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BSOD when using Nexus Font


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#1 median

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Posted 18 July 2016 - 01:24 PM

I am doing graphic work with Photoshop and downloaded NexusFont (tried both versions). When I attempt to add a folder in Nexus Font it crashes windows. My font library folder is on an external drive. As soon as Nexus starts scanning the folder with all my fonts in it I get the BSOD once the program reaches the "Bs" from alphabetical order scanning. I've never seen this kind of problem before. Weird.

 

Also, I cannot download Sysnative b/c Chrome is blocking it. It says it is harmful?


Windows 7 Pro 64bit (SP1)
16 gb ram

 

Attached Files


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#2 usasma

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Posted 18 July 2016 - 01:33 PM

Sysnative has been used by hundreds (if not thousands) of people.

The app is hosted here at Bleeping Computer, at MalwareBytes forums, at Sysnative Forums (where it was developed), and at many other forums.

If you're concerned about it, there's several options:

 

1)  Download it and then scan it with an antivirus before opening it.

 

2)  Alternatively, please provide these reports:

Upload Dump Files:
NOTE:  If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder.  Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there.  If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP.  If you find it, zip it up and upload it to a free file hosting service.  Then post the link to it in your topic so that we can download it.

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp.  Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file):  http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the syteminfo.txt file.  If you have difficulties with making this work, please post back.  Then zip up the .txt file and upload/attach the .zip file with your next post.

 

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 median

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Posted 18 July 2016 - 06:24 PM

Sysnative has been used by hundreds (if not thousands) of people.

The app is hosted here at Bleeping Computer, at MalwareBytes forums, at Sysnative Forums (where it was developed), and at many other forums.

If you're concerned about it, there's several options:

 

1)  Download it and then scan it with an antivirus before opening it.

 

2)  Alternatively, please provide these reports:

Upload Dump Files:
NOTE:  If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder.  Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there.  If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP.  If you find it, zip it up and upload it to a free file hosting service.  Then post the link to it in your topic so that we can download it.

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp.  Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file):  http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the syteminfo.txt file.  If you have difficulties with making this work, please post back.  Then zip up the .txt file and upload/attach the .zip file with your next post.

 

 

 

Here is the Perfmon. I still can't run Sysnative. My system says I don't have permission even though I attempt to run as Admin. Is it something with Avast?

 

Attached Files


Edited by median, 18 July 2016 - 06:46 PM.

"There is no way to happiness. Happiness is the way." Buddha


#4 usasma

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Posted 19 July 2016 - 05:29 AM

I have no clue why it won't work

 

Is that the only memory dump that you have?

 

Please provide these 2 reports also:

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the syteminfo.txt file.  If you have difficulties with making this work, please post back.  Then zip up the .txt file and upload/attach the .zip file with your next post.

 

Beyond this I have these 5 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your OS from the manufacturer's website (to include BIOS/UEFI).
3.  Get ALL available, compatible updates for the programs and any additional hardware installed on your computer from the developer's website
4.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
5.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Sun Jul 17 15:25:56.876 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071716-11575-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:6 days 22:47:41.115
Probably caused by :win32k.sys ( win32k+6c5b2 )
BugCheck 3B, {c0000005, fffff9600007c5b2, fffff8800968ae30, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9600007c5b2, Address of the instruction which caused the bugcheck
Arg3: fffff8800968ae30, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  NexusFont.exe
FAILURE_BUCKET_ID: X64_0x3B_win32k+6c5b2
  BIOS Version                  F2
  BIOS Release Date             06/07/2010
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-870A-UD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Jul 17 15:25:56.876 2016 (UTC - 4:00)**************************
Rt64win7.sys                Thu Feb 26 04:04:13 2009 (49A65B0D)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
SASKUTIL64.SYS              Tue Jul 12 17:00:01 2011 (4E1CB5D1)
SASDIFSV64.SYS              Thu Jul 21 19:03:00 2011 (4E28B024)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
nvhda64v.sys                Tue Jul  3 11:25:04 2012 (4FF30ED0)
nvlddmkm.sys                Fri Jan 18 08:22:15 2013 (50F94C87)
debutfilterx64.sys          Mon Jul 14 19:13:58 2014 (53C46436)
MpFilter.sys                Thu Feb 26 19:21:20 2015 (54EFB880)
aswRvrt.sys                 Mon Jun 20 07:31:24 2016 (5767D40C)
aswHwid.sys                 Mon Jun 20 07:31:29 2016 (5767D411)
aswMonFlt.sys               Mon Jun 20 07:31:35 2016 (5767D417)
aswKbd.sys                  Mon Jun 20 07:31:49 2016 (5767D425)
aswRdr2.sys                 Mon Jun 20 07:32:13 2016 (5767D43D)
aswSnx.sys                  Mon Jun 20 07:32:27 2016 (5767D44B)
aswVmm.sys                  Mon Jun 20 07:48:57 2016 (5767D829)
aswStm.sys                  Mon Jun 20 07:54:57 2016 (5767D991)
aswSP.sys                   Mon Jun 27 08:29:01 2016 (57711C0D)


