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Ms Support Site Not Working With Firefox.


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17 replies to this topic

#1 Joshuacat

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Posted 13 August 2006 - 09:46 AM

I am unable to display the complete content of support articles on the Microsoft support site with Firefox. Of course everything looks great under IE.

Here's an example...
http://support.microsoft.com/kb/279765/EN-US/

At one time, I did not have any issues looking at support articles with Firefox on the MS support site.
Any workarounds for this besides using IE when I am researching problems on MS?
JC

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#2 TMacK

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Posted 13 August 2006 - 10:00 AM

Try installing the IE Tab extension.That way you can view IE within Firefox. Is the only way I can see the entire page of a Micr$oft article.
Chaos reigns within.
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Order shall return.

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#3 Scarlett

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Posted 13 August 2006 - 10:09 AM

Hmm.. I can view MS help and support just fine in my Firefox.

http://support.microsoft.com/kb/229057/en-us
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#4 buddy215

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Posted 13 August 2006 - 10:22 AM

Just clicked on the link provided by Joshuacat and had no problem viewing the entire page even with NoScript blocking Microsoft.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

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#5 TMacK

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Posted 13 August 2006 - 10:22 AM

I don't know if there was anything else on the page link you gave Scarlett,but the link that Joshuacat provided,the page was clearly cut off at "Fast User Switching".
Okay,whats going on...I just tried that page again and it came up fine!
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#6 Scarlett

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Posted 13 August 2006 - 11:35 AM

I don't know if there was anything else on the page link you gave Scarlett,but the link that Joshuacat provided,the page was clearly cut off at "Fast User Switching".
Okay,whats going on...I just tried that page again and it came up fine!


Same here. I'll try again.
Odd! The second time I clicked on Joshuacat's link it had more content
after "Fast User Switching"
Only after I refreshed.... :thumbsup:
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#7 Orange Blossom

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Posted 13 August 2006 - 04:15 PM

How very weird. I just tried the link Joshuacat gave too, and it cut off at the bottom before the page footer without any scrolling option within the page. I clicked on "refresh" and the page started to reload, then it went to a completely white screen! I emptied cache and the same thing happened - several times. I have just cleaned cache and browsing history and have clicked on the link afresh. Let's see what I have:

I get the original view: the text is cut halfway through a line of text.

I'm going to try something else here:

Okay, I just cleared cache and history and reloaded the page by clicking "refresh", and this time I appear to have gotten the whole page. I was going to see what sites on my ZoneAlarm site list the privacy alert was sending alerts about, but the page loaded up more quickly than I could act.

Okay, I removed a microsoft site in my ZA sites related to windows update, which is where the privacy alert sent me to. Cleared cache and history, pounced on my privacy alert and this time I saw a c.microsoft site. Got the white screen.

Cleared cache and history, removed all microsoft sites from ZoneAlarm sites, clicked on "refresh" again and this time privacy alert showed me support.microsoft.com I got the full page this time. I have allowed only JavaScript.

Okay: I just cleared cache and history again, closed the site and clicked on the link: page cut off above footer. If I click on an in-text navigation button such as "references" I get the white screen. This may have been what happened earlier without my realizing it, and refreshing from the white screen without clearing cache and history simply calls up the white screen again.

I'm going to see what happens if I copy and past the link into the address bar and hit enter. I'm going to clear cache and history again. Cut off again. If I click on an internal navigation button to a section that's cut off, I get the white screen.

Hmm. I cleared cache, history, closed the page, clicked on the link afresh, got the cut-off screen, cleared cache and history and I still get the cut-off screen, and 4 more times as well. I can't discover a consistent method for getting the whole page.

Note: I do not have the IE extension, none-the-less, I did get the full page on three tries but always by using refresh though this method doesn't always work. Grrrrr!!!!! :thumbsup:

Orange Blossom :flowers:

p.s. I'm getting to not like Microsoft at all.

Edited by Orange Blossom, 13 August 2006 - 04:19 PM.

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#8 Scarlett

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Posted 13 August 2006 - 05:05 PM

Crazy huh? Me thinks that M$ is trying to block us Fx users. lmao
My half baked theory anyways....:thumbsup:

Orange Blossom: p.s. I'm getting to not like Microsoft at all.


Join the club!

Edited by Scarlett, 13 August 2006 - 05:06 PM.

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#9 Joshuacat

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Posted 13 August 2006 - 06:14 PM

Me thinks that M$ is trying to block us Fx users.

That was the first thing that crossed my mind... :thumbsup:

I think I may have fixed this on mine for now. I went in under the Java icon in the Control Panel and deleted all Temporary Internet Files. It works again!

Thanks for your replies. :flowers:
JC

#10 Joshuacat

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Posted 13 August 2006 - 06:19 PM

I think I may have fixed this on mine for now. I went in under the Java icon in the Control Panel and deleted all Temporary Internet Files. It works again!

I spoke too soon...
Well.....it worked a couple of times...now I am back to half the page being displayed. :thumbsup:
JC

#11 KoanYorel

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Posted 13 August 2006 - 06:20 PM

I was also only seeing the cut off page.

By accident I found that clicking on my logitech mouse wheel, the entire page displays.

I have no idea what's going on.
The only easy day was yesterday.

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#12 Orange Blossom

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Posted 13 August 2006 - 07:38 PM

KoanYoral:

I think you have found the work around :thumbsup: . I just went to a few different MS support sites, including the one Joshuacat sent the link for. When I saw the cut-off page, I pressed down on my scrolling button on the mouse, and voila I got the whole page. It has worked every time. :flowers: Just make sure NOT to click or hesitate on any internal page links before the entire page is there to avoid the possibility of getting the white screen.

Orange Blossom :trumpet:

Edited by Orange Blossom, 13 August 2006 - 07:41 PM.

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#13 TMacK

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Posted 13 August 2006 - 11:14 PM

That fix works like a charm Orange Blossom.
Good job! :thumbsup:
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#14 Orange Blossom

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Posted 14 August 2006 - 12:20 AM

By accident I found that clicking on my logitech mouse wheel, the entire page displays.


KoanYoral: I think you have found the work around :thumbsup: .


That fix works like a charm Orange Blossom.
Good job! :flowers:


I only tried out the fix. The credit belongs to KoanYoral. :inlove:

I wonder if the few times I had gotten a full page earlier was because I had pressed down on the scroll button without realizing it.

But: What about Mac users whose mice don't have scroll buttons? What are THEY going to do?

Orange Blossom :trumpet:
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#15 Scarlett

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Posted 14 August 2006 - 07:20 AM

Mouse scrolling didn't do a thing for me last night.
I still had to refresh.
But this morning I am able to view the entire page.
Shrug...lol

Edited by Scarlett, 14 August 2006 - 07:20 AM.

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