuts off and when I turn it on again it is a normal 'slow' cold boot with no error (but it's clear fast startup is not working). Trying to hibernate the computer has the same result as it did with Windows 7.
CPU: Intel Core i7 3930K
Motherboard: Asus P9X79 Pro
RAM: 32GB Corsair Vengeance (8x4GB quad channel, X.M.P. DDR3-1600)
Boot Drive: Samsung 840 Pro 256GB
2nd HDD: Seagate 1TB HDD
GPU: Asus STRIX Radeon R9 390X 8GB
Power Supply: Corsair HX750
Other: SIIG FireWire PCIe card
OS's tested: Windows 7 Ultimate x64 SP1 (retail), Windows 10 Pro (upgrade from W7); fully up-to-date through Windows Update
Here is what I've tried (rebooting after each if applicable):
- Disabled and re-enabled hibernate using powercfg (no errors)
- Disabled and re-enabled Fast startup from Power Options
- Changed size of hiberfil.sys using powercfg's '/size' and '/type' parameters (tried defaults as well as 100% of RAM, no errors)
- Disabled startup programs (antivirus, Logitech SetPoint)
- Ran chkdsk using a system repair disc (no errors)
- Ran sfc /scannow in offline mode (no errors)
- Ran Disk Cleanup
- Reset CMOS
- Flashed BIOS version 4701 from Asus website
- Updated/rolled back/disabled/uninstalled driver for Intel Management Engine Interface (based on other threads I read)
- Uninstalled AMD GPU driver, cleaned with DDU and installed latest AMD Crimson hotfix driver 16.7.2
- Re-initialized SSD as GPT and reinstalled Windows 10 in UEFI mode
- Ran disk optimization between steps (TRIM)
- Ran memtest86+ and Windows Memory Diagnostics for multiple passes with most thorough settings (no errors)
- Verified SSD S.M.A.R.T. status using Samsung Magician software
- Left the computer on the screen off/lights on state for several hours to verify it's not simply taking longer than usual to hibernate
- Updated Intel RSTe C600 SATA controller driver and Intel X79 chipset driver to latest from ASUS site
- Updated drivers using Windows Update
- Ran a full virus/malware scan using Avira (free), Malwarebytes, TDSSkiller and HitManPro (nothing found)
- Analyzed registry using CCleaner (it only found a couple of seemingly unrelated keys, so I left them alone)
- Verified everything in the build is seated correctly and all cables are firmly connected.
- Verified drivers using verifier.exe for 24 hours (immediate BSoD due to Cyberlink PowerDVD driver, but no further errors after uninstalling the driver)
- The only errors present in Event Viewer when the hibernate/hybrid shutdown is the Kernel Power (error 41) from me hitting the power button after the hang occurs (no warning or errors leading up to it) and occasionally "Windows failed to resume from hibernate with error status 0xC000007B" (error 16) after turing the computer back on.
- The computer reboots, sleeps and resums normally, and shuts down normally when Fast startup is disabled.
- Samsung RAPID mode is enabled (but Samsung Magician is set to NOT run on startup).
- I used the Tweaking Windows Repair Tool back when the PC was running Windows 7, but it did not resolve the issue. I have not run the tool since installing Windows 10.
- Everything else seems to work 100%. I tested other things like System Restore, making sure Services were starting and running correctly, etc. and have not encountered any issues or errors.
- I have Virtual CloneDrive installed, not sure if it could possibly be related but I haven't tried removing it yet.
- The only other thing I can think of that I haven't tried is a full format of the SSD, but I'd like to avoid that unless it's likely to be involved.
My next step if I cannot find a software resolution would be to contact Asus, but I think everything is already out of warranty and I'm not sure what hardware besides the motherboard could be involved.
Thanks in advance for taking the time to help me.
Edit: Added second error found in Event Viewer to notes (error 16)
Edited by ggxtreme, 18 July 2016 - 04:31 PM.