http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYS
http://www.carrona.org/drivers/driver.php?id=SASDIFSV64.SYS
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=debutfilterx64.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 median

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Posted 24 July 2016 - 03:26 PM

Ok, here is the info. I'm going to run the other driver update sites now and see. Thx for the help. Sorry it took so long. Too much work life!

Attached Files


"There is no way to happiness. Happiness is the way." Buddha


#6 usasma

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Posted 26 July 2016 - 11:53 AM

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Many, many Windows Update errors in the WER section of the MSINFO32 report.

C: drive only has about 5% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

These drivers aren't installed:

 

Multimedia Audio Controller    PCI\VEN_1412&DEV_1712&SUBSYS_D6301412&REV_02\4&340CE6FE&0&38A4    The drivers for this device are not installed.
Universal Serial Bus (USB) Controller    PCI\VEN_1033&DEV_0194&SUBSYS_50071458&REV_03\4&91A636&0&0048    The drivers for this device are not installed.

Please install the software for your M-Audio device and your Renesas Electronics USB 3.0 device

 

Many, many Live Kernel Events in the WER section of the MSINFO32 report.  Please do the following:

- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

The Live Kernel Events can sometimes be evidence of a hardware problem - so it's important that you run the hardware diagnostics described in my previous post.


 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 median

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Posted 21 August 2016 - 10:26 AM

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Many, many Windows Update errors in the WER section of the MSINFO32 report.

C: drive only has about 5% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

These drivers aren't installed:

 

Multimedia Audio Controller    PCI\VEN_1412&DEV_1712&SUBSYS_D6301412&REV_02\4&340CE6FE&0&38A4    The drivers for this device are not installed.
Universal Serial Bus (USB) Controller    PCI\VEN_1033&DEV_0194&SUBSYS_50071458&REV_03\4&91A636&0&0048    The drivers for this device are not installed.

Please install the software for your M-Audio device and your Renesas Electronics USB 3.0 device

 

Many, many Live Kernel Events in the WER section of the MSINFO32 report.  Please do the following:

- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

The Live Kernel Events can sometimes be evidence of a hardware problem - so it's important that you run the hardware diagnostics described in my previous post.

 

 

I'm not sure how to install those drivers but here is the requested file. 

 

Attached Files


"There is no way to happiness. Happiness is the way." Buddha


#8 usasma

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Posted 22 August 2016 - 05:08 AM

To install drivers, you download and install the programs related to that device

For M-Audio, it's most likely from the M-Audio website (although, if it's built into your motherboard you'll be able to get it from the motherboard manufacturer's support website).

For the USB 3.0 drivers, it's most likely from the motherboard manufacturer's website.

 

I'll try to get a chance to look at the Admin logfile either after work today or first thing in the morning tomorrow.

I'm late for work right now.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 usasma

usasma

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Posted 23 August 2016 - 05:12 AM

Lot's of disk controller errors in the Admin logfile.
I'd suggest these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please start with the hard drive diagnostics.

 

There are also problems with the program for your Razer device.

Please uninstall it and physically remove the device from the system in order to test it.

If the same problems happen without it, then feel free to download/install the latest W7 compatible versions of their driver packages.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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